Ordered my Oxygen Concentrator, expecting to receive it in approximately two weeks. Received it within six days. Love how quiet it runs!! So happy with this product!
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Lisez les avis des autres
I got my order in a timely fashion. Product seems to be of decent quality. I use the 101w model it works well to cope with breathing in the early mornings a few times a week. I keep it under my bed a... Voir plus
Company never responds. I tried calling,chat and email with no response. It’s been almost a week. They state shipping 3-5 days and still has not shipped. Very disappointing.
The quality of the goods manufactured and sold by TTLIFE are very good and I am happy to own my home O2 compressor. I was less impressed by some of the assumptions made by their sales representative... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
TTLIFE from American Medical Sales has over 15 years of oxygen therapy experience and we offer the highest quality brands of Portable Oxygen Concentrators, Home Oxygen Concentrators.
Coordonnées de contact
4,1
Bien
257 avis
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A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Good product
Good product, reasonable price, easy to use online ordering, quick delivery and great sales service.
23 avril 2024
Avis spontané
The never sent the machine to me
I sent an oxygen concentrator for repair and was informed that the machine could not be repaired even if I paid for the service. When I requested them to return the machine to me, they neither responded nor sent the machine back to me.
25 mars 2024
Avis spontané
Réponse de TTLIFE
We apologize for the inconvenience caused. We're committed to resolving this issue and assisting you promptly. Regarding the delay in response, we experienced a high volume of inquiries, leading to delays. We're improving our communication process. Please provide your contact information, and we'll prioritize your case. Thank you for your understanding.
Worst company to deal with
Worst company to deal with. Don't waste your time or money. Customer Service is horrible to deal with and has unreasonable fine print that they hide behind.
27 mai 2024
Avis spontané
Réponse de TTLIFE
We apologize for any inconvenience caused. Please allow us to explain. We have arranged for a return and are here to assist you in resolving the issue. Please understand this situation. Thank you.
This company is not even worth 1 Star
This company is not even worth 1 Star, their product does not generate anything remotely close to generating what they advertise. If you are disabled as I am and your looking for oxygen assistance stay away from this company. You will be greatly disappointed. Worse yet when you send $500 or more anticipating a unit that will help you travel. You will have spent your money as a waste of time and great disappointment. I will follow up with the results of a legal action that I will be filing next week.
Regards
Mike Hall
20 avril 2024
Avis spontané
Réponse de TTLIFE
We apologize for the disappointment you experienced. Your feedback is important to us. Could you please provide more details about the issues you faced? We're here to assist you and address your concerns promptly.
Portable and Home Oxygen Concentrators
I've purchased both a portable Varon NT-02 unit as well as the NT-04 2 in 1 7 liter home machine. Both are high quality products that I feel confident using for my supplemental oxygen needs. Ease of use and comprehensive instruction manuals are a definite plus for both machines. Any questions that I had were promptly answered by friendly customer service personnel. If you are looking for a low price, high quality solution to your supplemental oxygen needs, you can't go wrong.
15 mai 2024
Avis spontané
Réponse de TTLIFE
Thank you so much for choosing our NT-02 and NT-04 machine! We're delighted to hear that you're satisfied with the quality and ease of use of both products. Our team is always here to assist you with any questions or concerns you may have. Feel free to reach out to us anytime. Your satisfaction is our top priority!
No working phone number
No working phone number. I paid for a machine and it is lost in the mail TTLIFE has done NOTHING to resolve the problem. They refused to return my money or ship another machine. TTLIFE blames the shipper yet they will not give me the name or phone number for them. RUN don't walk away from this company.
19 avril 2024
Avis spontané
Réponse de TTLIFE
We are truly sorry to hear about the inconvenience you've experienced with your order. We understand your frustration and disappointment. To better assist you, could you please provide your order number so we can look into the matter promptly? We are committed to resolving your issue, whether it means tracking down the package, reshipping, or issuing a refund if necessary. Please contact our customer support team at your earliest convenience. We are here to help and look forward to resolving this for you soon.
I love the flexibility my lightweight…
I love the flexibility my lightweight concentrator gives me compared to trying to carry a heavy tank of oxygen on my back. Plus, the price was the best I found on the internet. Thanks for being there for me!
