phivillaus.com Avis 239

Good customer service.

Just bought outdoor furniture from phi villa. Was tightening a bolt and the weld snapped that holds the threaded insert. They said the replacement piece would take 2-3 MONTHS to arrive. They haven’t offered a solution to send it back. Don’t buy!

We ordered a Fire pit patio set. The 1st 3 chairs went together well. The forth had 2 faulty parts. Screw package in the ones set was loose so all the screw were jumbled together. I contacted customer service and after I sent photos of the bad parts they sent replacements parts & a new screw package. Great Customer service! The set is beautiful as well.

I was missing the correct cushion for my swivel chair. I lucked up and got in touch with customer service after trying for a couple of days. I received my chair cushion within the expected timeframe however it was the wrong cushion. After an email or 2 to ensure the correct replacement, I received the correct cushion within the timeframe given.

During my interaction with this company. they were very prompt with their responses, as the appropriate questions follow out really what my problem was and corrected it quickly. One part of the set was damaged by a screw hole and was replaced within a week, and the other part needed to be manufactured and was 2 to 3 weeks later that I caught it, but I was informed all along the way, keeping me informed of the process. I got all the parts and everything is put back to originally new. Very pleased.

I purchased 7 piece set through a big box store, when received it one of the boxes was missing parts to 2 chairs. The store referred me to the customer service at Phi Villa. They were very helpful and concerned. But I did have to send them pictures of the parts we received, which I thought was unnecessary as it made me feel like I wasn't being honest with them about the missing parts. But other than that they were quick to solve the problem and they sent 2 chairs out to me quickly. I asked if they wanted me to send the incomplete package of chairs back to them and they said to keep them to use for parts if ever needed. It was a positive experience. They responded within 24 hours of emails to them.

THEY ONLY SENT ME BASE NO UMBRELLA. TOOK MY MONEY AND NOW I CANT REACH THEM

Poor customer service. Bought a patio set and missing stuff to it. Trying to return it and getting the run around. Want a refund.

I purchased a set of outdoor furniture and once I had put it all together, I found that they had sent 6 seat cushions for the couch. It should have been 3 seat cushions and 3 back cushions. The back cushions are a different size than the back cushions. I emailed them with the problem and they responded quickly. They sent the correct cushions to me within a week. I give their customer service an A+.

Do not purchase! They Falsely advertise Waterproof cushions and then when you contact them they continue to deflect by claiming this means water resistant or splash proof. They insult the intelligence of the consumer by ignoring your claims and send useless emails regarding cleaning and storage tips.

I wrote to the company below - their response was to give me a 5% discount. the furniture was pure junk!!! be very cautious when buying from them. very poor quality and not low prices either??? I wish I could post the pics on this site. you would see I am not exxagerating.

Hello - I usually do contact companies for things like this, but I
bought the attached dining set from your company, for my daughter - I
believe it was March of 2022.
Please look at the pictures - you can see this set has been deteriorating
for some time now.
The weaving on the dining table and chairs is unravelling. One chair has
completely disintegrated!! They had to throw it away.
The cushions are all faded as well as the wood on the chairs.
I realize that this is an outdoor set and there would be some weathering -
but this is ridiculous!
Is there anything your company can do to make this right? It is embarrassing
to have guests come over to her house for a cookout and ask them to sit on
this furniture.
Please let me know what can be done to correct this.
Thank you for your attention to this matter.

Purchased Brown 9-Piece Wood Patio Outdoor Dining Set With Extendable Table and Wood Chairs With Beige Cushion from Home Depot last April. After one season and being store under cover all winter. Table and chairs fading and cracking. Would not cover because 1 month past the year warranty. When ask for further help with the matter they came back with a 5% discount to purchase another table. DO NOT PURCHASE FROM THEM.

It was easy to order our outdoor furniture from the Phil Villa website. They are also quick at responding to questions we had about our order and we were regularly sent emails with updates about the delivery, which was appreciated. The furniture is lovely and was pretty easy to assemble. We look forward to using it for many years.

I ordered a patio set and within 6 months it started to rust
I contacted the company and they responded quickly m. They asked for photos, which i sent to them. They approved replacing the table and the amazing part was it arrived in two days
Thank you for your excellent customer service!

The patio table and chairs I purchased are of excellent quality and design. Couldn’t be happier. The real reason to buy from Phil Villa is their customer service. What an incredible experience. Emailed them so many pre purchase questions and each and every one of them were answered in a professional and courteous manner. Once I received the product and put it together, I discovered an issue with only 1 screw hole that was stubborn. After 1 contact email and without question, they sent me a new chair part. What company does this and goes beyond accommodating a customer. Their customer service is the reason to buy from them. It’s absolutely the best I have encountered in all my years and I am 75.
Thank you Phil Villa for making it easy to buy and fix my issue. I recommend this company highly.

Less than one star for customer service. Don’t buy from this company if you want after sale support. They don’t answer their phone and they don’t respond to emails. When your purchase comes damaged you are on your own.

Horrible customer service and doesn’t following their own policies. We moved into a new house with a large patio and screened porch and ordered 3 sets of patio furniture to fill the spaces. One set wouldn’t fit together because the holes were pre drilled incorrectly, and it took hours longer than necessary to complete. Our larger set that came with a fire pit came damaged in several places. It’s been 6 months and lots of emails of them blowing me off by telling me in 2 weeks the replacements will be shipped. That’s the only thing they ever say. And to top that off, no one has ever answered the only phone number they have listed as their customer service number. You always have to leave a message and no one returns your call. Horrible experience!!!!!

Quality is great, assembly was easy and the customer support was phenomenal! My particular set is a sectional style and I thought they had forgotten the corner piece. I contacted customer service, received a response within a couple hours, and was told that because my specific sets combination wasn't available they sent me one that included 2 extra tables and the missing piece! Amazing! Couldn't be more happy and I will highly recommend this company in the future.

We purchased a 5-piece patio set with sofa. It is a perfect size for our outdoor area, and the cushioned seats are quite comfortable, even for my 6'6" husband. Love the swivel chairs, too! We opted for the beige cushion covers, and they seem very well made and should hold up well outdoors. It is helpful to have two people to assemble the set, and the directions were not too detailed but we figured it out with no problem.
And Phi Villa has EXCELLENT customer service. The rattan on the sofa was damaged, and they sent a replacement out quickly and were very prompt with email communication. I highly recommend.

This company was fantastic and easy to deal with for replacement part