Outlight Avis 

Simply a scam. Product quality is unbelievably bad while prices are hefty. Cheap Chinese stuff that wouldn't sell at Walmart or Target. Also, very shady return policy: 20% restocking fee and you pay your own shipping back. Also, no free gifts.

This company is a scam. They create shipping labels when you order the product then blame the shipping company for you not receiving your product. When I contact the shipping company, they inform me they have never received the package from the company. When I reached out for a refund, they tell me they cannot because the item shipped. 100% a scam. BUYER BEWARE

Purchased the Fira floor lamp from Outlight. After waiting weeks and receiving multiple tracking numbers the lamp finally arrived. Upon opening the box I was shocked. The shade, was a very flimsy plastic material and the hombre pattern that looks amazing on the website looks like spray paint spattered around the bottom. The base is not heavy and overall it's cheaply made and definitely not worth the $475 asking price. When making the quality complaint to the email provided, I was told that "I should be receiving my lamp soon." After multiple back and forth's and them not acknowledging my complaint, I did the return on the website only to find, that I have to pay for return shipping and they're charging me $95 for restocking fee. It's obvious this still covers the cost of the lamp and still probably gives them a healthy margin. Again this lamp should be priced at $29.95 at best. Also, the return address is someone's home. I can't find Outlight, LLC on any registry. This is a pretty website that's drop shipping everything from China. BUYER BEWARE!

I ordered (#2962) and paid for an Aven lamp on September 2. After a month, I attempted to find out the status of my order. Contacted email customer service and sadly discovered there is nearly zero customer support, a couple of vague and unhelpful email replies. This past week they informed me that the lamp was delivered, and provided tracking info. If there ever was a lamp, it was send to Tulsa, Oklahoma. I live in Los Angeles. I have no lamp, no reply for Outlight, no refund. I'm not ready to call it all a scam, but it certainly is a poorly run manufacturer/seller. If I don't get a reply in the next day or two, I'll be filing a fraud claim with my credit card company and the Better Business Bureau.

Either this company has severe operational problems or they are a total scam. I would not trust them. Even the website reviews and pics stink of being AI generated. I purchased a lamp and after 2-3 weeks, the website order (only accessible through a link not an actual account) gave a UPS fake link which states "label printed but item not received at UPS". I began emailing to ask for a sense of when it would be delivered. I have never receive a single response in 10-12 emails and website messages. It's now been well over a month and the item was supposedly prepared for UPS several weeks ago.

I ordered an Aven light in early August. It's now the end of October and I've gotten nothing but a couple of "The Dog Ate My Homework" replies from the company. Still no light. Still no refund. I'd give them a -5 rating if I could.

We received the lamp and it looks nothing like in the pictures. I have been emailing customer support for several days now, and I have received no response.

Based on reviews we thought we would have a good experience with this company. We ordered four outdoor lights. Product was very slow to arrive, almost a month. Two of the products arrived with damaged wiring. Customer service has been almost non-existent as we attempt to return the two damage lights in exchange for two new ones. We have sent multiple emails as well as FB messages. Sincerely hoping this will be resolved so we are able to update this review to reflect a more positive outcome.

Purchased two lights, ordered them and didn't select the right color. Emailed in the next day when I finally got a response was told it was too late they were already done. Then it shipped 3 days later to only arrive and be told I can do a return this will cost up to 50% the value of a light and can not get a address to send it to. Lack of response from customer service for over a week with multiple attempts.

BUYER WARNING to anyone considering purchasing from this company. I ordered two Aven lights from Outlight (one large, one small) over two months ago. Almost a month went by without any update after paying in full for my order. Finally after an email from me asking where my lights were, I was informed by a representative that they were being made and would be shipped shortly.
Two weeks later I received one (small) Aven light but not the large example. I've subsequently sent four emails over the past month asking for an update without any response. At this point, I'm out almost $500 for the large light and just filed a case/complaint with my credit card company and will also do the same with the Better business bureau. Totally unethical and poor treatment from the company.

Ordered an unique floor lamp Order #2834 (great in pics and instagram posts) in early September 2025. It's already mid October. Out of my 10+emails, 2 responses in early Sept before they ghosted me. Concerned that my $600 vanished in thin air.

I also ordered an Aven Large fixture in mid-August and was then told that they would not ship to me in Spain. They accepted the order, took my money, and three months later informed me that they would not be able to deliver, and would refund my credit card. I have not been able to get a response from Outlight on my refund for several weeks now.
I see there are numerous reviews expressing the same communication and response issues - they do seem to respond to these negative reviews.

I had previously left a 1 star review because I thought the company was a scam since it took over two months to receive the product with very minimal communication from the company about the delay. However, I just received my Aven lamp and it is very much so real and very pretty. I think the company is new and wasn’t set up for the amount of customers they were getting, but it seems that their communication has improved and lamps are finally being delivered! Besides the late delivery and poor communication, I’m very happy with the lamp. Only downside now is I did not receive the summer sale gift that was promised.

I ordered the Fira lamp from outlight.us. It took around 5 weeks to arrive. The product is real, but is flimsy and made of cheap material. The shade is made of plastic, not glass. The reviews and the images are all AI, and they make the lamp seem much more premium than it actually is.

The product is real. Looks fine once lit and if not being inspected from up close, but is really not worth the price tag at all. I'd pay no more than $50 for a lamp made of these materials.

Nice website and very good looking lamps. Good luck getting your order! Pretty sure they ship from China on a rowboat. No phone number to call and only one guy who works in customer service. Tracking says waiting for pickup in LA for 5 days. I am not optimistic that my lamp will ever arrive. These Chinese websites clearly have no inventory in the US.

Ordered lamp in July, got confirmation and then no update for weeks. Then they claimed they lost shipment and new production has started. No responses to my injuries. Then they sent me update that shipment has arrived and is ready for UPS final mile. Tracking number leads into nirvana. No updates.
Seems to be a scam, began working with credit card company. BEWARE, recommend to not engage with them commercially.

TOTAL SCAM FAKE WEBSITE.. ORDERED THE PRODUCT WAITED 8 weeks never received the light they kept telling me its in the Que for delivery. Never responded to multiple cancellation request. I had to have my credit card refund my money and dispute the charge. DO NOT BUY FROM this SITE IT IS A FAKE WEBSITE AND A SCAM. They will reply with fake reson for the delay. Please be aware I warned you… THIS IS A TOTAL SCAM!!!

Dr P

Stay away, it’s a scam. Ordered the Aven lamp 5 weeks ago and still haven’t received. No communication. Disputing credit card charge.

Horrible customer service. No installation instructions provided.

Ordered an Avern light 9 weeks ago and keep on getting the runaround as to where it is. First they claimed it was a supply chain issue, now they provided tracking from UPS, 10 days ago. UPS has not received the package.

This is shaping up to be a scam.