15 avril 2024
Avis spontané
Customer service is non-existent
Customer service is non-existent. Phone calls are not answered and it takes days to receive an email back. I need to return this machine and they offered me $60 to keep it and sell it to someone else..then when I refused they offered me $85.00
Shipping it back cost more than $200 then they said they would charge me $109.00 restocking fee. Don't purchase from this company. I will be filing a dispute with my card company
8 mars 2024
Avis spontané
Réponse de TTLIFE
We apologize for any inconvenience you've experienced. We understand your frustration and want to assure you that we take customer feedback seriously. It's great to hear that we were able to reach a resolution through our email correspondence. We appreciate your cooperation in resolving the issue, and we're glad you received a $85 refund along with a new machine free of quality issues. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help. Thank you for your understanding.
Great concedntrator - so lightweight and easy to take anywhere with you.
I needed a concentrator that I could take with me on walks plus my automobile traveling. Lightweight and easy to handle. This NT-05 I purchased fit my budget, as for what I paid, I feel it has a lot to offer. Quiet, easy to use, affordable. I love it.
8 février 2024
Avis spontané
Complaints based on inaccessible…
Complaints based on inaccessible customer care. Do not yet know the quality of the item. Non-functioning customer service telephone line. Largely automated customer service email replies. Makes customer pay for shipping of returns. They do not take back accessories and supplies. Only the machines.
1 mars 2024
Avis spontané
Réponse de TTLIFE
We're sorry to hear about your experience. Our team is here to help resolve any issues you may have encountered. Please check your inbox for an email from us at customerservice@oxygeneratorsale.com. We value your feedback and are committed to improving our service.
Very good company
Very good company. I highly recommend the Varon machine. Quiet and I only have to use setting 3 to get my oxy level up
Don't worry about negative reviews as they are inspired by competitors.
DB LAWS MILFORD
29 janvier 2024
Avis spontané
Réponse de TTLIFE
Dear DB LAWS MILFORD,
Thank you so much for your glowing review and strong recommendation of our Varon machine! We're thrilled to hear about your positive experience and are grateful for your support. Your trust in us is truly valued.
Warm regards,
TTLIFE Team
Price,quality
Price,quality, and customer service made this one of the best purchases I've ever made, and I am 92. My needs may be a little unique in that I have congestive heart failure but normal ecgs and echocardiograms.
They put me on oxygen. Living in a flood zone in an elevated house meant needing help getting up and down stairs . I was looking for a portable rechargeable oxygen generator to give me more freedom. No help needed. After careful investigation I found the NT 05.
From the moment I opened the box and saw how carefully it was packed I realized I was getting a quality
product. The instructions were clear and it was easy to
get it ready for testing to see if it met my needs. NO problems. It now gives me the ability to come and go as I please. The battery easily lasts two hours so I don't have to worry about it shutting off (4 hrs with the back up battery). I looked at a lot of generators, most cost hundreds if not thousands more and did not have the same features. The customer service was great, the same quality as the product they sell.
18 janvier 2024
Avis spontané
Réponse de TTLIFE
Dear Valued Customer,
We're incredibly grateful for your wonderful feedback on our NT 05. Knowing that our product has significantly contributed to your independence and mobility at 92, especially with your unique needs due to congestive heart failure, is truly heartwarming for us at TTLIFE.
Your recognition of the quality, ease of use, and reliability of our portable oxygen generator, along with our customer service, is highly appreciated. We're thrilled that it has given you the freedom you deserve and that it fits seamlessly into your life.
Thank you for choosing us and for sharing your experience. Your satisfaction and well-being are our top priorities.
Warm regards,
TTLIFE Team
Dealing with COPD had me stuck at home
Dealing with COPD had me stuck at home, feeling pretty low.
Then I found TTLIFE’s oxygen concentrator – it changes my life! It's lightweight, quiet, and doesn’t break the bank. Now I’m back to enjoying walks and shopping without worrying about oxygen. Big thumbs to TTLIFE's customer service – you guys great!
