Amazing cannot fault them. The turn around was very quick and the assessor was thorough patient and understanding The report written was in great detail and it reflected all the informatio... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Can’t fault the service , from date of referral to assessment and diagnosis it was exactly a month. Everything needed was sent through within days or hours. Lovely accessor who was patient and e... Voir plus
Mohammad Beegoo is compassionate, professional, and timely. I’ve vastly appreciated working with him through this process and he has helped more than once when I didn’t know the next step or was confu... Voir plus
L'entreprise a répondu
Just atrocious. I simply don't understand how offering such a lack of care when you have such a duty is even legal. They used to be called Care ADHD so I can only assume they were legally advise... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.
Coordonnées de contact
4,0
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Referral time is way longer than faq
I was referred by the GP, submitted the forms the beginning of September but still no one contacted me to book any appointments.
The FAQ estimate 1-2 weeks but over 6 weeks have passed and it’s radio silence. When I contacted them, twice, a month apart, all I get is generic email saying I’m ready to book and the details are with the booking team. I doubt if anyone actually nudge the team and see if there’s anything stopping me from being booked.
21 octobre 2026
Avis spontané
Réponse de Noodle (formerly Care ADHD)
Dear RM,
Thank you for sharing your feedback. We understand how important it is to receive timely updates when starting your ADHD assessment journey.
We would like to clarify that referrals can take some time for our team to process and review. Once the required forms have been completed and reviewed, patients move to the "Ready to Book Assessment" stage.
Our current estimated waiting time from this stage is approximately 1 to 2 weeks. However, please note that waiting time estimates are subject to change depending on demand and clinical availability.
If there is any missing information or anything preventing your referral from progressing, our team will contact you directly.
We appreciate your patience and understanding while our team works to support patients through the assessment process.
Warm regards,
The Care ADHD Team
To call their support non existent would be an understatement
CareADHD show complete disregard for the wellbeing of their patients.
I'm now having to face a period without my medication because they lied about prescribing it when they hadn't I'm now sat on hold (with no real hope of getting through) because, having contacted their partner pharmacy, I have just been told that they still haven't issued a prescription. That's twice I've been told they have and twice that they haven't.
CareADHD are also impossible to speak to. They do not respond to Emails. The Live Chat gives out false information and, itself, takes forever to even give you a response. Phoning them is utterly pointless unless you happen to enjoy hold music.
They continue to show that they cannot be trusted to deal with controlled medication.
Avoid.
20 octobre 2026
Avis spontané
Réponse de Noodle (formerly Care ADHD)
Dear Matt,
We're really sorry to hear about your experience and understand how concerning and frustrating it must be to receive conflicting information about your prescription, particularly when this could affect your continuity of treatment.
We recognise how important clear and accurate communication is when it comes to medication, and we're sorry to hear about the difficulties you've experienced obtaining updates through our support channels.
While we're unable to discuss personal or clinical information on a public platform, we can see that our Clinical Team has been in touch with you to clarify the situation surrounding your prescription. Please check your emails for their correspondence.
We take concerns about medication and patient care seriously and remain committed to improving communication and the support we provide to our patients.
Warm regards,
The Care ADHD Team
Been waiting months for my tritation…
Been waiting months for my tritation appointment. Nothing comes through and when I tried to speak to them it takes an hour to get through and then Ella just fobbed me off with generic pre written responses and went silent on me. Total waste of my time and I’m no closer to getting my appointment. Don’t let the quick diagnostic appointments fool you they will leave you waiting for months and months and then good luck speaking to someone who can help/ cares (care….adhd 🤔)
20 octobre 2026
Avis spontané
Réponse de Noodle (formerly Care ADHD)
Dear Tom,
We're sorry to hear about your experience and understand how frustrating it must be to wait for a titration appointment while also struggling to get the information and support you're looking for.
We appreciate that spending a considerable amount of time trying to contact our team, only to feel that your concerns haven't been properly addressed, can add to an already frustrating situation. Our teams genuinely care about supporting patients, and we're sorry that your interactions have left you feeling otherwise.
Titration appointments are arranged through our Ready to Book queue, which patients enter once their required forms have been completed and clinically reviewed. Due to demand exceeding earlier expectations, waiting times have increased, and we continue to expand our clinical and bookings capacity to help address this.
We recognise that patients need more than general updates when seeking reassurance about their treatment. Improving communication and ensuring patients feel heard and supported remain important priorities for us.
Warm regards,
The Care ADHD Team
Finding out i have ADHD has changed my…
Finding out i have ADHD has changed my life as i finally no why i act the way i do, And from start to finish everyone has been amazing especially Daisy that referred me to the lady that done my assessment on teams as that was a big thing for me but she put my mind at rest x
14 octobre 2026
I have been really pleased with the…
I have been really pleased with the service that I have received so far. Everything has been quick to sort out and everyone has been very polite and extremely helpful.
20 octobre 2026
Avis spontané
There is such a delay in people getting…
There is such a delay in people getting back to you , also if you have to get in touch with the person who is dealing with your case they take up to 3/4 weeks to get back to you . I use to call everyday to find out where my Pescription was when I finally got through after being on hold for over an hour only to have to wait another week or 2 for a return call/email and when I got medicated i run out then have to wait 2/3 week with no Pescription then have to wait another week for them to be delivered.
Very unhappy and concerned for my treatment that I had to jump through hoops to get .
24 septembre 2026
Réponse de Noodle (formerly Care ADHD)
Dear Barry,
We're really sorry to hear about your experience and the frustration caused by difficulties contacting our team and delays with your medication.
We understand how important continuity of treatment is and how concerning it can be to experience gaps in medication, particularly when you're already trying to manage your ADHD.
