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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered my Oxygen Concentrator, expecting to receive it in approximately two weeks. Received it within six days. Love how quiet it runs!! So happy with this product!

Noté 5 sur 5 étoiles

I got my order in a timely fashion. Product seems to be of decent quality. I use the 101w model it works well to cope with breathing in the early mornings a few times a week. I keep it under my bed a... Voir plus

Noté 1 sur 5 étoiles

Company never responds. I tried calling,chat and email with no response. It’s been almost a week. They state shipping 3-5 days and still has not shipped. Very disappointing.

Noté 4 sur 5 étoiles

The quality of the goods manufactured and sold by TTLIFE are very good and I am happy to own my home O2 compressor. I was less impressed by some of the assumptions made by their sales representative... Voir plus

À propos de l'entreprise

  1. Fournisseur d'équipement à oxygène

Écrit par l'entreprise

TTLIFE from American Medical Sales has over 15 years of oxygen therapy experience and we offer the highest quality brands of Portable Oxygen Concentrators, Home Oxygen Concentrators.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

257 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 72 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,1

Tous les avis

(257)

155 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Worst Customer Service Ever!

I purchased a portable concentrator from this company for my older brother that has COPD. By the time it arrived, I no longer needed it. I have tried numerous times to get the shipping address to send it back. I followed their instructions and emailed them the next day. I received a reply but no address to return the item. I again explained the situation, as it is still in the original packaging, and received another email offering a discount to keep it. Now, for the third time I sent another email requesting an address and no response within the 12 hours they state on their website. I’ve tried calling the two numbers listed in their website and no one answers. I would recommend no one ever use this company.
EDIT... I am now being asked by the company to take down my review and I still have not received a shipping address to return the item. So, far my opinion is only getting worse.

23 septembre 2024
Avis spontané
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Réponse de TTLIFE

Dear Roger,

We sincerely apologize for the inconvenience you’ve experienced. Your feedback is important to us, and we are sorry that our communication fell short.

Our customer service team has addressed your issue and provided you with the return address for your portable concentrator. Please check your email for this information, as it may help expedite the return process. We understand how frustrating this situation can be, and we truly appreciate your patience.

Once again, we apologize for your unsatisfactory experience. We are confident that this matter will be resolved quickly. If you have any further questions or need assistance, please feel free to reach out.

Thank you for giving us the opportunity to make this right.

Best regards,
TTLife Team

Noté 5 sur 5 étoiles

Convenient on the go oxygen!

The TTLife oygen concentrator has allowed me to get out more and be be more independent. It has a great shoulder strap and is light weight enough to carry.

23 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

My 101W Home model.

I bought the 101W Home model for night time use only and so far so good with it. It has helped me with my oxygen stats at night and I have been sleeping better. They shipped it out a couple days after I ordered it and normal time getting to me. The noise from it is normal and the only thing that is loud is the bubbling water in the water tank. So far I like it!

10 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

update on my review from May 27

update on my review from May 27, 2024. When the company contacted me on the return (as they said they did) it was a ridiculous double talking offer where they were actually trying to bribe me to remove my previous review. I didn't believe that I could trust that they would live up to their return offer after I went and removed the review because of the difficulty and extensive runaround they had previously given me. Because of experience I received and (what I believe to be) a dishonest practice to get negative reviews removed I would never recommend this company to anyone. Upon further trie to use the products received from this company they have proved to be completely useless and a waste of money.

22 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I've been a loyal supporter of TTLife

I've been a loyal supporter of TTLife! They offer affordable prices, reliable oxygen concentrators, and professional customer service. They've a lifesaver for patients like me with lung disease who can't afford expensive oxygen machines.

2 août 2024
Noté 5 sur 5 étoiles

I've been a TTlife subscriber for over…

I've been a TTlife subscriber for over 3 years and have bought the 105 and NT-3 models. I also recently bought the new V1-1 for road trips during their promotion. They included breathing exercise gifts and a gift card, which helped me save money on accessories.

30 juillet 2024
Noté 5 sur 5 étoiles

I saw a video on Facebook and…

I saw a video on Facebook and immediately ordered the NT-02 + NT-04 oxygen concentrator bundle from the TTLife website. The total cost was under $1,000 for both concentrators, and now I can breathe easy 24/7. They're working perfectly so far.

27 juillet 2024
Noté 5 sur 5 étoiles

I have pulmonary fibrosis and need…

I have pulmonary fibrosis and need oxygen 24/7. Traditional oxygen tanks left me housebound, with my family constantly burdened by lugging around heavy tanks. Customer service was great, they understood my needs and suggested the NT-01 with a good discount that fit my budget.

23 juillet 2024
Noté 5 sur 5 étoiles

I bought the NT-04 and CPAP from TTLife…

I bought the NT-04 and CPAP from TTLife three weeks ago and I love them! The CPAP really helps my sleep apnea, it's so much easier to breathe at night. And the NT-04 makes sure I get enough oxygen. My blood oxygen is always at 95%. I can finally sleep well again.

