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Orcam support team called several times before getting through to us. They did not give up. Dov, who dealt with our case, finally got to speak to us. He called when he said he would each time, and dea... Voir plus
OrCam este o solutie foarte buna pentru nevazatori sau deficienti de vedere si desigur speram la update cu imbunatatirea vorbirii la nivel de voce umana asistata de AI,apreciez asistenta binevoitoare... Voir plus
L'entreprise a répondu
My experience with Alex was worth five stars. He was reliable,patient knows how to teach effectively. Because of his support, I may keep this ORcam device when the trial perioe ends. However, the prod... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to the innovative world of OrCam, where the boundaries of accessibility are shattered, and independence is redefined. With a steadfast commitment to empowering individuals with visual impairments, OrCam has garnered exceptional reviews for its groundbreaking assistive technology. At OrCam, we believe in harnessing the power of artificial intelligence to enhance the lives of those facing visual challenges. Our cutting-edge devices utilize state-of-the-art algorithms and intuitive design to enable seamless integration into daily routines. Whether it's reading printed text, identifying faces, or recognizing products, OrCam's advanced solutions are designed to restore independence and unleash the full potential of every individual. With a multitude of positive reviews from satisfied users worldwide, OrCam's impact speaks volumes. Our technology has empowered thousands to regain control over their lives, fostering a renewed sense of freedom and confidence. By providing real-time feedback and instant accessibility, OrCam has revolutionized the way people with visual impairments interact with the world. Are you ready to experience the transformational power of OrCam firsthand? Join our growing community of empowered individuals and unlock a world of endless possibilities. Explore the exceptional reviews and discover why OrCam is the trusted name in assistive technology. Embrace the future today with OrCam, where every voice is heard, and every vision is realized.
Coordonnées de contact
1115 Broadway, 11th floor, 10010, New York, Etats-Unis
- 1-800-713-3741
- info@orcam.com
- orcam.com
4,4
Excellent
88 avis
N'a pas répondu aux avis négatifs
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Dov was very helpful and knowledgeable.
9 juillet 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your positive experience with Dov. We're delighted to hear that his knowledge and helpfulness made a significant impact on your service experience. Dov is a valued member of our team, and we take pride in his commitment to providing excellent support and sharing his expertise with our customers.
Your feedback is greatly appreciated and serves as a wonderful motivation for Dov and the rest of our team. We strive to continue delivering high-quality service and support to ensure your satisfaction.
If you require further assistance or have any more questions, please don't hesitate to reach out. We're here to help and ensure that your experience continues to be positive.
Thank you for choosing our service, and we look forward to assisting you again.
Alex did a tremendous job for us
Alex did a tremendous job for us. He identified the problem immediately and even went to FaceTime on his personal phone so he could look at the device and tell us what we needed to do. He was very kind and courteous and even called us back a few days later to see if the problem was resolved. I would recommend him for a raise. Ron and Dorothy Boyd
7 juin 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your exceptional experience with Alex. We're thrilled to hear about his swift identification of the problem, his innovative use of FaceTime to provide real-time support, and his thoughtful follow-up to ensure everything was resolved to your satisfaction. Alex's commitment to going above and beyond is a great example of the dedication we value at OrCam.
Your kind words and recommendation for Alex's recognition are greatly appreciated and will be forwarded to our management team. It's feedback like yours that not only motivates our team members but also helps us in recognizing and rewarding their outstanding efforts.
If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to help and ensure that your experience continues to be positive.
Thank you for choosing OrCam, and we look forward to continuing to serve you.
Alex thank you for helping me with…
Alex thank you for helping me with orcam my eye. The battery life and response time having proved quite well after the upgrade you provide me with. I'm not quite sure yet if I'm slightly disappointed. As of now it seems like a device needs a router for the magnifier to work even though the device is tethered to a a laptop. Is there any software I can purchase which allows me to use the magnification outside internet access. And again thank you for your help.
26 juin 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for your feedback and for acknowledging Alex's assistance with your OrCam MyEye device. We're glad to hear that the battery life and response time have improved with the upgrade. However, we understand your concern regarding the need for an internet connection to use the magnification features effectively.
Currently, the OrCam MyEye does require an internet connection for some of its functionality, including certain magnification features that rely on cloud processing. However, we are continuously working on improving our technology and expanding the capabilities of our devices to enhance user independence.
While there isn't a specific software available for purchase that would allow offline use of the magnification features, this is valuable feedback for our development team. We are committed to enhancing the user experience and your input is crucial in guiding our efforts.
