Noble Claims Services Avis 

Because this gentleman Jediael ,very good. Other than this I didn't have good experience with the insurance company, some of the stuff very rude and unhelpful .

Jediael it was great to speaking you
Today, I would like to thank you for your help for me, about my accident,

Sofie was great on the phone, very helpful, polite and she seems to know her job well. Thank you Sofie.

I have experienced unprofessional conduct and inadequate support from your customer service representatives (James Poulton).

Jediael was a great representative of Noble claims. He listened to my details and asked relevant questions to reassure me that I had done the right thing by calling in.
Thanks Jediael for giving me your time today.

Name :Marin Constantin ref number :NCS-122399
I had a non fault accident, it's been 2 weeks now ,nobody is contacting me . I have to call them every time and they always say the same thing "the person dealing with your case is busy at the moment" . I am a private hire driver and they haven't provided me a courtesy car for me to work ,i am out of work for 2 weeks ,and i am struggling to pay my bills and rent because they are delaying the process on purpose. Worst company to deal with . I will have to go through Ombudsman to sort it out,or even take them to court! STAY AWAY FROM NOBLE CLAIMS,DCL,NELSON INSURANCE.
And now you have the guts to say that you dont find me in the system? Maybe you should do your job properly.
I have sent emails to urgent at nobleclaims,to admin at noble claims ,to complaints at nobleclaims ,no one is replying.
You will hear soon from my solicitor.

i was on the phone to kyle regarding a claim and he hung up the phone on me and was not very helpful

Very good customer service his very hind person .

Thank you Tom for all the information! Very professional.

Very helpful and professional. Amazing service

Great service

Tom was helpful and polite. He was patient with me whilst I was trying to gather information.

Very helpful and understandable person Tom

I apologize for the long review, but I need to provide full details to explain my experience. Unfortunately, I’m giving Noble Claims 1 star only because it’s not possible to give zero. While I’ve had positive experiences in the past with Ms. Tara Cafferkey, the lack of professionalism, poor communication, and disorganization of this company have caused immense stress and financial loss.

In September, I was involved in a non-fault accident, and from the outset, issues with the replacement vehicle began. Despite paying for premium cover for my Tesla Model X (a luxury 7-seater MPV), I was initially offered a BMW i5, a completely unsuitable executive saloon. After complaining, I was reluctantly given a BMW 745Le, which was delivered in poor condition with worn tires, one of which was illegal. Promised swift resolution, I waited hours at the garage, only to be told the company hadn’t authorized the necessary repairs. Days of work were lost.

MSL, the company managing the replacement, claimed they weren’t obligated to provide a similar vehicle, despite this being promised at policy renewal. The replacement vehicle’s poor fuel efficiency, small luggage space, and hybrid engine resulted in a 50% drop in my earnings as a private hire driver.

Meanwhile, my Tesla’s repair timeline kept being delayed. Finesse Accident Repair Centre discovered a sensor issue, which they refused to fix, claiming it wasn’t related to the accident. A private inspector hired by Noble Claims issued a vague report blaming “historical errors” in the rear sensors, which didn’t exist prior to the accident. I was forced to collect my car on December 11 to avoid storage charges, only to find additional damage, unresolved issues, and missing fault codes from the vehicle’s computer.

I’ve filed multiple complaints about the replacement vehicle, repair delays, and additional damage, but Noble Claims has ignored them. I’ve been left without a replacement car, unable to work during the busiest time of year, with no resolution in sight. The Tesla service team has confirmed sensor issues in the front of the car (contrary to Noble’s claim of rear issues), but no appointments are available until mid-January.

This entire process has been a nightmare. The lack of accountability and professionalism from Noble Claims, MSL, and their repair partners has caused immense stress and financial loss. I strongly advise others to avoid this company.

Friendly environment

Great service

It was nice and easy talking with you Tom.
Many thanks

I’m very great full of the customer service and the attention given by the phone call handler

The way how Mr Tom,he run the investigation about the accident,coz my English is not rich enough,that for his patient.