Ogi Avis 

My Ogi installation was completed a few months ago by an engineer called Liam. A very professional individual and a credit to the company. I have not had any issues with my interest since the install. Highly recommend.

I placed an order with OGI on Sunday 12th July 2026 for my elderly mother's retirement home in Porthcawl. OGI recognised the risks of her not having a working SOS system so expedited the installation to 15th July 2026.

Liam Evans and Ashley Dean did the installation and were very quick, clean and knowledgeable. Their advice where to place the router was valuable and they took the time to explain to Mum how to connect the devices.

Thank you Liam, Ashley and OGI; I highly recommend you.

The advisor was very helpful and understanding. I explained that we are struggling financially and he managed to find us a much better more affordable deal. Thank you very much for helping us with this, you have kept a customer! :-) Really happy thank you

After looking around for a boadband deal I decided to stick with Ogi as it suited my needs. I was quoted a good price for a two year contract.
I was really pleased with the communication from Rory. He was very quick to reply, helpful and polite.

I’ve updated the request for more information last Wednesday still nothing, rob said he would look into this, still no response!!

5* help from Rory.
We are pleased to be able to renew our contract with Ogi.

fast To answer the phone and friendly and helpful. Good value for money. Rory handled my renewal well and I was happy with his customer care.

Great services from Rory today at Ogi, reviewed and renewed my package at a good rate for another 24 months. Been with them 2 years now and service has been excellent. Good to have a call directly from them to discuss renewal one less thing for me to do. Customer service has always been good 😊

Megan Davies was fab. Friendly on the phone and straight to the point. Emailed me within minutes and deal done. I’ve saved £££ so happy chappie and I look forward to speaking to Megan in 2 yrs when my contract ends

Brilliant local broadband provider - customer service always at the end of the phone. Thanks Rory and the team.

The advisor was so helpful,polite and extremely patient,my only gripe was that when you ring for support you can be held in a queue for up to forty five minutes

From the moment I contacted Ogi I was treated brilliantly, the local rep Paul set me up and gave me the best deal I could find, walked through step by step and when it came to installing I was kept up to speed with the process. They two guys who came and did the install was brilliant, Simon Davies and Will Hughes explained how the install was being done and walked me through setting up the app etc. brilliant service from start to finish

Excellant customer service from Megan. Good renewal price. Would recommend.

Engineers Simon Davies and Will Hughes came to install my Internet. Couldn't have asked for better service. They were bang on time for the appointment, if not early, and were amazing in explaining where the cables would go etc. They cleaned up after themselves, completely immaculate from start to finish. Showed me how to use the app. Would highly recommend in the future. Thank you guys.

Renewed my broadband with Ogi for another 2 years this morning. Had a number of conversations with one of their staff Megan who was absolutely brilliant. She phoned me back a number of times rhat were convenient with me, she managed to sort me out with a really great price for exactly what I wanted. However the best thing was she sorted it out quickly, efficiently and none of it seemed too much trouble for her. Definitely an asset to the company.

Anyone who joins Ogi will be sorry eventually. First year they were good, no issues compared to my previous supplier of 20 years Sky. Once i renewed for 2 years it has been a nightmare. Endless occassions where internet drops out, internet is down, speeds not what was promised. Customer service do their best to remedy issues but all they are told is to send you new eros equiment. I have had about 6 eros in 12 months. Strangely when issues get rectified internet seems to be fine for a few weeks, but somehow same issues return eventually. I live on small estate Underwood in Newport and 90% have switched to Youfibre or back to previous provider. Awful service and company, and surprise surprise Jul 7th it is down again. Feel free to join Ogi but dont say you wasnt warned. 1st year will be great but after that you will be sorry

Absolutely appalling service. Internet stopped working Saturday evening. No technical support or help until monday. Their while website is also down suggesting a bigger issue. Honestly this company is appalling. Its one issue after another, constant crashes and more, we never get the speed we were promised.

I’m more than peeved!! And considering taking matters further.
Due to an unnoticed bounced bill in June, received warning about suspension/restricted service . This was promptly paid on 16th June, however they still went ahead and cut my broadband down to a mere 1-2 megabits/sec!

I have been trying to contact them since then, I even an email from the billing team that confirms it was paid, I have since paid my July bill - SO WHY IS MY BROADBAND STILL RESTRICTED!?

Finally get through on phone after another week of trying on Thursday 2nd July, to be told by customer service - there is still a restriction!
🤬. WHY?!
The absurdity of it - customer service couldn’t even tell me WHEN it would be lifted or even estimate , but only pass on a message to a different department.
It’s now been 20 days since service restriction - no one is responding, account is up to date and paid in advance!

HEAD ARE GOING TO ROLL!

Seems it's stable now after grappling with the internet for more than 6 days. No customer services responded or returned any of my calls, but it seems to be back online now.

Update:
I've sent the relevant information to the previous review. I'm not calling this same number again, as I waited for almost an hour - twice - previously with no response or return whatsoever.

Re-Newing my contract as I've not had any problems in the last 12 months.
Negotiated a new contact that I'm happy with,
Megan Davies was friendly & efficient and helped me with my decision.