Thank you again for your feedback, and please rest assured that we are exploring all avenues to improve functionality in environments without internet access. If there are any other questions or further assistance you need, please don't hesitate to reach out. Alex and the rest of our team are here to support you.
OrCam este o solutie foarte buna pentru…
OrCam este o solutie foarte buna pentru nevazatori sau deficienti de vedere si desigur speram la update cu imbunatatirea vorbirii la nivel de voce umana asistata de AI,apreciez asistenta binevoitoare si profesionista a dlui Alexander Etkind caruia ii multumesc si pe aceasta cale.
18 juin 2024
Avis spontané
Réponse : OrCam Technologies
Vă mulțumim pentru feedbackul dvs. pozitiv și pentru recunoașterea calității soluției OrCam pentru persoanele nevăzătoare sau cu deficiențe de vedere. Ne bucurăm să auzim că sunteți mulțumit de produsul nostru și, de asemenea, apreciem sugestiile dvs. privind îmbunătățirea calității vorbirii cu suportul AI.
Sunt încântat să aud că asistența primită de la dl. Alexander Etkind a fost pe măsura așteptărilor. Experiența și profesionalismul său sunt resurse valoroase pentru echipa noastră, și îi vom transmite cu siguranță mulțumirile dvs.
Continuăm să lucrăm la îmbunătățirea și actualizarea tehnologiei noastre pentru a răspunde și mai bine nevoilor utilizatorilor noștri. Feedbackul dumneavoastră este esențial în acest proces și ne ajută să ne direcționăm eforturile acolo unde este mai mare nevoie.
Vă mulțumim că ați ales OrCam și sperăm să continuăm să vă oferim suportul și serviciile de care aveți nevoie.
Alex I am so happy and thrilled that…
Alex I am so happy and thrilled that you called me and went over everything with me , you've given me so much confidence now, I can't wait to use it with everything that you taught me.
3 juin 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing your wonderful experience with Alex. We're delighted to hear how his guidance and support have boosted your confidence in using your device. Alex is committed to ensuring that each customer feels fully equipped and confident in their ability to maximize the benefits of our technology.
Hearing that you are excited to apply everything Alex taught you is exactly the outcome we strive for. Your enthusiasm and readiness to use your device to its fullest potential are incredibly inspiring to us all.
Please remember, we're just a call or message away if you have any more questions or need further assistance as you explore your device. We're here to support you and ensure that your experience continues to be positive.
Thank you for choosing OrCam, and we look forward to hearing about your continued success.
Well Done Alex and Orcam
Alex at Orcam support contacted me by phone on the day he arranged to, he talked me through getting the Orcam My eye 3 Pro connected and working with the Orcam app. He was very professional, friendly and most of all patient and understanding of people with visibility issues. Alex is a credit and an asset to Orcam. The company responded to my request for help very quickly.
31 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing your experience with Alex from our support team. We're thrilled to hear that his professionalism, friendliness, and patience made a significant difference in your ability to connect and use the OrCam MyEye 3 Pro with the OrCam app. Alex truly is a valued member of our team, and his understanding of the challenges faced by those with visibility issues exemplifies the level of care we strive to provide to all our customers.
We are also pleased to hear that our response to your request for help was swift and effective. It's our priority to address any concerns promptly to ensure that your experience with our product is as smooth and beneficial as possible.
Your kind words about Alex and the service you received are greatly appreciated and will be shared with him and the rest of our team. It's feedback like yours that motivates us to continue delivering excellent support.
If there's anything more we can do to assist you or improve your experience further, please don't hesitate to reach out. We are here to help and committed to your satisfaction.
Thank you for choosing OrCam, and we look forward to continuing to support you.
Спасибо to Alex!!!
Alex was very accommodating and very helpful as he guided us through the complexities of pairing our OrCam Read 3 with our Bose EarBuds. It turned out that our OrCam Read was on an earlier operating system and we needed to update it. Alex made it easy. Once again Спасибо to Alex!!!
29 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your experience with Alex. We're delighted to hear how accommodating and helpful he was in guiding you through the complexities of pairing your OrCam Read 3 with your Bose EarBuds. It's great to know that he was able to identify the need for an operating system update and made the process easy for you.
We strive to provide support that is not only effective but also accessible, ensuring that all our customers can make the most out of their OrCam devices. Alex's expertise and dedication are indeed invaluable to us, and we are proud to have him on our team.
Your words of appreciation, including your kind "Спасибо" to Alex, have been shared with him and serve as a great motivation for all of us to continue delivering excellent service.
