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Orcam support team called several times before getting through to us. They did not give up. Dov, who dealt with our case, finally got to speak to us. He called when he said he would each time, and dea... Voir plus
OrCam este o solutie foarte buna pentru nevazatori sau deficienti de vedere si desigur speram la update cu imbunatatirea vorbirii la nivel de voce umana asistata de AI,apreciez asistenta binevoitoare... Voir plus
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My experience with Alex was worth five stars. He was reliable,patient knows how to teach effectively. Because of his support, I may keep this ORcam device when the trial perioe ends. However, the prod... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to the innovative world of OrCam, where the boundaries of accessibility are shattered, and independence is redefined. With a steadfast commitment to empowering individuals with visual impairments, OrCam has garnered exceptional reviews for its groundbreaking assistive technology. At OrCam, we believe in harnessing the power of artificial intelligence to enhance the lives of those facing visual challenges. Our cutting-edge devices utilize state-of-the-art algorithms and intuitive design to enable seamless integration into daily routines. Whether it's reading printed text, identifying faces, or recognizing products, OrCam's advanced solutions are designed to restore independence and unleash the full potential of every individual. With a multitude of positive reviews from satisfied users worldwide, OrCam's impact speaks volumes. Our technology has empowered thousands to regain control over their lives, fostering a renewed sense of freedom and confidence. By providing real-time feedback and instant accessibility, OrCam has revolutionized the way people with visual impairments interact with the world. Are you ready to experience the transformational power of OrCam firsthand? Join our growing community of empowered individuals and unlock a world of endless possibilities. Explore the exceptional reviews and discover why OrCam is the trusted name in assistive technology. Embrace the future today with OrCam, where every voice is heard, and every vision is realized.
Coordonnées de contact
1115 Broadway, 11th floor, 10010, New York, Etats-Unis
- 1-800-713-3741
- info@orcam.com
- orcam.com
4,4
Excellent
88 avis
N'a pas répondu aux avis négatifs
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I found the response by OR CAM was…Great
I found the response by OR CAM was Great. Prompt, courteous, and they solved the issue.
Alex offered reliable responses on time, and diligent in getting to final result.
Great job, i gladly recommend Or Cam to anyone!!
5 février 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your positive feedback about your experience with OrCam. We're thrilled to hear that you found our response prompt, courteous, and effective in solving your issue.
Your recommendation means a lot to us and to anyone looking for reliable solutions from OrCam. It's feedback like yours that motivates us to continue providing excellent service and support to our users.
If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help and look forward to serving you and others who may benefit from our technology.
Thank you for choosing OrCam and for your kind words of support.
We misplaced the charging cord so had…
We misplaced the charging cord so had to email in question on how to order a new one. Was told it was black in color, we had been looking for a white cord since the plug adapter was white. When they realized that I was looking for the wrong color, they offered to call me back on Sunday, which gave me 3 days to see if I could locate it. I did, but better, yet, Daniel Palin did call me back on Sunday. The Orcam has been a blessing to my mom who suffered a stroke which impaired her vision and caused... something like dilexia and dimished her reading skills from being a prolific reader to a beginning reader. Very frustrating for her until the Orcam.
4 février 2024
Avis spontané
Réponse : OrCam Technologies
Thank you so much for reaching out to us about the charging cord and for sharing your experience. We're glad to hear that the misunderstanding about the cord's color was clarified and that you were able to locate it eventually. It's important to us that we follow through with our commitments, so knowing that we called you back as promised is heartening.
Hearing how the OrCam has positively impacted your mom's life after her stroke is truly inspiring. It's stories like hers that motivate us to continue our work and strive for excellence in both our products and our customer service. We understand the challenges that come with vision impairment and are deeply committed to making reading accessible and enjoyable again for those affected.
If there are any more questions you have or further assistance we can provide, please do not hesitate to reach out. We're here to support you and your mom in any way we can.
Thank you for choosing OrCam and for sharing your story with us. We wish your mom continued success and enjoyment with her OrCam device.
I am very impressed with or Kim my eye…
I am very impressed with or Kim my eye version nine particularly with this new update with A I. Daniel was very useful and he answered my questions and helping me with my device I am very impressed with our campus customer service.
26 janvier 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your experience with our latest OrCam MyEye version nine and the AI update. We're thrilled to hear that the new features have impressed you and that we provided the helpful support you needed.