3 juillet 2024
Noté 4 sur 5 étoiles

I was looking for a light and…

I was looking for a light and easy-to-carry machine, so I saw the NT-05 on Facebook and got it. The battery wasn't quite enough for me outdoors, after helpful guidance from customer service, I invested $80 in a larger battery which, combined with the machine itself, provides up to 6 hours of freedom outdoors. It was a worthwhile investment for me.

4 juillet 2024
Noté 5 sur 5 étoiles

My NT-04 from TTLife came right on…

My NT-04 from TTLife came right on time, just before my camping trip! Everything was exactly as advertised—it really does what it's supposed to do. I love how convenient it is. I can use it on a schedule or even 23/7, which works great for me.

29 juin 2024
Noté 1 sur 5 étoiles

Varon VT-1 bundle not shipped, VT-1 has no continuous mode, and in response to the reviews, TTLIFE is willing to refund in exchange for deleting Trustpilot reviews

In reply to my earlier reviews, TTLIFE stated that “Our customer service team has contacted you and provided a solution to address your concerns. Could you please check your email and respond to us...” The email I received from the “customer service team” states verbatim and in its entirety:’

“Hi,
We are willing to refund the money for the order to you.
Could you please delete the bad reviews in the TTLife Trustpilot and Varon Trustpilot ? thank you very much .”

In short, TTLIFE is willing to refund the money in exchange for deleting “the bad reviews”.

Unfortunately, TTLIFE did not actually refund the money yet and did not yet disclose its business address.

3 juillet 2024
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Réponse de TTLIFE

Dear Valued Customer,

We are addressing the concerns you raised and clarifying our handling process:

Order Shipping and Communication: Your order was split into multiple shipments per our standard procedure, which we promptly communicated via email. Unfortunately, we did not receive a response from you. Days later, upon receiving the machines, you expressed disagreement regarding the split shipment.

Quality Issue: You may have some misunderstandings regarding the product's functionality, but we assure you it aligns with our advertising. Nevertheless, based on your dissatisfaction, we are still willing to accept a return. However, we regret to inform you that you have declined to proceed with the return process.

Return and Refund Process: Despite our efforts to resolve the issue promptly, we regret to inform you that you have chosen not to cooperate with the return process. Additionally, you declined to refuse delivery for the two remaining packages in transit.

You refuse to cooperate with the process or communicate with us in emails, but continue to make groundless accusations and questions about us on the platform, which we think is of no help in solving your problem. Therefore, we hope that you can delete these reviews and are always willing to refund you for returns.

We appreciate your feedback and are committed to resolving this issue constructively. Please cooperate with us to find a satisfactory resolution rather than resorting to negative reviews. Feel free to email us directly to discuss this matter further or address any additional concerns.

Thank you for your understanding.
TTLife Team

Noté 5 sur 5 étoiles

The TTLife Oxygen Concentrator is an…

The TTLife Oxygen Concentrator is an excellent portable solution for individuals needing oxygen therapy. Its compact design and adjustable flow rates make it convenient for users on the go. I appreciate its contribution to improving patients’ quality of life!

4 juin 2024
Avis spontané
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Réponse de TTLIFE

Dear Francis,

Thank you so much for your glowing five-star review! We are thrilled to hear that you find the TTLife Oxygen Concentrator to be an excellent portable solution for oxygen therapy. Its compact design and adjustable flow rates indeed make it convenient for users who need mobility. We sincerely appreciate your feedback and are delighted to contribute to improving patients' quality of life with our products.

Best regards,
TTLife Team

Noté 4 sur 5 étoiles

Overall pleased with purchases

Made 2 orders, first order received quickly and unit works fine. Second order was for additional batteries and car power adapter. One of the batteries I ordered was not in the shipment so I contacted customer service. They promptly shipped the battery that was missing from my order without hassle. All orders were shipped from the US and were received within a weeks' time. We have had the oxygen concentrator unit now for a few months and have had no issues with it. Thank you TTLife!

1 mai 2024
Avis spontané
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Réponse de TTLIFE

Thank you so much for your feedback, Lady! We're glad to hear that your first order arrived quickly and the unit works well. We apologize for the missing battery in your second order but are pleased that our customer service promptly resolved the issue for you. It's great to know that all your orders were shipped promptly and that you've had no issues with the oxygen concentrator unit. We truly appreciate your support and trust in TTLife!

Noté 5 sur 5 étoiles

As a beginner with oxygen devices

As a beginner with oxygen devices, I was totally new here. After browsing the TTLIFE website, I found it to be highly professional. The detailed product features, certifications, blogs, and extensive FAQs, videos provided me with a thorough understanding of the products, site and policies. Thank you.

2 juin 2024
Avis spontané
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Réponse de TTLIFE

Thank you for your kind words! We're thrilled to hear that you found our website helpful and professional. If you have any further questions, please feel free to contact us. Thank you so much.

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