Outlight Avis 

My product arrived broken and now I cannot get anyone from customs supply to respond

My order was placed on February 14th and it still hasn’t arrived almost 8 weeks later. I also cannot find any scheduled delivery date from the tracking information provided.

The lights were shipped in a timely manner. Our contractor installed them on our new house and garage. They are very attractive accent lights which look modern and sophisticated.

I bought a lamp in February and it never came

This company is a fraud—a scam. Do not buy here.

I lost around $1,000 buying a chandelier, and all they sent me was a cleaning cloth.

After 4 months I received a light that was the wrong color. Non-responsive customer service that promised a refund, refund, etc and it never happens. Lost $500.

TERRIBLE!!! Scam company. Product made in china and takes months to ship. It arrived not as described and very cheap. I can't seem to return it as no one responds to email. I will now have to work with my cc for some sort of resolution. DO NOT ORDER

Bought a beautiful lamp, the Olin, and I had it shipped to a different location. When I got there and tried to put it together, the screws were too short to attach the legs to the base. After repeated emails, there is NO PHONE NUMBER, he emailed back stating there are no instructions, and he saw that it had been over 30 days since purchase, so there was nothing they had to do. So I'm trying to cancel a second order, their tracking does not work, and 4 emails later, NOTHING.

Ordered one of floor lamps. Took 9-10 weeks to arrive instead of 5 weeks. When we reached out at 6 weeks they said, dont worry you will get your package SOMEDAY and to trust them but wouldnt give us any ETA. The product after arriving had zero install instructions just had bunch of things in chinese which even ChatGPT couldn’t figure out and literally require to join a bunch of wires which didn’t make any sense. It gave you random nuts /bolts. We gave up after 3 hrs of trying. Horrible experience

Purchased a light 45 days ago for a new house we are building. The electricians tried to install it but the internal wires were not soldered. We asked for a replacement and was told no because it was over 30 days old although it was in a box until our electricians could install it. I would NEVER recommend purchasing something from this company. Buyer be ware!

Do Not Buy From Outlight
I spent $600 on a lamp from Outlight and have had nothing but problems from the moment my order arrived. I strongly caution anyone from purchasing from this company.
First, my free gift with purchase was never delivered — lost somewhere in New York. When I reported it, I was told they could not send a replacement and was offered a $25 discount on a future purchase. That is not a resolution.
Then, after waiting five weeks, my lamp arrived without its lampshade. This is not a lamp that works without one. When I contacted customer service, they initially claimed it would arrive in a separate shipment — which was false. Their own records confirmed only one box was ever shipped. I was then instructed to submit a return request just to get the lampshade sent to me. That return was denied.
Since then, Outlight has largely stopped responding to my emails. Sebastian did reach out early on and offered a $50 goodwill refund, which I appreciate, but a $50 credit means nothing when I have an incomplete, $600 lamp sitting in my home that I cannot use. This is not a lampshade I can simply purchase elsewhere — it is specific to this lamp.
I am now trying to return the lamp entirely, but because of the prior return submission, I cannot process it through normal channels. I have had to request a prepaid return label just to send back a product that was never complete to begin with.
For a company charging this much for their products, the customer service is inexcusably poor. Missing items, misinformation, denied returns, and unanswered emails are not what you expect at this price point. I would not recommend Outlight to anyone.

Total scam. DO NOT ORDER FROM THEM. Figure arrived not looking at all like it does on website and without lamp shade. Customer service is fake and non existent. Will likely need to get credit by contacting my credit card company.

Do not buy there it’s a fraud !! Never received anything!

The product I received did not look like the product quality on the website. I have tried to contact the company to discuss returning it and no one has responded. I have sent 4 emails to attempt contacting the company. I will now contact my credit card company to help resolve the issue. What is amazing is the Outlight website says “24/7 customer service”, which is hilarious.

Scam operation. Ordered 11/27/25. Shipper still hasn’t received the item as of 2/7/26.

Still have not received my order. Order placed December 14th and it is now February 2.

my order took too long. my order had two boxes. I received one of them and they keep saying the next one will come evne though there is no way to track it.

I tried to return it and they kept saying you have to wait for both boxes. after I recieved both boxes, they kept rejecting my returns.

Please don't buy abything from them

I ordered a floor lamp on Nov 17,2025 it was supposed to arrive mid Dec and after a couple of weeks delay only the lampshade arrived (no base). Despite multiple attempts to contact customer service after I got the lamp shade, I received no response. As a result, I had to dispute my credit card to get my money back.

Update:
It’s ironic that the based just arrived today, January 17th, 2025. the customer service still hasn’t responded. The quality of the lamp doesn’t match the price but the design is unique.

Items didn’t arrive on time at all. Quality was poor. And customer service not helpful in expediting process

Ordered a floor lamp November 20th for Christmas gift. Did not arrive despite website stating 4-5 week delivery time. What arrived on January 6th was just the lampshade for the lamp. It’s been six days since I emailed Outlight and they haven’t responded. I will be disputing the $550 charge with my cc company if I don’t hear back with a satisfactory resolution by tomorrow.