Pattinson Estate Agents Avis 

Pattinsons sold my house quickly and kept me in the loop every stage of the way, I also was using another two major named estate agents (purple bricks & yourmove).
Pattinsons absolutely came on top by long shot, the communication was excellent.
Thanks to the Houghton le spring branch, especially Adrian L.

I was a first time buyer and they trapped me dus to my lack of experience in buying property. Lie after lie. They made me pay seller's solicitor fee of £3500 which was written at the bottome of the special conditions in very small words. Told me the property will be in a vacant possession but it wasn't as this was another trap just to make me bid on the property. And they are so many things I can't be asked to write as I am so annoyed and frustrated with their service.

Adrian Lindsey was the agent acting on my behalf and I can only say he went above and beyond to help. He constantly kept me updated on every aspect of the sale. He was very professional and knowledgeable and has outstanding people skills an absolute asset to Pattersons. Thank you Adrian for taking the stress out of a very stressful time.

We were frustrated and disappointed in our tenant find dealings this time as we have been customers of Pattinson's for several years and this has been our worst experience. Progress from prospective tenants viewing the property to actually taking up the tenancy was slow, we were constantly chasing the local office for answers. We also received two incorrect communications from the central office saying the tenancy had started when it obviously hadn't. The individual agents involved were all pleasant and helpful but perhaps more communication between them, the central office and us could have made the experience more positive.

Janine was absolutely outstanding in helping us sell my father’s property through auction. From start to finish, she guided us with professionalism, care, and genuine dedication. She kept me informed at every stage of the process, ensuring I always knew exactly what was happening and what to expect.

Her expertise and attentive approach made what could have been a stressful experience incredibly smooth and reassuring. We truly felt supported throughout.

Thank you, Janine and the whole Pattinsons team, for your excellent service, we couldn’t have asked for a better professional to handle this important sale. Highly recommended!

Cannot fault the service that I received from Pattinson Estate Agent, who I highly recommend. They kept me informed every stage of the sale and were always polite and professional. My thanks in particular to Kelly and Emily.

I had an excellent experience working with Tony Harbison. He was extremely professional from start to finish and communicated clearly, promptly, and consistently throughout the entire process. Tony knows the auction process inside and out, and his guidance made everything feel smooth and stress-free. Thanks to his expertise and attention to detail, the purchase went through without any issues. I’m very grateful for his support and would highly recommend him to anyone looking for a reliable and knowledgeable professional. Thanks Tony!

Just wanted to say a massive thank you for all your help,Stephanie. Please pass on our thanks to Elouise who also took and assisted with a few if out numerous calls. We are over the moon that we have been accepted for the above property.

It's been a rollercoaster ride but just wanted to convey our sincere gratitude for your help (and patience) in assisting us throughout
(Referencing Team)

The team at Pattinsons were absolutely brilliant. Although we had a few hold ups with completion they kept me informed every step of the way with what was going on. I couldn't fault them one bit. Would highly recommend them.

Overall happy with the whole experience

Communication was great however timing could've been better as it was a little longer than expected

But overall happy days

I think the team Lauren and Co in the South Shields office are up front and dd what the job requires in a froliendly and efficient way. The bit I found unhelpful was that the link between the office and the rental operatives wasn't cohesive and led to a sense that getting your flat ready for rental wasn't a supportive process. Yhat said I have a tenant Cound bt Pattinson.

Fantastic Estate Agents, would highly recommend Jason & his team.
⭐ ⭐️⭐️⭐️⭐️

Absolutely avoid this company at all costs.

At the start of the year, I lost both of my parents, they left me their house which I decided to sell, I should have listened to people when they said avoid Pattinsons but with them being local, I decided to go with them -BIG MISTAKE!!

Initially the valuer James came out and valued the property, he over valued the property by over £35000 - he convinced us to go via auction for a quicker sale, and this really wasn’t the case. We asked the question if after the first round we are not happy can we go to a regular sale -Yes, he said, no problem. We found this out to be a total lie!

We were then stuck in the battle of auction after auction due to the contract we were in, every time we get a phone call telling us to reduce the price of the auction, never was a thought of we will get you as much as we can but how low are you prepared to go was the question. They played on my vulnerability of losing my parents and convinced me to lower my reserve, the following day I wasn’t happy and wanted to put it back up and they wanted to charge me £1000 for the privilege. WTF!!

It all came to a head when the property finally sold, I had to lower the price by over £35000 to what they had valued. Then they asked if I would be happy to go with a mortgage buyer and quoted 56 days to complete. More lies followed as they didn’t inform either solicitor until 1 month after sale which means of course it didn’t complete on time.

I have since requested 50% of my fees returned as compensation and today Iain a manager from Newcastle called me today. What a rude person, he spoke over me, claimed the contact was sent to the solicitor on time when I have proof it wasn’t. He constantly tried to talk over the top of me, and I had to stop him then he tried to raise his voice at me as well where I ended the phone call.

I can honestly say this estate agents cares about one thing and one thing only -money. They don’t have the customers best interests at heart, and the customer service is absolutely zero. please avoid.

We recently sold a long-held family home on St Rollox Street through Pattinson Estate Agents, Jarrow, and the experience was excellent.
Jason was very professional, proactive, and kept the sale moving throughout the process.
Their clear communication, patience, and local knowledge made the whole process smooth from listing to completion.
Highly recommended for anyone selling in the area.

I had a very disappointing experience with Auction. After my original sale fell through, my agent recommended using their service. They initially asked me to list my property at 20% below market value, which I reluctantly agreed to. After the first month, they asked me to reduce the price by another £30k, assuring me it would sell the same day. Desperate to sell, I agreed — but the property still didn’t sell.

The following month, they continued to push for further reductions. When I finally said I didn’t want to lower the price any more and wanted to stick to the originally agreed price, they told me I would have to pay £1,200 just to change it. I also noticed that very few of their listed properties actually seemed to sell.

Overall, the process caused me a great deal of stress. In my personal experience, it felt as though they pressured me into repeatedly lowering the price, and I did not feel it was in my best interest. Based on what I went through, I would not recommend selling with them.

I let my property through Pattinson and they have always received excellent service from them. Any issues are quickly attended to.

As first-time buyers, we had a good experience overall. The team was helpful and professional, supporting us throughout the process and helping us get set up with a lawyer. They kept us informed and made sure things moved forward smoothly. Buying a property for the first time can be quite daunting, but they made it easier to navigate and were always available when we needed updates or guidance.

We have had a brilliant experience. Beth couldn’t have been more helpful, any concern or question I had, has been answered straight away. Thank you for treating us so well.

Great service and helped us through the full process. Thanks again to the full team.