Orthora Footwear Avis 

Tracking info was non existent. They kept sending info saying they were shipped. Nothing else. Took almost 6 weeks to receive. Suppose to have 45 day trial with easy returns but the return process is at your expense and you are offered 10% back. The fit is horrible. Sooo wide and puckers at bottom of laces. The pink is so pepto bismal pink and just ugly and they don’t fit at all. They look like clown shoes. So keeping them and getting 10% back is not a great deal. I would never recommend them and I think a lot of these reviews must be fake. Big hassle and poor customer service.

Needed to exchange for smaller size then they told me I have to pay to exchange the shoes so I asked for a refund. They then send email after email explaining that they are going bankrupt and simply cannot refund my money. But if i paid for exchange they would send another pair of shoes to me. Refused to give an address for return. Refused for me to speak to a manager. And stopped emailing me back. Would not give a number to call to speak with someone.

I ordered before and I love them. They helped my feet a lot. I’m on them a lot during the day. I’m a caregiver.

Was easy to place the order.

Easy to find what I wanted, great pictures, easy to check out

It was very simple I just worry cuz this is my fourth pair of shoes I have bought and if they don't work how easy is it to return them it's getting to be kinda pricey

I am beyond upset at the hoops you had to go through to make a return. It’s been like two weeks back and fourth just to exchange my shoes for a smaller pair. I received my order Sept 29th. The only way to get a hold of them is to email. They don’t have a phone number or anything. Got them tried them on and they didn’t fit. They run big. And the hoops they have had me go through just for an exchange is ridiculous. I will definitely never purchase from them again. So beware, if you order and if for any reason you have to exchange it will no be an easy process.

I am upset with this product I received item in the bag and I want a refund asap

Susan was very patient with me and understanding. She's very polite and helpful too.

I should have read the reviews. I ordered a pair, I was really hopeful - but these are cheaply made. Not only that - these DO NOT have the 'wide toe box' as they claim. They DO NOT have the arch support either. The day these arrived - I contacted them to process the return and the response is not professional for a business they are running. Got reply back from 'Susan' stating 'all the reasons of how their business is surviving' and that they cannot refund. They offered 50% voucher for another pair - but who, in their right mind, would order again from them given their dis-honest policies? This business should be reported to BBB.

I'm happy that my experience has been good so far because the employee helping me has been very quick and helpful.

Literally EVERYTHING! From the moment I ordered till I hadn't been updated on when my shoes would even ship, and I requested to cancel and get a refund, this company has jerked me around left and right. As soon as I asked for the cancel/refund all of a sudden the issue with shipping was no longer an issue and my shoes shipped within an hour that same night so of course they came back then and said oh sorry no can do on refund bc you cannot cancel due to the order being shipped already because apparently all you have to do is say I want my money back and at 3am this company fixes their so called "stocking issue" immediately and ships right then and there no problem. So I waited for the shoes to get delivered to me, and by this time I had already bought shoes I was happy with elsewhere so didn't need them, want them, but low and behold went to my mailbox and stuffed inside with all my mail was a black bag with my shoes stuffed inside in another cheap, knit drawstring bag. No box at all...just in a bag with a hunk of taped foam jammed inside the shoe. First I noticed all this, then when I pulled the shoes out, my next thought upon seeing them was that they didn't look at all like the shoes in the picture on the site. They were very cheaply put together, and I have bought Walmart shoes that I paid $5-10 for that felt, looked, and were just better all around than these that I paid over $60 for. Nevertheless, put them on and the insoles were horribly weirdly uncomfortable. They made me feel as though I had my sock folded up in places in my shoe and I was walking on them with every step bc they were lined from heel to tow with like ridges all the way across the width of the insole and they were very loose and floppy on my foot but I stood up and walked across the house to the restroom and I said oh my God I have to get those off or I will have blisters on my heels. They hurt so bad like my heel was being stabbed and cut every time I stepped. Floppy, rough, thin, cheap and just junk. Asked for a refund for the second time....and then a third and fourth through email letting them know I was far from happy or satisfied and now all they can say is thank you for reaching out we'll think about it and let you know when and if we feel like it what our decision is if we want to maybe.....bye now.....not word for word of course but yes, they basically said, oh well, we obviously can and did take money from your card immediately but unless you want to give us more, that's all we can do for you. Can't let you cancel and return your money so why don't we just expedite shipping to immediately so we can turn that request down and say it's because they did ship after you mentioned refund. I could have stopped them from shipping which is what I should have done, given that you specifically told me at a time when our company couldn't even give you an estimated date that you might get this product because we can't or won't even tell you when we might ship them so they can be on the way just no way of getting any info on shipping for you, but thanks for the $65 we took from you already however, and how about 10%off your next order instead and look over here instead of paying attention to what I'm doing bc I heard I want a refund and for you to not ship the shoes but I just ignored that and told you they had ta-da now suddenly shipped too late convenient isn't it. Wonderful customer service and way to give the customers what they want. Scam to the max. Deceptive, untrustworthy lying scam artists who claim to help the hardworking people who have to stay on their feet and need shoes to help them be able to do so, but what they really do is so completely opposite it's sad. Contacting the BBB with all my correspondence or lack there of mostly from them to me and vice versa and gonna do everything in my power to keep this from happening to another person like me works hard for their money and deserves better than this by far $65 is and always has been a lot of money to me may not be for most but I have a family responsibilities and I don't cheat people for the money that I get I work for it everyday and these people stole from me plain and simple and they'll steal from you too don't let this happen to you. I could go on for days talking about how and why this company doesn't deserve anyone's business I'm too busy having to fight for them trying to get my refund at the moment to say anymore and and I pretty much covered all the highlights I suppose just go elsewhere please people put this place out of business for good don't give your money to these people if you can call them people they clearly have no compassion and greed is what runs them. If something isn't done and they aren't stopped they will keep doing this and it doesn't bode well for them because their business going to crumble and rot due to their love of money and lack of God in their lives and hearts. I will pray for them. I ask that you do also.

