Peppercorn Avis 

Buying car insurance from peppercorn on line took ages hence 4 stars, but it was all very straightforward and well explained and overall was easy to do.

Easy to use chatbot system, simply laid out and wokrs through the questions, can easily revert back using the chat box if you want to change somethiing

Great service the automated system is very good and quick and helpful

Really easy customer journey. I came to Peppercorn after Aviva offered the lowest price but wouldnt provide cover until I spoke to their policy team - after 2hrs of hold, never again. Peppercorn show how it should be done

Trying to find out what my car insurance renewal price is. You cannot phone anyone, just stuck in an online queue.
lucky it's only the renewal, not something more serious.

Online process very smooth to use, with policy details explained clearly during application.

easy to set up with clear instructions and plenty of choice. competitive price, very happy

i found peppercorn very easy to use and staff helpfull.
quote very reasonable and would def recommend them to my family and friends.

Very good service, friendly website.

Haven’t had to use the insurance but it was very easy to set up without any faff

Easy to set up and over £100 cheaper than my renewal quote at esure. Time will tell whether they're a good company. Hopefully I'll never know.

Highly recommend peppercorn. Great customer service and it was quick and easy to use the online service

If I could give Peppercorn a minus zero rating I would. God forbid if you are in an accident and waiting for clarification of your claim. I was involved in an accident on the 13th October, and my car is still sitting outside my house damaged. I am still none the wise as to what is happening with my claim. Peppercorn outsource their claims to the Davies Group. They are an absolute shambles outfit of a claims company. Check out their reviews online, they speak volumes. I have called the Davies Group approximately 20 times since my accident to get an update, as they never respond to emails or even send any to update you. Please avoid Peppercorn at all costs. I would NEVER insure another vehicle with them again. Appalling service from them and the Davies Group.

Easy communication.

Was after renewal information but bit too early for that however the responses were quite intelligent

Used Peppercorn for my car insurance renewal. Very fast, efficient, informative and competitive rates. Very pleased !

First time I have used a fully automated service to purchase my car insurance. It was easy to follow the online chat. Impressed.

Quick and easy. Good prices

Horrendous insurance company. My vehicle was hit by another driver on the 9th October 2023, it’s now the 1st January 2024, the car is still sat outside my house, unusable.

The communication and customer care is non existent, disgusting in fact.

I have now had to make an official complaint, and will now have to wait another 8 weeks before involving the financial ombudsman.

Stay well clear of this company, they’re an absolute disgrace.

PEP-530575

*REPLY- You’ll discuss this with me outside of this review, yet here we are days later (4th January) and I still haven’t heard from you.

I’ve read a lot of good reviews with customers stating how easy it is to purchase insurance with yourselves…yes, it’s very easy to take customers money, but when it comes to dealing with a claim your customer care is nonexistent. 3 months I have been without my car now, I even paid extra for a courtesy car, but the small print states only once my car goes in for repair and only if the garage doing the repair work has a courtesy car available, low and behold, no garage in my area will deal with this company so no courtesy car.

ANYONE READING THIS, HONESTLY, MY ADVICE IS TO STAY WELL CLEAR OF THIS COMPANY.