18 octobre 2023
Avis spontané
TtLife and their policies
TtLife dealt with me over an Oxygen Concentrator I purchased. After I received the device i talked with my Pulmonologist. He decided the concentrator was not what I needed. I emailed with TTLife and they were wonderful. Offered me an even trade for another device.
I decided to go a different route and ordered what I needed.
TTLife agreed to let me return my device and to refund my money.
I returned the device and I received my refund within 3 days.
I highly recommend TTLife for your purchases.
Neysa McFarland
1 janvier 2024
Avis spontané
I'm at loss on how to change the filter…
I'm at loss on how to change the filter cotton in my NT-02, but after contact their customer service team, they promptly sent me a how-to video. They were both friendly and professional
12 décembre 2023
Poor customer service
Although the machine has arrived, and seems to be in good working order, their customer service is an absolute nightmare. Avoid this place like the plague. They are slow to answer their emails and don’t answer the phone because they don’t speak English.
I wish I could come here and read the reviews first.
Edit: the machine has stopped working and they will do nothing about it.
10 mai 2023
Avis spontané
Réponse de TTLIFE
Dear Kevin,
We sincerely apologize for the negative experience you had with our customer service. We understand your frustration and disappointment, and we deeply regret any inconvenience caused during the process.
Since your review, we have taken your feedback seriously and have implemented necessary measures to address the issues you raised. Our customer service team has undergone extensive training to enhance their communication skills and response time.
Regarding the issue with your machine, we are extremely sorry to hear that it has stopped working and that you did not receive the necessary support from us. Please accept our apologies for the inconvenience caused. We would like to make things right for you.
We kindly request that you reach out to us directly with your order details and any relevant information regarding the machine's malfunction. Our team will prioritize your case and work diligently to find a solution that meets your satisfaction.
At TTLife we always strive to provide excellent products and outstanding customer service, and we genuinely appreciate your feedback as it helps us identify areas for improvement.
Once again, we deeply apologize for any inconvenience caused, and we hope to rectify the situation promptly. Thank you for bringing your concerns to our attention, and we look forward to resolving this matter for you.
Best regards,
TTLife
Horrible customer service and dishonest
They are just a bunch of scam artists. We wanted to return an unopened oxygen concentrator and they made the return process so difficult with constant back and forth emails and then demanded that unless the device reached them within 2 days of their final email they would not honor the refund. This company should be shut down.
24 avril 2023
Avis spontané
Réponse de TTLIFE
Dear Mohammad,
We are sorry to hear that you had a negative experience with our customer service team when attempting to return your unopened oxygen concentrator. We apologize for any inconvenience caused, and we would like to address your concerns to ensure that this does not happen again.
Our team has undergone extensive training to provide our customers with excellent service, and we are sorry to hear that we fell short in your case. We understand that the return process can be frustrating, and we apologize for any frustration you experienced as a result of our communication.
Regarding the time limit for returns, we understand that our 2-day policy may have been challenging, and we acknowledge that it may have been unreasonable under the circumstances. We will look into adjusting our policies to provide a more reasonable window for returns in the future.
We take all customer complaints seriously and would like to try to make it right. Please reach out to us directly with your order details, and we will do our best to address your concerns and find a suitable solution for you. We would be happy to work with you to resolve this matter.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused. We will continue to strive for excellence in our customer service and improve our processes to ensure we meet our customers' expectations.
Best regards,
TTLife
Wish I had stopped here before buying
Wish I had stopped here before buying. The machine sent does not produce a flow rate of 1 liter of o2, much less the 7 claimed. It's so low I can't get a oxygen concentration from my meter. Since I firts wrote them they keep claiming the video I sent them shows it's working, when it shows it not. Getting a refund is looking bad.
Updating, they have just agreed to let me ship it back - TO CHINA!
"Drop off your product at the nearest UPS or FedEx station and mail your product to the following address. Please do not send the cash on delivery package, which will result in our warehouse not being able to sign the package. Recipient Name： Gefeifei Address: 3rd Floor, No. 2 changfang, SujiaAihua, No. 1511, JingangDaDao, Fucun Zhen, JinyiXinQu. City: JinHua city State: ZheJiang province Zip Code: 322100 China Phone: +86 13758993571 3"
14 avril 2023
Avis spontané
Réponse de TTLIFE
Dear James,
We are sincerely sorry to hear about the issues you encountered with the machine you purchased from us. We apologize for any inconvenience caused and understand your frustration with the situation.