We are currently experiencing a high volume of enquiries, which has affected our response times. Our teams are working hard to support patients as quickly as possible, and we are continuing to increase capacity across our clinical, bookings and patient support teams.
We recognise how important timely communication and reliable access to treatment are, and we remain committed to improving these aspects of our service.
Warm regards,
The Care ADHD Team
Réponse de Noodle (formerly Care ADHD)
Dear "NK",
We're sorry to hear that communication has fallen short of your expectations. We are currently experiencing a high volume of enquiries, and our teams are working hard to respond to patients as quickly as possible.
We recognise how important timely and clear communication is and are continuing to increase our support team capacity to improve our patients' experience.
Warm regards,
The Care ADHD Team
Highly Recommend
The clinician that dealt with my assessment really had the time to listen fully too me. The turn around time from recieving my NHS RTC referral to the assessment was so quick. The emails were clear and understandable. Clear lines of communication. Overall very happy with all the service I received.i would highly recommend them.
19 octobre 2026
Very quick wait time from referral to…
Very quick wait time from referral to assessment and a thorough, professional experience at the appointment. Communications are all very prompt and easy.
19 octobre 2026
Awful
Awful. Literally never answer the phones and trying to get any support via email is virtually impossible. Noone seems to know what they're doing and just acknowledge complaints without doing anything .
10 months on and still nothing.
Note the stock reply below - fails to mention that Care ADHD revenue grew from £1.9 million in its first year to £37.1 million.
Private equity cashing in on people’s suffering
1 octobre 2026
Avis spontané
Réponse de Noodle (formerly Care ADHD)
Dear Tony,
We're sorry to hear about your frustration with the waiting times and difficulties contacting our team. We understand how disappointing it can be when you're waiting for support and struggling to get updates.
To clarify how our titration waiting list works, the waiting period begins from the date the required titration forms are completed, rather than the date of diagnosis. Once these have been clinically reviewed and the patient is ready to proceed, they enter our Ready to Book queue. Our Bookings Team contacts patients when they reach the appropriate stage.
Due to high demand, waiting times have extended beyond earlier estimates. We are continuing to increase our clinical and bookings capacity to help patients progress through the pathway.
We are also experiencing a significant volume of enquiries, and our teams are working hard to respond as quickly as possible. We recognise the importance of clear communication and remain committed to improving our patients' experience.
Warm regards,
The Care ADHD Team
The lady I spoke to made me feel less…
The lady I spoke to made me feel less anxious about describing my struggles. The way the questions were asked and structured were helpful and guided which is very much necessary for someone like myself with an awful memory and a busy head! Care UK in general were efficient in the entire process, right from the initial referral. Thankyou :)
19 octobre 2026
My experience at careadhd has been…
My experience at careadhd has been excellent, the treatment has changed my life for the better. The processes are clear and well explained. I have regular reviews with a clinician which are timely, effective and reliable. It is an easy system to navigate and I always have the same clinician for reviews, Imran. I would highly recommend the service.
19 octobre 2026
Avis spontané
X3 emails (including one sent on their…
X3 emails (including one sent on their own website) over a 2 week period with no reply, currently on hold to get a medication review it’s been 61mins. It’s not good enough. They are funded by the NHS but dont have effective communication to arrange appointments.
Joke a company
19 octobre 2026
Avis spontané
Réponse de Noodle (formerly Care ADHD)
Dear Melanie,
We're sorry to hear about the difficulties you've experienced trying to contact our team and arrange your medication review.
We are currently receiving a significant increase in patient enquiries, which is affecting our response times across email and telephone channels. Our teams are working hard to respond to patients as quickly as possible, and we appreciate how frustrating it can be to wait for assistance, particularly when it concerns ongoing treatment.
We are continuing to increase our Patient Support and Bookings Team capacity to help improve response times and make it easier for patients to access the support they need.
Thank you for your patience and understanding.
Warm regards,
The Care ADHD Team
Always replied to my emails got Mr a…
Always replied to my emails got Mr a assessment quick and the staff ate helpful even my assessment made me comfortable
19 octobre 2026
Average at best
I’m disappointed in my most recent experience with Care ADHD. They emailed me saying I needed a medication review and wouldn’t be able to order more meds until this was completed. This left me without any medication for an extended period of time. Then when I had the review call, I was told the person conducting the call can’t change my prescription, so I’d need another call with a doctor for that purpose. What a waste of time!! I already said on the forms I’d filled in prior to the call that I wasn’t happy with my current medication. What’s the point of a medicine review call if the person conducting the call doesn’t have the authority to change a prescription?! I then had to wait several weeks and chase Care ADHD to get the follow up call booked, which meant even more time without medication. It seems like they expect people they’ve diagnosed with ADHD to behave as if they don’t have ADHD
22 septembre 2026
Réponse de Noodle (formerly Care ADHD)
Dear MRSKOM,
Thank you for sharing your experience. We're sorry to hear about the frustration caused by the medication review process and the time you spent waiting for further appointments.
We understand how important continuity of medication is and how difficult it can be when additional appointments are required, particularly for patients managing ADHD.
Medication reviews and prescribing decisions sometimes require input from different clinicians, depending on the nature of the review and any changes being considered. These processes are in place to ensure treatment remains safe and appropriate, although we appreciate that the need for further appointments can be frustrating.
We also recognise the importance of clear communication and timely follow-up, especially when medication is involved. We are continuing to improve our booking processes and clinical capacity to help make the experience smoother for our patients.
Warm regards,
The Care ADHD Team
Extremely knowledgeable and helpful…
Extremely knowledgeable and helpful with my diagnostic, was very thorough with questions.
9 septembre 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.