Our team is dedicated to continual improvement and innovation, and feedback like yours is incredibly valuable to us. It's great to know that our efforts in both product development and customer service are making a positive impact.
If you have any further questions or need assistance as you continue to explore the new features of your device, please don't hesitate to reach out. We're here to support you.
Thank you to Alex for his understanding and help…
Alex was very helpful when I had a problem with the magnification on my Orcam Read 3. He helped me to identify the problem and talked me through correcting the problem.
I was very impressed with the support provided by Alex.
21 janvier 2024
Avis spontané
Réponse : OrCam Technologies
We're delighted to hear about your positive experience with our team. It's wonderful to know that we were able to help you effectively with the magnification issue on your OrCam Read 3.
Your compliments are greatly appreciated and will be shared. It's feedback like yours that inspires our team to continue delivering excellent support.
Should you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Good support but device is still on trial
My experience with Alex was worth five stars. He was reliable,patient knows how to teach effectively. Because of his support, I may keep this ORcam device when the trial perioe ends. However, the product itself seems fragile and I had to wait a long time before I got initial help and could work the device correctly. At my request, he secured a compensating extension of my trial period. I am also disturbed by the number of reviews that say this is a scam. I am pressing on with the trial to help my dyslexic grandchild, however.
1 janvier 2024
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your experience with our team. We're glad to hear that his dedication and teaching skills have positively impacted your trial with the OrCam device. Your feedback is greatly appreciated and will be shared with the team.
We're continuously working to improve our products and the support process to ensure a better experience for our users.
Regarding the online reviews mentioning a scam, we take such claims seriously and constantly strive to ensure transparency and authenticity in our customer interactions. We believe in the potential of our product to make a significant difference, and we're committed to proving its value.
We're here to support you throughout your trial period and beyond. Please don't hesitate to reach out if you have any more questions or need further assistance.
I received very amazing help form Max…
I received very amazing help form Max he took his time helping me and my son I really appreciate this device my special need son loves it lol now he can get his driver license
27 décembre 2023
Avis spontané
Réponse : OrCam Technologies
Thank you so much for sharing your experience with the team and the positive impact our device has had on your son. We're thrilled to hear that it's making a significant difference in his life, especially as he works towards getting his driver's license. It's stories like yours that inspire us to keep improving our products and services.
We'll be sure to pass on your kind words to the team – knowing they made such a meaningful contribution to you and your son's journey will surely make his day!
If there's anything else we can do to assist you or your son, please don't hesitate to reach out. Best wishes to your son on his journey to getting his driver's license!
The model for Customer Service
My Customer Success representative, Alex, was fantastic. Because of my schedule, it took several days to connect. Alex continued to follow up until we we made contact and then my request was addressed within minutes.
20 décembre 2023
Avis spontané
Réponse : OrCam Technologies
Thank you for your kind words about your experience with our Customer Success. We're delighted to hear about the level of dedication and persistence they demonstrated in ensuring your request was addressed promptly, despite the scheduling challenges.
We are commitment to follow-up and resolve issues efficiently reflects our core values of customer service and support. We're proud to have team members like him who go the extra mile for our customers.
Your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing OrCam, and we look forward to serving you in the future.
Problem solved
I received a very full answer to my request for help all is now well. I am very impressed with the Orcam device and I am still learning all it can do. I have made use of the video tutorials but please remember that many users will have poor vision and will find a visual demonstration of limited use. Final verdict, a great product and goo service.
13 décembre 2023
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your positive feedback. We're delighted to hear that your issue was resolved satisfactorily and that you're finding the OrCam device impressive and beneficial.
Your point about the challenges faced by users with poor vision when using video tutorials is well-taken. We are constantly looking for ways to improve and make our resources more accessible to all our users, and your feedback is invaluable in this regard. We'll certainly consider more inclusive and varied formats for our instructional materials.
We're thrilled that you're pleased with both the product and the service. If you have any more suggestions or need further assistance as you continue to explore all that OrCam can do, please feel free to reach out to us.
Thank you for choosing OrCam, and we look forward to continuing to support you.
PROBLEM SOLVED!
Dov was extremely helpful. He made numerous calls until the problem was solved. I am very happy with the Orcam product and the services provided by Dov.
7 décembre 2023
Avis spontané
Réponse : OrCam Technologies
We're thrilled to hear that we provided such exceptional service and resolved your issue to your satisfaction! At OrCam, we pride ourselves on not only our product but also the dedication and expertise of our team members.