Webb site was easy to use

very helpful and responded to questions and emails in a timely manner.

SCAM! I ordered two pairs of shoes from Orthora Footwear on September 20, 2026 for $79.95. I finally received the shoes on October 10, 2026.

The site states that if you are between sizes, to go to the next size up, so I did. The shoes are too big, but not so big as I believe the next size down would be an adequate fit. I emailed customer service and inquired about a return. I received a reply from 'Susan,' the Founder saying that they cannot afford to send me a refund because all of their money is tied up in new product. I replied saying that was not an acceptable response. I received another email from 'Susan' saying my complaint would be passed on to a higher level. The next email also came from 'Susan,' even though that was not what the email address implied, and said, yet again, they do not have the funds to refund my purchase and offered me a discount on a new pair of shoes.

The website says they will give a FULL REFUND within 45 days. The email response from the company says that policy does not include any clearance or sale items. Every single shoe on the website is discounted in some form. I purchased two pairs as a buy one get one free deal. Even purchasing one pair was priced as a discount so I just bought the two.

Do NOT order from this company. They Do Not honor full money back policy. Easy Returns is completely false advertising. Returns require sending to China and paying 85.00 or more for shipping. Shoes must be unworn. Customer service is a nightmare. After Many emails, I was finally told by founder of company that I would receive half what I paid. How does half = full refund? Or how that makes it right. Please explain how $39.98 is half of $139.79? Unbelievable!!! Look for how
Many complaints have been filed with BBB. Wish I had seen them prior to ordering.August-October is not timely. I hope my review helps steer many people away from this company. They have No integrity. I have three pair of shoes to donate to a homeless shelter.

There was a problem on the sizing of the shoes and i reached out to see if I could exchange size and if they will help me. So they did. They asked for few photos and i gladly provided them that. Emailed me telling me exactly theshoe that will fit me.

Watching the video and seeing that these shoes are supposed to help with Plantar Fasciitis. If this is true I will be so happy, I've been in pain for years. So when I seen this I figured I should try. It was very easy to find everything on site and order.

It took over a month to receive the shoes. Once I received the shoes, the shoes look like they have already been worn, and the lettering is worn off in the right shoe.

There are NOT quality shoes as advertised. They NOT comfortable at all. They do not fit properly.
I tried to get a refund, the company did not hand this properly from the beginning.

I requested a return back in September.
They offered a free replacement and 10% refund.

They will not refund my shoes. They offer a new pair at 50% off. Why would I but from them again when they didn't make it correct the first time.