If you require further assistance or have additional questions in the future, please feel free to reach out. We are here to help and ensure that your experience with OrCam continues to be positive.
Thank you for choosing OrCam, and we look forward to serving you again.
Wonderful and professional support…
Wonderful and professional support provided. The OrCam itself is incredible and a total game changer for our dyslexic 12y old in exam situations.
27 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing your positive feedback about the support you received and the impact of the OrCam device on your 12-year-old's exam situations. We are thrilled to hear that our technology has proven to be a game-changer, especially in addressing the challenges associated with dyslexia.
Our team is committed to providing professional support and innovative solutions that truly make a difference in the lives of our users. It's incredibly rewarding to hear about the positive changes and increased confidence in academic settings for your child.
Your kind words affirm the value of our efforts, and we are motivated to continue developing and supporting products that help overcome such challenges. If there's anything more we can do to assist or enhance your experience, please don't hesitate to reach out.
Thank you for choosing OrCam, and we look forward to continuing to support you and your family.
I had a problem getting on the Wi-Fi
Alex took me step-by-step when i did not understand. He repeated it and it was great. We got connected to Wi-Fi and he is a great teacher.
23 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing your positive experience with Alex. We are delighted to hear how his patient, step-by-step guidance helped you successfully connect to Wi-Fi and enhance your understanding of the process. Alex's commitment to providing clear and repeated instructions is a testament to his dedication as a great teacher and support professional.
We strive to ensure that each customer feels confident and supported when using our technology, and it's feedback like yours that encourages us to continue our efforts in providing excellent customer service. We will definitely pass along your compliments to Alex; such recognition is greatly motivating.
If you have any more questions or need further assistance as you continue to explore the features of your device, please don't hesitate to reach out. We're here to help and ensure that your experience is always positive.
Thank you for choosing our service, and we look forward to assisting you again.
Prompt response from Orcam…
Prompt response from Orcam to my observations and a very helpful and informative discussion. Thank you.
23 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for your kind feedback regarding the prompt and informative response you received from our team at OrCam. We're delighted to hear that our efforts to address your observations were met with satisfaction and that the discussion was both helpful and enlightening.
Our team is dedicated to providing responsive and effective support, ensuring that every interaction with OrCam adds value to your experience. Your appreciation motivates us to continue our commitment to excellence in customer service.
Should you have any more questions or need further assistance, please do not hesitate to contact us. We're here to help and ensure your continued satisfaction with our products and services.
Thank you once again for choosing OrCam, and we look forward to serving you in the future.
My experience with OrCam
My experience with OrCam, the company, the product and its personnel.
The OrCam Company has been easy to work with, and seems customer compliant in both its purchase and return policies. I've also enjoyed learning to use the OrCam My Eye which is exceedingly innovative. I am personally sorry to have to return it because it seems to fulfill many of my low vision challenges. I want to especially commend my "Customer Success consultant Julia Mansur Rodrigues. Julia's product knowledge is superb, her patience with me as a 91 year old customer was outstanding, which made my whole experience with my OrCam device a very pleasant experience. She was also extremely gracious when I told her of my decision to return the device.
Now, to the reason for the return: I'm not only visually challenged, but I am also hearing challenged. My hearing loss is "Severe to Profound." The OrCam company's devices are only compatible with two brands of hearing aids. I use one of these brands called "Phonak." Unfortunately the only model of Phonak device compatible with OrCam is obsolete! So, I would have to use the OrCam My Eye device in a way that would broadcast what it is reading to me to the whole room. That is unacceptable. When I complained the company's retort was that it's very expensive to make their device compatible with many hearing aid brands.
I would submit that a preponderant number of visually challenged individuals are older and audio-logically challenged as well. I would further submit that OrCam is short-sighted by making their device so limited in the number of hearing aids with which it is compatible. I'm certainly a return customer as soon as Phonak hearing aids become OrCam compatible.
Thank you for reading along,
Fred Simson
19 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for your thoughtful and detailed feedback regarding your experience with OrCam and our team, particularly with Julia Mansur Rodrigues. We're truly glad to hear that you found our company easy to work with and that Julia provided outstanding support throughout your journey with the OrCam MyEye device. Your kind words about her expertise and patience are much appreciated and will be joyfully shared with her and the rest of our team.
We're genuinely sorry to learn that you've decided to return the device due to compatibility issues with your hearing aids. We understand how crucial it is for our products to accommodate the specific needs of our users, including those with both vision and hearing challenges. Your feedback is extremely valuable and highlights an important area for our development team to focus on as we strive to make our technology accessible to a broader range of users.