Your feedback is incredibly valuable to us, and it's wonderful to know that you're happy with both the OrCam product and the support you received. We will make sure to pass your kind words – such recognition is always a great motivator and much appreciated.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Functionality issueThe issue was first clearly identified…
The issue was first clearly identified by the Orcam Ambassador who advised on the corrective course of action. The response was prompt supprtive and successful. Very good experience
5 décembre 2023
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing your experience with our OrCam Ambassador. We're pleased to hear that the issue you encountered was promptly and successfully resolved. Our Ambassadors strive to provide clear, supportive, and effective solutions, and it's great to know that this was your experience.
Your feedback is important to us as we continuously work to improve our service and ensure our users have a positive experience with our products. We're glad that you had a very good experience and are here to provide any further assistance you might need in the future.
Thank you for choosing OrCam, and we look forward to continuing to support you.
I have nothing but a truly a great…
I have nothing but a truly a great experience with this company, and I highly recommend it to anyone else, thanks so much for your help!
31 octobre 2023
Avis spontané
Réponse : OrCam Technologies
We're delighted to hear about your positive experience with us! Thank you for taking the time to share your feedback and for recommending our company. It's our pleasure to assist you, and we're here to help anytime. Thanks for being a valued member of our community!
I want to express my gratitude to Max…
I want to express my gratitude to Max Jacobson from OrCam Technologist for his patience and respect. He explained my options for working with the OrCam device and tried to resolve the issue I was having. Unfortunately, I lost my temper and said some things I regret. He handled the situation with professionalism and kindness and did not take my anger personally. I apologized for my bad behavior and also apologized if I inconvenienced him in any way. He also followed up with me regarding correcting the payment issues. I appreciate his excellent service and I hope to deal with him again in the future. Thank you, Max, for your understanding and compassion!
29 octobre 2023
Avis spontané
Réponse : OrCam Technologies
Thank you for taking the time to share your experience with Max from our team. We all have moments where emotions can get the better of us, and it speaks volumes about you that you've taken the time to acknowledge and appreciate the efforts of our staff.
Should you need further assistance in the future, we are here to help. We look forward to serving you again.
Warm regards.
Faulty device told to send back took…
Faulty device told to send back took ages to be collected, awful
Customer service I am a vulnerable person who wanted this to be able to rely on people less. Have been told to sell it on or donate it!! Now being told they have to discuss at meeting if I can get a fefund, 121 days later. Absolutely disgusting
10 juin 2023
Avis spontané
Réponse : OrCam Technologies
We have noted the issues you raised. To assist you promptly, we've requested your details to thoroughly review the case. We'll keep you updated as we work towards a resolution.
I’ve bought OrCam Learn with monthly…
I’ve bought OrCam Learn with monthly subscription for my dyslexic child. It really helps him to read better, practice reading comprehension and much more. Great for school kids.
1 août 2023
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing your positive experience with OrCam Learn! We're thrilled to hear how it's supporting your child's reading journey and school endeavors. Our aim is to make a genuine difference, and feedback like yours motivates us to continue improving. Wishing your child continued success in their learning journey!
I love my customer representative that…
I love my customer representative that I spoke to. He was very knowledgeable. He knew what to do. He helped me a lot to understand the device. Thank you so much for your help. He’s the best.
23 août 2023
Avis spontané
Réponse : OrCam Technologies
Thank you for sharing such wonderful feedback! We're thrilled to hear that our customer representative provided you with exceptional service and helped enhance your understanding of the device. We pride ourselves on having a knowledgeable and dedicated team, and it's always uplifting to know that their hard work is resonating with our valued customers.
We'll be sure to pass on your kind words to the call center. It's interactions like yours that inspire us to always deliver our best.
Very helpful device + super customer Service
The OrCam Read is a wonderful help for my father who suddenly went blind at the age of 88 due to macular degeneration. With the OrCam he can, for example, read his mail again, his magazines and books, and has therefore remained more independent. He no longer wants to be without the device and uses it every day. Because you can carry the OrCam around with you, you always have the reading aid at hand. The device is easy to use and works absolutely reliably and flawlessly for over a year of continuous use!
Now we currently had a problem with the metal clip to which the carrying strap is attached, it ripped out when my father got caught somewhere with the strap. So I asked about a repair option.
