Outlight Avis 

I have not received what I ordered on 11/23 — 7 weeks ago. Supposedly shipped 12/21. Still no sign of it. Tracking doesn’t work. Will be asking for refund.

I only received a metal disc that looks like the base. There is no light and I can not get any response from customer support. The shipment shows delivered but this is obviously not correct.

I ordered lamps from outlight.us and had a really disappointing experience. Delivery took about a month and a half, and when the package finally arrived, I only received the lamp shades—the rest of the parts were missing, so I obviously I can’t assemble or install them.

These lamps are expensive. I tried contacting them by email because there’s no clear phone number, but I haven’t received any response. On top of that, their website shows a “Support” option, but when you click it, it leads to a 404 Page Not Found.

I don’t recommend buying from this site due to the long delay, expensive price, lack of customer support and most important: “incomplete order”.

I purchased a lamp from Outlight. The product I received did not match the description: the base was wood instead of metal, the lamp was shorter than advertised (43" instead of 50"), and it included a top bracket that is visually unappealing, poorly designed, and was not shown in the photos or described in the specifications.

I contacted the company immediately, provided photographic evidence, and submitted my return request twice. The first request was rejected with the claim that video documentation was required, which the customer service representative later confirmed was not necessary. The second request was rejected with the claim that the correct product was sent, even though the representative had admitted the product was incorrect and provided clear instructions for resubmitting the claim, which I followed exactly.

Additionally, my partner wrote a review of this purchase on the company’s Facebook page, which disappeared soon after and was presumably deleted by the company. I have read multiple reports from other customers of similar experiences, including removal of reviews and comments, as well as issues with receiving incorrect products and difficulty obtaining refunds.

Given the product discrepancies, rejected returns, and similar complaints from other customers, I would advise potential buyers to be cautious.

No updates on shipping. When I click the link to track it, it doesn’t track anything. It’s so frustrating.

2 months after placing the order, the package finally arrived. 2 of the floor lights have NO PLUGS!! I had to double check, and sure enough, the website says they have plugs-they aren’t hardwired. They are also missing bases! So now I have 2 floor lamps that can’t stand up or be plugged in. One of them might also be the wrong color temperature, but I can’t plug it in to find out. The 3rd floor lamp keeps shorting the bulbs, so I can’t use that light either!

I have messaged the company twice so far, and no response. Insanity.

The lights are beautiful when they work so it’s hard to give a proper review. I have other lights from Oulight that I love.

Frauds.
Lied about delivery dates and shipping for 6 weeks. Lousy cheap products. Ct insistent deceit.
Just frauds

order #5654, ordered 11/28/25 and still have not received the two lamps, seems a little excessive of a wait...

I got the Noa (type 4) lamp. The description says it’s made of steel and frosted glass, but it’s 100% made out of plastic. Not to mention the box came completely damaged so even if I could return it (which they won’t), I won’t be able to. Oh, and it took them 8 weeks, and only shipped when I complained. An expensive lesson to not trust these drop shipping companies. Buyer beware!

Still waiting my orders….
Ask me to do a review but I didn’t received anything yet and no message to tell me if it’s been sent!

I believe this company is a scam. I ordered 4 outdoor lights that stated were in stock. I received a FedEx tracking number within a few days of placing my order with an arrival date and my credit card was charged. It is now 3 weeks after the arrival date and the delivery never came. FedEx said they never received a pick up order. This company does not have a phone # and does not follow through and customer service is a joke. I have contacted my credit card company to dispute the charges.

I have been waiting weeks and still not received my order.

Customer service has been good, but the main issue is with the lights. The fixtures do not appear to be designed for standard US light boxes, and given the price of these fixtures, the fact that the bulbs cannot be replaced is extremely disappointing. I would strongly recommend either redesigning them for US compatibility or making the bulbs replaceable, as this would significantly improve the value for customers. I am returning the lights and must still pay for shipping as well as a 20% restocking fee, which feels unfair under these circumstances. Customers should be very, very careful before ordering, as these important limitations were not clearly explained on the website.

Avoid this company. They will not honor products shipped that are defective. Cost me $600+ and they will not take the defective product back or refund me.

This company means well and my large Aven light is awesome.

Communication is an issue but in the end they refunded me as promised.

I would buy again from them, just be patient. They do state it can take a month but mine was only a couple weeks.

I purchased 2 sconces for a new addition. When my electrician was ready to do all the electrical prework, he said the lights were missing items to install the fixtures. The return rules are too restrictive and I missed the 30 day window by 2 days. You only get a little money back by the time you pay for restocking fees and shipping back. $300 down the drain.

I have made an order and it says it is ready. It was due to arrive a week ago, and I still don't have tracking information. Customer service says it should be there, but I've had no follow up.

Paid $383 for a lamp. This was a scam. The quality would not even be something you'd see at the dollar store. The shade was a super flisy platic like a platic water bottle. I will report to BBB.

I purchased a pair of the large Aven Lights. One of the included bulbs did not work. Aven will not ship a replacement. They indicated that I should buy one and they will reimburse me for the cost. The problem is that these bulbs are not readily available (which is likely why they will not ship them. It is at least 4 to 5 weeks to get a replacement bulb from any online vendor (and Home Depot and Ace Hardware do not carry them. So after waiting 3 - 4 weeks for the lamps you will need to wait another 4 - 5 weeks for a bulb (if any of the delicate included bulbs do not work.)

Outlight would rather you send the entire lamp back vs sending you a replacement bulb.

I cannot send the lamp back as they will charge a 20% restocking fee and you pay for shipping (as I bought a pair of lamps to be displayed together.and they will charge the restock fee on the second lamp._

Additionally when I purchased the offer included a "Special Gift". Needless to say there was no special gift and when I inquired they said "oh we made a mistake and did not include your gift but we will send you a gift card for $25 off your next purchase. " Again disappointing at best - but likely false advertising. There is no special gift included - just a $25 off gift card if you follow-up about your gift

Lastly you cannot talk to a live rep - just an automated AI assistant and slow email correspondence.

I would never buy from this company again.

Outlight.us may not be an outright scam but it is definitely duplicitous at best. I did end up receiving my lamp after two months and only after contacting them. The quality of the lamp is nowhere near worth the price point. Also be aware they immediately delete negative reviews on their website in order to trick you into thinking everybody loves them. My review was deleted twice because it was less than 4 stars. Lo and behold I saw someone else post a 1 star review which appeared on their website reviews for about twenty minutes before it magically disappeared. I’m keeping the lamp only because I’d have to pay return shipping as well as the restocking fee.