Regarding compatibility with hearing aids, we acknowledge the limitations you've pointed out and the inconvenience it has caused you. We are continually working to expand our compatibility and hope to include more hearing aid models in the future. It's feedback like yours that guides our improvements and innovations, and we are committed to addressing these challenges.
Please know that we consider your situation seriously and are actively exploring ways to enhance our device's compatibility with various hearing aids. We look forward to welcoming you back as a customer once we can meet your needs more effectively.
Thank you once again for your honesty and for choosing OrCam. We hope to have the opportunity to serve you again in the future.
Réponse : OrCam Technologies
Thank you so much for your kind words about our customer service. We're thrilled to hear that you were pleased with the promptness of our response. Our team is dedicated to providing quick and effective support to ensure that all your needs are met efficiently.
Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thank you for choosing our service, and we look forward to serving you again in the future.
Eitan was great
Eitan was great. He was friendly and very helpful. He did not give up when multiple tries failed. He called me back when he said he would and we finally got everything set up. I appreciate Eitan and the help I received from him
8 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing your positive experience with Eitan. We're delighted to hear that his friendly demeanor and dedication made a significant impact on your service experience. Eitan exemplifies our commitment to never giving up, no matter the challenge, and his follow-through in calling you back and ensuring everything was set up correctly is exactly the kind of service we strive to provide.
We will make sure to pass on your kind words to Eitan, who will be thrilled to know his efforts are so appreciated. Feedback like yours is not only motivating for our team members but also reinforces our commitment to excellence in customer service.
Should you need any more assistance or have further questions, please don't hesitate to reach out. We're here to support you, and we're glad to have team members like Eitan to help.
Thank you for choosing our service, and we look forward to assisting you in the future.
£2450.00 what a joke!
£2450.00 what a joke!
Cheaper to buy a decent pair of glasses 🤓. Like a previous review, don’t trust the subscription security,
8 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your concerns with us. We understand your concerns, and we want to assure you that we are committed to providing value that matches the investment. Our devices are designed with cutting-edge technology to assist those with specific needs, offering functionalities that go beyond what traditional solutions may provide.
Regarding your concerns about payment security, we take the security of our customers' information very seriously. We use state-of-the-art payment and security providers (Stripe, Apple Pay, Google Pay) to protect all data and ensure that our subscription process is transparent and secure.
We value your feedback as it helps us improve and better understand our customers' perspectives. If you have any further questions or need more detailed information about our products, pricing structure, or security measures, please do not hesitate to reach out. We are here to provide the information and reassurance you need to feel secure and satisfied with your investment.
Thank you for your candid feedback, and we hope to have the opportunity to address your concerns more thoroughly.
Sain ratkaistua ongelmani Alexander…
Sain ratkaistua ongelmani Alexander Etkind avulla. Hänen kanssaan oli mukava ja helppoa hoitaa ongelmaani. Sain tarvitsemani avun ja tuen. En ole koskaan aiemmin saanut näin hyvää asiakaspalvelua. Kiitos siitä!
6 mai 2024
Avis spontané
Réponse : OrCam Technologies
Suuret kiitokset positiivisesta palautteestasi ja siitä, että jaoit kokemuksesi työskentelystä Alexander Etkindin kanssa. Olemme iloisia kuullessamme, että hän onnistui auttamaan sinua ratkaisemaan ongelmasi tavalla, joka oli sinulle miellyttävä ja helppo.
Alexanderin sitoutuminen tarjoamaan laadukasta tukea ja palvelua heijastaa meidän kaikkien OrCamilla pyrkimyksiä. On erittäin palkitsevaa kuulla, että asiakaspalvelumme on tehnyt sinuun näin myönteisen vaikutuksen. Varmistamme, että Alexander saa tästä kiitokset – tällainen palaute on suuri motivaation lähde koko tiimillemme.
Jos tarvitset jatkossa lisäapua tai sinulla on kysyttävää, älä epäröi ottaa yhteyttä. Olemme täällä auttaaksemme sinua.
Kiitos, että valitsit OrCamin, ja odotamme innolla mahdollisuutta palvella sinua jatkossakin.
Good support
Sara was prompt, courteous and tried multiple ways to get back to me in a timely manner, knowing that the support web form wasn't working for me. Much appreciated.
6 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to provide feedback on your experience with Sara. We are delighted to hear about her prompt and courteous service and her dedication to ensuring that communication was maintained despite the challenges with our support web form.
We strive to make every interaction with our team as positive and supportive as possible, and it's reassuring to know that Sara's efforts made a significant difference for you. Your appreciation has been conveyed to her, and it surely serves as a great encouragement.
