I ordered the the premium dentures they don't look nothing like the advertisement look like something you buy from the 99 cent store for halloween. I payed 39.00 for those no good teeth land not got... Voir plus
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The light is pretty cool but it came slightly torqued, and not only does that make the top at a slight angle, the slats are uneven. I sent an email to the support address listed on instructions includ... Voir plus
Packaging for international shipping was a big miss. My bag arrived damaged and two of the boxes (without padding) were also smashed. Contents seem to be ok, but will not be able to hook up and test f... Voir plus
Based on reviews we thought we would have a good experience with this company. We ordered four outdoor lights. Product was very slow to arrive, almost a month. Two of the products arrived with damage... Voir plus
1,7
Mauvais
108 avis
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I have been emailing and no response
I have been emailing and no response. My order seems to be in an abyss somewhere and cannot track. There is no phone no to call. I can't imagine if there is a problem what their easy return policy will look like.
24 septembre 2025
Avis spontané
Réponse de Outlight
Donna, we are sorry for the lack of response and unclear tracking. A fulfillment-partner transition paused handoffs and disrupted tracking visibility; a support-inbox issue delayed emails; both are resolved.
Please email info@outlight.us with your order number and we will provide an immediate resolution—expedited shipment or full refund. Returns are prepaid if needed. We apologize for the inconvenience and thank you for your patience.
So far, so good...
So far, so good. After several attempts, I did finally receive a response from Outlight. They estimate from 4 to 6 weeks for delivery of their "Aven" lamp. Obviously, the product is made in China, and I expect that most of the long delivery time is down to customs and supply chain issues. So we'll see—but they did respond to email.
19 septembre 2025
Avis spontané
Réponse de Outlight
Adam, thank you for your patience. We are stabilizing after a fulfillment-system change that paused pickups and slowed responses; operations have resumed.
If you email info@outlight.us with your order number, we will monitor your shipment and provide proactive updates as it moves through the carrier. We appreciate your understanding and apologize again for the delay.
Zero customer service
Zero customer service. Not poor or bad, but completely non-existent.
I ordered an Aven floor lamp, my card was charged. A month later, no light and no communication. I sent 3 emails to the customer service email on their website (I’m not allowed by Trust Pilot to post it here) and received zero responses.
Yes I’ve checked my Junk folder.
I will be disputing the charge on my card. Don’t do business with these people. They will just waste your time.
*UPDATE October 13, 2025*
I still have no lamp and the only way Outlight has communicated to me is through their response to my review that they just posted to Trustpilot.
They haven’t attempted to contact me to resolve the TWO MONTH issue, but as you can see here they want me to reach out to them. How about they reach out to me and all of their customers that they haven’t delivered to in over two months?
Totally fake customer service!
No lamp.
Oh, and they asked Trustpilot to review my post here as “Defamatory”! Pretty nervy for a company to go to such lengths to silence a customer with a complaint while doing nothing to actually fix the problem that has now been going on for OVER TWO MONTHS!
8 septembre 2025
Avis spontané
Réponse de Outlight
Kelly, we are sorry for the lack of response and the delay. A fulfillment-partner migration paused carrier pickups and disrupted tracking, and a support-inbox incident delayed replies; both are now resolved.
Please email info@outlight.us with your order number and a brief summary; we will resolve within 24 hours with either expedited shipment or a full refund. We apologize for the inconvenience and appreciate your patience.
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