Orthoserene Avis 

AWFUL, AWFUL, AWFUL
Avoid this company as they are scammers who try to steal your money.
I am still waiting for a refund and I've now contacted my bank to arrange for a chargeback.

The website is quite convincing that they are UK based company with quality goods the reality is anything but.

Slow delivery because clearly they're not coming from the UK communication and when the slippers actually reach you they are poor quality and not at all orthopedic.

Save yourself money and effort, walk away.

Only a 1* because zero wasn't available

Avoid - they are a bunch of scammers. The shoes are so poorly made and the returns information on the website is just nonsense - they are trying to charge me an unspecified 'handling fee' for returning faulty shoes. Pretend they are based in London but in fact China.

This company is absolutely appalling. Products are so bad, clearly not made as described. I’ve been waiting for a full refund for weeks after returning them at my own cost. Many email exchanges with the so called “support” line trying to palm me off. I’ve now started a complaint with my bank to get my £70 back and will go to the small claims court if necessary. Total fraudulent company. Avoid at all costs.

DO NOT BUY FROM ORTHOSERENE

This company is a scam and like many others i should have checked the reviews first. I have not received a refund after two months. I returned inappropriate sized goods back to a warehouse and have been in an email exchange since - maybe AI generated? It is wholly unsatisfactory.

Shoes were terrible quality. Asked for refund and was offered a token amount. They then refused to accept return which was sent to them. Avoid this company at all costs.

On No account should you buy from this company.
They will accept the order, but will send out wrong items. When you complain under customer rights they will suggest a replacement for £10 postage. When you request a refund they agree and provide a return location, an extra postage fee you have to pay. I tracked my package, they received it, but have I got my money back, NO!
They have my slippers I’ve got nothing.

The worst experience I have ever had. Usual tactics from companies based outside the UK in terms of offering refunds that are way below the actual purchase price.
I have emailed them over 2 months. No refund.
Avoid!!

Poor customer service, doubt the company are actually in the UK. To start with they gave vague shipping details and we received a poor quality product for the price. No arch support and actually left us worse off. All round shifty company. Would recommend to avoid and pay the extra few quid and shop elsewhere. I should have checked here 1st before purchase. Asked for a refund and was offered a £10 discount straight up. Declined that and then was given sketchy return instructions that containing no actual returns information. Decided to keep slippers and maybe use them to light the fire, no use for anything else, please avoid this company at all costs.

I have had a totally different experience to many previous reviewers. I ordered a pair of slippers for my husband they arrived as described and were excellent quality but slightly too small. I contacted the company via email they replied the same day and arranged to send a bigger pair without me needing to return the ones I already had. The second pair arrived promptly ( despite it being the Christmas period) My husband is delighted with his slippers which are very comfortable and provide good support for his plantar fasciitis. We are very impressed with the service we received.

Would rather give no stars - avoid at all costs.
Purchased a pair of slippers, took nearly 2 weeks to arrive, couldn’t get my feet into them as opening so narrow. Tried to arrange a return for full refund - as advertised on the website - emails always replied to at 3am (should have twigged then they really weren’t UK based).
After several email exchanges with progressively increased offers, all falling well short of the full cost, I opened a dispute procedure through PayPal. This did the trick although I finally accepted £38 rather than the £38.99 they cost.

It’s basically “Drop Shipping”. If you take an image from their website and use Google Lens to search other websites you will find your intended purchase at about a quarter of the price.
Emails to their “Customer Service” are usually answered at about 03:30 GMT and appear to originate from an AI source in China or Hong Kong.
The “Warehouse” where all goods are allegedly shipped from is actually a residential house in Surrey.
I cannot comment on the quality of the goods because I didn’t actually receive anything!
I just wish I had researched reviews before placing an order.
Thank goodness for credit card charge back.

I would give them -1* I ordered trainers on the 10 th Nov they arrived from China on the 25 Nov I asked to return them and when I suggested sending them to the web address they gave me another address and they received them on the 1 Dec I tracked the package I asked for my refund and they ignored all emails. I contacted my credit card company and had to put in a dispute, I received the refund today 19 December. The shoes are rubbish and customer service is nonexistent and to get a refund is a major challenge. PLEASE DO NOT SHOP WITH THIS COMPANY

Absolute scam of a company . DO NOT USE THEM! There is zero orthopedic support, they r the cheapest quality can’t even call them slippers . The base is practically made out of polystyrene!!! They don’t offer refunds, they know they r a scam and will try and get u to keep this crap item with the possibility of maybe £8 back if your lucky , they r a scam and should be shut down !!!!

PLEASE AVOID THEM WITHIN ALL COSTS!
I regret purchasing from this website without checking reviews first.
My experience matches many of the reviews here.
I returned both items unworn with signed for delivery and was told a refund would be processed within 10 days. This did not happen. After repeatedly chasing and threatening legal action, I received only a partial refund, not the full amount paid.
I am now pursuing the remaining balance through my bank and reporting this matter to the relevant authorities.
I strongly advise others to research carefully before purchasing.

I would really like to give zero stars. I buy all my shoes online and have never had a problem. I asked for a return label for a refund, but was offered £8 to keep the slippers. Like others I wish I had read Trust Pilot first. The slippers I ordered were comparable in price to some sheepskin slippers from another supplier, so I expected similar quality. Not at all. They appear to be from Hong Kong according to my credit card statement, where there are markets full of such items. It's a lesson learnt for me, but I fear I won't be the last to be duped. Is there any way this site can be closed down?

AVOID AT ALL COSTS. Fake "UK based" website - the retailer is in fact based in Hong Kong. Poor quality goods shipped out in unbranded bags. The horrible, cheaply made shoes I received were not fit for purpose and smelled awful after weeks in transit. I believe the responses I received from their customer support were AI generated. I eventually received from Orthoserene a returns address in Dunstable. Not surprisingly this was a Chinese export/import company warehouse. I kept all the relevant paperwork and correspondence so was able to claim my money back through my credit card company, but what a palaver!

I'm afraid to say I've had the same experience as other reviewers. I emailed them daily and eventually got £30 from the £36.99 they owed me (better than nothing). Like another reviewer states Paypal were not interested and ruled in the seller's favour!!
Once the £30 was in my account, I've reported them to Action Fraud and also raised it with Citizens Advice.

The worst service I've ever received. Do not use this company. It is a scam.

I ordered some shoes, they didn't fit, so I started to look into how to return them.

The website stated that all I had to do was email them and they would send me a return label and simple instructions. So I emailed them and asked to return them, but then began a very lengthy process in which they tried to negotiate anything and everything except for giving me my money back.

First, they offered to refund me £8 (even though the shoes cost £36). Then they told me that I would have to cover the cost of shipping and handling the shoes. They refused to give me a return label and it took a couple of weeks before they would even give me the return address. They never acknowledged receipt of the shoes.

At every stage I have had to chase them. It is now 6 weeks on and I still haven't received a refund of any sort.

This company is awful, do not buy from them, shoes are not what they say, return policy is not worth the paper it’s written on, I have been waiting weeks for a refund, they keep saying it’s being processed, never to arrive. Awful awful, they trade under different names too offering the same absolutely the same appalling behaviour.