If there are any more ways we can assist you or improve your experience, please do not hesitate to reach out. We are here to help and ensure your continued satisfaction.
Thank you for choosing our service, and we look forward to assisting you again in the future.
ExcellentI have never experienced such great…
I have never experienced such great service as I have with Sara Katz Orcam. She was not pushy in the least. She was just helpful. She was not too wordy. She just got right to the point. She was so incredibly helpful. I’d like to give her 10 stars out of five she must be a southern, the way she acts but who knows maybe a Midwestern .
1 mai 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share such wonderful feedback about your experience with Sara Katz at OrCam. We're delighted to hear about the exceptional service you received. Sara is indeed a valuable member of our team, known for her straightforward, helpful approach without being pushy—a balance that is often hard to strike.
Your kind words, and especially your generous '10 stars out of five' rating, are much appreciated and will definitely be passed along to Sara. It’s feedback like yours that not only motivates our team members but also affirms that we are on the right path in terms of the customer service we aim to provide.
If there is anything more we can assist you with or if you have further feedback to share, please don’t hesitate to reach out. We are here to help and ensure your continued satisfaction.
Thank you once again for choosing OrCam, and we look forward to continuing to serve you with the same high level of service.
Fantastic product and customer support
Orcam Myeye is a fantastic product with wonderful customer support. Shortly after my issue was submitted I received a long distance call from Max and he worked with me as long as it took until my problem was resolved.
21 avril 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for your positive feedback about the OrCam MyEye and the customer support you received from Max. We are delighted to hear that your experience with our product and team has been so positive. Our customer support staff, like Max, are dedicated to ensuring that any issues are resolved thoroughly and that our users feel supported every step of the way.
It's encouraging to know that the promptness and persistence of our service made a significant impact. Your experience is exactly what we strive to provide for all our customers. We'll make sure to pass your compliments to Max, who will be thrilled to know his efforts were so appreciated.
Should you have any more questions or need further assistance in the future, please don't hesitate to contact us. We're here to help and ensure that your experience continues to be positive.
Thank you for choosing OrCam, and we look forward to continuing to support you.
Hey, orCam, Great job, great product!
When I received my product, which is the my eye pro two, I was a little leery because I’ve never used anything like it. But then I started to learn how to use it. I joined their Facebook group. And met with a trainer one on one virtually. This instructor, not only was patient and kind. But gave me some scenarios that I could try with my product. She was understanding. And one of the best instructors that I have had for any adaptive technology product. I’ve had to talk with customer service a couple of times, and every time I have talked with them, they have not only been very approachable, but they responded and a very Acceptable timeframe. They listen to what I had to say. And they solved my issue. I have been able to reach out to this company for help with the product and received nothing but patience and professionalism. I think that if anyone were to buy one of their products, they can’t go wrong with this company and the different products such as the read, the my eye pro two or my pro three all of the staff are wonderful. And I seen nothing but a bright future for this company as they continue to develop leading edge products for the blind and visually impaired.
5 février 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your comprehensive and positive feedback about your experiences with our MyEye Pro and the support services we offer. We're thrilled to hear how our products and team have been able to support your journey with adaptive technology.
It's especially heartening to know that the training session and our customer service have exceeded your expectations. Our trainers and customer service team are dedicated to providing thorough, patient, and personalized support to ensure each user can make the most out of our technology.
Your endorsement and confidence in the potential of our company and products mean a great deal to us. We are committed to continuing our work in developing innovative solutions that empower the visually impaired community.
If there are any more ways we can assist you or improve your experience with our products, please don't hesitate to reach out. We are here to support you, and we look forward to continuing to serve you.
Thank you again for your kind words and for being a valued member of our community. We appreciate your trust in us and are excited about what the future holds.
Service excellent
Alex was excellent and stuck with a difficult problem. Your best? Your device!
19 avril 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for your encouraging words and for acknowledging Alex's dedication in resolving the difficult problem you encountered. We're thrilled to hear that his efforts stood out to you and that you're pleased with our device. At OrCam, we pride ourselves on both our innovative products and the exceptional support provided by our team members like Alex.
Your feedback is invaluable to us as it motivates our team to continue delivering top-notch service and developing products that make a real difference. We will make sure to share your kind comments with Alex, who will be delighted to know his hard work is appreciated.
If there are any more questions or additional support you need, please don't hesitate to reach out. We're here to ensure your continued satisfaction with your device.
Thank you for choosing OrCam, and we look forward to serving you in the future.
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