Orthoserene Avis 

I received my trainers after a bit of a wait (they come from China) but sadly they were too small :( To give this company some credit, I contacted them and they eventually sent the next size up without asking me to return the first pair. It took a while but I DID receive them. They aren't as great quality as I had hoped for (and expected) but they look nice and will be OK to wear.

Slippers arrived, very poor quality and too small to get my foot into. Asked for return/refund. Nothing but constant emails to say refund will be activated in a few days, this has been going on since mid December. Slippers were returned with proof of posting to an address given by Orthoserene and were returned a few weeks later with no explanation as to why. No refund even though they agreed one. This company is not a real company it is a set up for scamming people out of their money.

Do Not Buy from here!

They lie about giving refunds. Endless lies and delaying tactics only to never refund returns.
Not a real business but a con.
Payment went to a personal account in Hong Kong.
Website looks genuine but it’s not.

It was a slow process after ordering took nearly two weeks to arrive. Problem was the trainers were too small when they arrived. I contacted the supplier through their website and they agreed to send us another new larger size that when arriving about another 2 weeks later free of charge. My wife was very pleased with them. Many thanks.

This website is a scam. The London address is phony. They are cheap shoes poorly sized and when you email them asking for a return form they don't reply

I would also rate zero stars if it were possible. I ordered 2 pairs of shoes in October at a cost of just under £80. Which were very unsuitable, not as advertised etc...after a number of emails they offered me £35 refund, which I very reluctantly felt forced to accept in December. I have not received anything from them!!! A complete scam... do not purchase from this website.

The customer service is very good from my experience. The shoes take a while to delivered but still decent time. And the shoes are amazing. I bought a pair of Mary Jane style. The meterial is so soft and good fit. I'm really happy with the shoes and their email responds. I want to buy from them again.

Why did I not see these reviews prior to buying. I was totally taken in by the website and approx 300 5* reviews on the website.
What I recieved was a very poorly made trainer , too small, was not a genuine size 6.
Am yet to recieve any response for a refund. DO NOT BUY FROM THIS WEBSITE

First pair of shoes sent out were too small, they didn't want them returned but sent a new larger pair which are fine.

AVOID Shoes purchased cheap wrong sizing more a 3 than a 5 and the buckle is a flap there is no buckle. Company very resistant to refund after 3 or 4 emails they offered me £15 to keep them. I declined then they said to semd them to Canada and I wiuld have to pay shipping The shoes were £49.99. I opened a case with PayPal. They sent a uk address for full refund , now are sating they will deduct £10 for admin...I have escalated case and have provided more evidence. This company is a scam avoid avoid avoid

My wife ordered slippers with a free insole. The slippers were defective in quality and sizing. a 37 was the size of a 36. On one pair the upper had come away from the sole. The order took nearly 4 weeks to arrive. When my wife asked for a refund she was asked if she wanted to accept £20.00 and keep the slippers. We declined and stated clearly the good were defective and wanted a full refund. After multiple emails trying to get us to accept £20.00 and keep the goods an abrupt email was sent 'instructing' us to return to an address in the midlands at our own cost despite being defective. We were told that the company would deduct a fee for the return. We had to agree to a reduced refund before the company would agree to a refund. We are still waiting for the refund since 4th December, despite multiple emails and replys that say the refund will be processed shortly. This company has a number of different email addresses for providing customer support. This company does not abide by UK trading laws. Had to get the credit card company to raise dispute to get money refunded.

Dreadful, disgraceful service, miss leading description and ill fitting slippers!! No refund
False reviews on there website

Their website says easy returns but that’s totally incorrect. They have been very resistant to providing returns info, are deducting a “handling fee” of £9 which is not stated in their returns policy, they’re not paying for return postage. Clearly in breach of UK distance selling regulations. They’re based in Vancouver so I’ve opened a complaint with their local trading standards equivalent. I feel totally scammed.

I would give it NO stars if this site would let me. This company are absolutely abysmal! As so many reviews are negative and the company are obviously skirting round British laws why oh why are Trading Standards allowing this? I am still waiting for a refund since Oct 7th and they want to deduct 'handling fee' despite advertising a FULL refund. Another Chinese company peddling crap!

DO NOT BUY FROM HERE.

The shoes are cheap Chinese crap and are not as advertised orthopaedic. They do not accept returns or refunds. After battling for 2 months for 2 pairs of shoes, they came up with every response under the sun to not refund me - going past legal requirements in the UK.

DO NOT ORDER

Slow to send the item in the first place, poor quality slippers when they did arrive, then when they didn't fit they were reluctant to accept a return and refund. Sent the shoes back recorded delivery and still waiting for my refund. Terrible service. Very disappointed and would NEVER order from them again.

Unfortunately the size i ordered for mt mum was too small, so I contacted Orthoserene to request the next size up and they sent to me no questions asked. Brilliant service, and my mum loves her super comfortable shoes

DO NOT ORDER FROM THIS COMPANY! They will not accept my return.

I wish I'd read these reviews before I ordered. Have been trying to return goods and get a refund, so far with no success. Claims on website are downright lies. You apparently have to pay postage to return, and they state they will charge an unspecified handling fee. At this stage I have no idea whether I'll get my refund or not. Avoid this bunch at all costs.

Please do not use this company. Returns refused, refund refused. They are Chinese based not Uk based. I have lost money.