We deeply regret that the machine did not meet your expectations and did not produce the flow rate as advertised. Our intention is always to provide high-quality products that function as described, and we apologize for falling short in this instance.
Regarding the video you sent us, we apologize if there was any miscommunication or misunderstanding during our correspondence. We are committed to resolving this issue to your satisfaction. We would appreciate it if you could provide us with any additional details or evidence that would help us better understand the problem and find a solution.
We are sorry that this machine does not meet your needs, we conduct strict testing and inspection on the products. Now we have launched an upgraded version of the home oxygen concentrator. If you are interested, you can click this link (https://tinyurl.com/tbvbmzrc) and we are willing to communicate with you and obtain the upgraded version of the machine.
Once again, we apologize for any inconvenience caused, and we are determined to make things right for you. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We remain committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases.
Please reach out to us directly with your order details so that we may assist you further. Thank you for your patience and understanding.
Best regards,
TTLife
Real scam
I exchanged 50 plus emails to customer support. No success to have matters worked out. They keep trying to shift the responsibility to the client. Now, I doubt the equipment works. It is an absurd that a company like this is still there, playing with the health of people.
25 décembre 2022
Avis spontané
Réponse de TTLIFE
Dear Marco,
We sincerely apologize for the negative experience you had with our customer service. We understand your frustration and disappointment, and we deeply regret any inconvenience caused during the exchange of emails.
We apologize if our customer support team did not meet your expectations in resolving the issues you encountered. Our aim is always to provide excellent service and ensure customer satisfaction, and we acknowledge that we did not deliver on this front in your case.
Regarding the shifting of responsibility, we apologize if it seemed that way. Our intention is to work collaboratively with our customers to find the best possible resolution. We understand that clear communication and taking responsibility for our products is crucial, and we are committed to addressing this issue in our customer support training moving forward.
We understand your concern about the functionality of the equipment and how it may impact your health. Rest assured, we take such matters very seriously and would like to resolve this for you promptly. Here is our upgraded version portable oxygen concentrator that you may interested link:https://tinyurl.com/3udkw8ub. Please provide us with any additional details or evidence that would help us understand the situation better, and we will do our utmost to find a suitable solution.
Once again, we apologize for any inconvenience caused. We value your feedback and appreciate you taking the time to bring this matter to our attention. It is through feedback like yours that we can make improvements and ensure that all our customers have a positive experience.
Please contact us directly with your order details so that we can assist you further and work towards resolving this matter to your satisfaction. Thank you for your patience and understanding.
Best regards,
TTLife
DO NOT BUY FROM THEM
I am under the impression this company is a scam. I placed an order 4 days ago and have not received any information when the oxygen concentrator will be shipped. No way to track the request. I sent them email asking these questions and NO response. They Do Not answer the phone.
22 janvier 2023
Avis spontané
Réponse de TTLIFE
Dear LV,
We sincerely apologize for the negative experience you had with our company. We understand that you felt frustrated and left in the dark, and we take full responsibility for not living up to your expectations.
We acknowledge that communication is key, and we apologize for the delay in responding to your emails. Our customer service team has been experiencing an unusually high volume of inquiries recently, and this has caused some delays in responses.
Regarding your order, we are sorry that you have not yet received any information on when your oxygen concentrator will be shipped, and we understand that this has caused you concern. We want to assure you that we are not a scam company, and we are committed to delivering high-quality products to our customers.
To make things right, we would like to offer you a discount on our upgraded oxygen concentrator products, which have a faster shipping time and more features than our previous model. We are confident that you will find these products to be of excellent quality and be satisfied with your purchase.
Please accept our sincere apologies and the offer of a discount on our upgraded oxygen concentrator products. We value your feedback and will use it to improve our communication and customer service moving forward.
Thank you for bringing this matter to our attention. Please visit the following link to browse our new and improved products: https://tinyurl.com/3udkw8ub. If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
TTLife
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