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Lisez les avis des autres

Noté 5 sur 5 étoiles

Good communication as to setting delivery slot. Came. Driver offloaded onto driveway neatly. Good quality shed. Paid for someone with more idea to put it together. They said instructions weren’t great... Voir plus

Noté 5 sur 5 étoiles

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived with... Voir plus

Noté 5 sur 5 étoiles

Good customer service when ordering by phone and the delivery schedule was efficient and happened exactly as and when we were advised. The delivery person was polite and helpful and gave my husband... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service, ordering was easy and got an emsil to say order recieved. Then a phone call to arrange delivery (which happened they could do next day). Assembling was straight forward and we love... Voir plus

À propos de l'entreprise

  1. Fourisseur de construction de jardin

Écrit par l'entreprise

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

334 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(334)

60 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Norfolk Sheds

The folks at Norfolk Sheds were great, ordering was simple, communication was good and the shed arrived bang on time. The driver realised there was a few bits missing, made a note of them and returned the next day with all the missing parts.
Thank you.

8 août 2023
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Réponse de Norfolk Sheds

Dear Mr Perryman,

Thank you for your lovely review. We do apologise for the missing pieces but we're glad we could get these to you the next day. We hope the build went ok and you were happy with the finished product!

Kindest Regards
Norfolk Sheds Ltd.

Noté 5 sur 5 étoiles

Bought the 16×8 summer house with side…

Bought the 16×8 summer house with side shed including fitting. Great customer service from Lucy and great communication to keep us informed of what was happening. Installation was the same day as delivery which was alot better than other companys who were looking to deliver and we would have to check everything was there before the installation was done days or weeks later. Guys hat turned up were both great and did a super build for us. Would definitely recommend.
.

24 août 2023
Avis spontané
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Réponse de Norfolk Sheds

Dear Tony,

Thank you for your very kind review!
We are really happy that you were pleased with our delivery and installation services. We hope the summerhouse will serve you for many years to come.

Kindest Regards
Norfolk Sheds Ltd.

Noté 1 sur 5 étoiles

Poor customer service

I was unhappy with the product and sent an email ail to customer service but did not receive a reply.
I will never purchase from Norfolk shed again.
In reply to your comments, the email was in my trash can, probably the same place the log store should be!

23 juillet 2023
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Réponse de Norfolk Sheds

Dear Bob,

We have replied to your email stating that our supplier can offer a replacement roof for your log store. We never received a reply from you and hence were unable to proceed with the solution. We are unable to provide the 30% compensation that you asked for, we can only supply a replacement roof. If you still require this replacement, we will happily arrange for this to be sent our to you.

Kind Regards
Norfolk Sheds Ltd.

Noté 2 sur 5 étoiles

Not what I thought. Log cabin

Not what I thought. It says log cabins are warm enough in the winter when it's already cold inside it of an evening now . Had to wait after many phone calls and emails to you, for instructions manual, which didn't come with it. Easy enough to order and got updates on delivery but after that it was a little bit of a sham

2 août 2023
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Réponse de Norfolk Sheds

Dear Paula,

Log cabins do retain heat well, however a 19mm log cabin will not do this as well as a 28mm or 34mm log cabin. The thicker the logs the better the natural insulation. Also a log cabin requires a heat source such as a small heater to generate warmth which is then retained by the logs.
Regarding the installation instructions, we apologised these were not supplied and as we didn't have any on hand to email you, we had to request these from our manufacturers, which were then emailed to you the following day.

Kind Regards
Norfolk Sheds Ltd.

Noté 5 sur 5 étoiles

The summerhouse I purchased was…a Delmora 14x8

The summerhouse I purchased was delivered on time(although very late in the day) and the driver was courteous and helpful. I am currently in the process of installing the summerhouse and it is all there and in good order although the quality could be better but you get what you pay for, I would add make sure your base is solid and true.

10 juillet 2023
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Réponse de Norfolk Sheds

Dear Gary,

Thank you for the review and apologies for the late delivery on the day. We are glad that you are satisfied with the product overall and we hope this summerhouse will serve you for many years to come!