Customer service solved our problem super quickly and perfectly: the old device was picked up and a new one sent. The processing was super fast and very personal (always the same employee!) - I have never experienced such good customer service! Many thanks again!
I can absolutely recommend the device and the customer service of this company, therefore 5 stars from me.
Der OrCam Read ist eine wunderbare Hilfe für meinen Vater, der mit 88 Jahren wegen einer Makula-degeneration plötzlich erblindet ist. Mit dem OrCam kann er zB seine Post wieder lesen, seine Zeitschriften und Bücher, und ist dadurch unabhängiger geblieben. Er möchte das Gerät nicht mehr missen und benutzt es täglich. Dadurch dass man den OrCam mit sich herum tragen kann, hat man die Lesehilfe immer griffbereit. Das Gerät ist einfach zu bedienen und funktioniert absolut zuverlässig und einwandfrei seit über einem Jahr Dauereinsatz!
Nun hatten wir aktuell ein Problem mit der Metallklammer, an der der Trageriemen angebracht wird, er ist ausgerissen, als mein Vater irgendwo mit dem Riemen hängengeblieben ist. Ich fragte daher nach einer Reparaturmöglichkeit an.
Der Kundenservice hat unser Problem super schnell und perfekt gelöst: das alte Gerät wurde abgeholt und ein neues zugesandt. Die Bearbeitung war superschnell und sehr persönlich (immer der gleiche Mitarbeiter!) - so einen guten Kundenservice habe ich noch nie erlebt! Herzlichen Dank nochmals!
Ich kann das Gerät und den Kundenservice dieser Firma absolut empfehlen, deshalb von mir 5 Sterne.
6 août 2023
Avis spontané
Réponse : OrCam Technologies
We're genuinely moved by your kind words and the positive impact the OrCam Read has had on your father's daily life. Stories like his are the reason we're passionate about what we do. It's heartening to know that our device has offered him a renewed sense of independence.
Thank you for highlighting the durability and user-friendliness of our product, and we're especially glad to hear about your exceptional experience with our customer service. We always aim to provide personal and swift assistance, and it's wonderful to know that we hit the mark for you.
I think it's a really awesome device I…
I think it's a really awesome device I love that I can read page Auto recognition and that it's got such an awesome way to read books and I love that I can use voice commands in this device too it's got amazing features and I can't wait for it to Future updates
11 juin 2023
Avis spontané
Réponse : OrCam Technologies
Thank you for your glowing review! We're thrilled to hear that you're making the most of the OrCam device, especially its auto-recognition and voice command features. Feedback like yours fuels our passion to keep innovating and enhancing our devices.
Worst company I've ever dealt with.
Worst company I've ever dealt with in my 70 years. Absolutely the worst product support and customer service I've ever seen...will not return calls. I urge people to avoid this company at all costs.
Wish I had never bought this!!!!
8 juin 2023
Avis spontané
Réponse : OrCam Technologies
I apologize that you have not been called back - please create a case at this link and a support agent will call you as soon as possible https://www.orcam.com/en-us/submit-case
Defective Orcam Device
I bought this product through a Orcam sells rep whom was very polite but a shark in sheep's clothing. After I bought the product and time passes I haven't heard from this rep. Since I have not been able to get any assistance other than me having to pan out more money in order to get this device to work properly. I have had my device for about two years now and it will not keep a charge. The USB cord is not charging and I've tried several different outlets and USB type C chargers. So far it has charged up to 64%. I do not recommend purchasing this device unless you can get a non-expiring warranty as they are still working the kinks out on this device. It is not worth purchasing if you are worried about it keeping a charge.
5 mai 2023
Avis spontané
Réponse : OrCam Technologies
Please submit a case at this link https://www.orcam.com/en-us/submit-case and a support agent will call you to assist - even if your device is out of warranty we have repair & Trade in options available.
Scam Avoid At All Cost!!
Product is useful for someone blind like myself but they want to charge £4000+, no problem if that’s the cost, but emails sent every single day and phone calls when I have already said it’s out of my price range, very aggressive salespeople.
Maybe they should spend less on all this advertising to lower the cost of the device!
20 novembre 2022
Avis spontané
Réponse : OrCam Technologies
I aplogize that you are still receiving emails and phone calls if you requested these to stop - please submit a case at this link https://www.orcam.com/en-us/submit-case and our support team will remove you from the call and email list.
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