Kind Regards
Norfolk Sheds Ltd.

Noté 5 sur 5 étoiles

6x4 shred

Local company, choice of shed and configuration, quick delivery and erection of shed by the supplied fitters, was careful and efficient. Quality of the shed was very good so would recommend.

18 juillet 2023
Avis spontané
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Réponse de Norfolk Sheds

Dear Keith,

Thank you for such a lovely review. We are glad that you were pleased with both the quality of the shed and our installation service.

Kind Regards
Norfolk Sheds Ltd.

Noté 5 sur 5 étoiles

Summer house

Very fast delivery of summer house. The two guys who delivered were very friendly and willing to put the summer house part straight into my garage for me.
The product is 100% as described very good.

25 juin 2023
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Réponse de Norfolk Sheds

Dear Sarah,

Thank you for your very kind review. We are glad that you were happy with the product and the delivery service.

Kind Regards
Norfolk Sheds Ltd.

Noté 5 sur 5 étoiles

Quality product

Quality product. Helpful guy on the end of the phone always willing to answer my queries Two very nice guys installed my shed quickly and expertly. Compared to another local company I have used previously Norfolk sheds are second to none. Thank you,!

29 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Read reviews before you buy

im writing this review 2 years later as this is how long it has taken to make sure the issues have been rectified to a standard that now makes my building safe.
first of i would like to comment on how bad the customer service was calling me a liar ignoring my emails etc, i understand protecting your employees but first read what i have to say then decide, i told the company owner they where using cowboy joiners who where unprofessional, this was because my log cabin started producing big gaps which i could put my hand through in the summer and cracks in the wood in the winter, all this happened after i had treated the building inside and out correctly. the whole build cost me £3600, £600 of that was for building it, then i had to get my own professional joiner in which ended up costing me around another £600 because of all the damage that the companies joiners had caused from there lack of knowledge or just incompitance, the door frames and window frames have these borders that go on the in and outside of the building and then screw into each other with a bit of silicone inbetween, the logs then sit inbetween these with the ability to move.
Here is what their so called professional joiners did, they screwed these frames into the actual logs, now this is a big no no because the wood needs to be able to move in the different seasons hot and cold as wood contracts and retracts due to moisture, because they screwed these frames into the logs they where unable to move how they are suppose to causing not irreparabel but bad enough damage that now my cabin looks like i have had it for a lot longer and probabley won't last as long as it should.

the biggest issue i had is there was no appology or no offer of some sort of reinbursment, they just didn't care, which is why i am now gathering evidence to report them to the building ombudsman. hope my review helped,

17 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

New shed

Was given info I needed to order the shed I wanted

Delivery on the given date and was the 1st of the day

2 lads did great job building and no mess and sorted in no time

Great service from start to finish and a competitive price 👍👍

5 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

We were very impressed with the prompt…

We were very impressed with the prompt and efficient delivery of our shed.
The delivery driver Yuri was extremely helpful- nothing was too much trouble for him. He carried the pieces Into our garden with a joke and a smile which brightened up the day.

21 mars 2023
Noté 5 sur 5 étoiles

Speedy delivery, excellent service.

The time from ordering to construction was speedy. The shed was put up for us and is very sturdy. It looks very smart.

12 février 2023
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Réponse de Norfolk Sheds

Dear Angela,

Many thanks for your very pleasant feedback. We are happy that you are pleased with our service and the quality of the shed. We hope it will serve you for many years to come!

Kind Regards
Norfolk Sheds Ltd.

Noté 5 sur 5 étoiles

Great quality

Really good quality, went up within a couple of hours, 2 people.

11 février 2023
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Réponse de Norfolk Sheds

Dear Stuart,

Thank you for your very pleasant feedback. We are really happy that you are pleased with the quality of the shed!

Kind Regards
Norfolk Sheds Ltd.

Noté 5 sur 5 étoiles

Really easy and reliable

Easy to order and came really quickly

7 février 2023
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Réponse de Norfolk Sheds

Dear Mrs Oliver,

Thank you for your very kind review. We are happy that you were pleased with our service.

Kind Regards
Norfolk Sheds Ltd.

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