phivillaus.com Avis 239

Update: They refunded $30 to compensate us for our trouble with their customer service. Phi Villa provides horrid customer service. They refuse to call you, even when you request it. When you call them, no one answers. When you email them, you have to wait until the following day for EACH reply. They don’t read all questions and only answer one if there are more in your email. Very frustrating. Don’t purchase from this company!!

I purchase a patio table and chairs set. It also came with an umbrella. When the items were delivered, my husband was home and the items were placed in the garage. When we started to pu the set together, we were missing 2 chairs. The company researched the situation, the items were most likely lost in transit. The company sent me the two chairs. The set is lovely and looks wonderful on our patio.

I ordered an outdoor table and chairs. The chairs came and they were great. The table didn't come, didn't come so I called them and they told me to have patience. I waited and waited. I called them again and they told me my table was sent back to the factory because it was damaged during transport. Of course they never called to tell me that. I waited again. I finally got the table and two of it's corners are smashed in. I am sick of dealing with them.

Great customer service!!!

I bought a grill for my son for Christmas - Nice grill at a very good price - only to find out the next day his wife also bought him a grill for Christmas. So I needed to cancel my order and, as I had never heard of Phi Villa, was very concerned about canceling the order and getting my money back. But...
When I got home I sent an email to customer service requesting cancelation. The very next morning, Phil Villa customer service sent me an email confirming my cancelation and the following morning I received an email from AMEX of the reimbursement. So...

Great customer service!!! (Thank you, Tiffany)

Phi Villa is now bookmarked on my computer.

While assembly our new bar stools, one of the parts had a piece that was to insert into another parts, but was welded crookedly. The folks at Phi Villa took it seriously and searched for a new part which they sent right away and arrived in perfect condition. They stayed in touch all the way! Although not having it correct in the first place was an inconvenience, I felt backed up by the manufacturer and would not hesitate to purchase from them again. Thanks!

Sofa arrived bent and scratched. Tried contacting this company and left 4 messages, 3 emails and 10 calls I hung up on, as there is no support service. I am a senior citizen, the product weighs about 100 lbs and the box is destroyed. I have no means of fixing the box, nor anyway to get it to a carrier for return. They are not helping at all.

11/20/24: Working with the support team and making progress with them sending a new sofa- after 3 issues were found. Things are going better towards conclusion.

Started to assemble chairs and screw holes didn’t align- had to re- engineer the legs. Took 4 hours to assemble 1 chair. Second chair similar with screw holes not aligning, but learned from other chair- 1.5 hours to assemble. I would not recommend purchasing this set.

I purchased a 20x20 carport and upon receiving my carport one box had damaged parts. I contacted Phi Villa and received an answer within 24 hours stating a new box would be shipped. I received a replacement box within days. I have never received better customer service or more courteous people to deal with anywhere. Would definitely buy from Phi Villa again

I bought the expandable metal outdoor dinnette and chose 8 chairs with cushions. I love the set. I only put 6 chairs around the table and set 2 aside in a conversation area. The chairs I chose feel a little too low to eat at table with but very comfortable. The table was delivered in a timely manner and easy to put together. The chairs took a little longer to assemble but was expected. The cushions are advertised as weather and fade resistant but my two chairs were partially in the sun only a few hours a day, I have a roof over my set. Those two cushions faded. I didn't have it for more than one season. The company easily replaced the covers to the cushions. I will just keep it out of the sun.

Phi Villas is a rip off company, We bought a 1500 table and chairs and the chairs fell apart in weeks. They will do nothing for us. Looked beautiful but made so cheap. Do not buy from them ever!

I had an issues with my $1000 dining set order and contacted Phi Villa customer service to start a return. Their website says they have a 30 day return policy, but they would only offer me a $100 refund! They will not initiate the return. To make matters worse, no one answers if you call their phone number and they only reply to emails in the middle of the nite. I guess that’s what I get for ordering from a company in China.

I purchased a very nice Phi Villa outdoor canopy in July. I contacted the company after one of the support poles broke. They responded to my emails within hours and asked for photos of the canopy to illustrate the broken pole. Phi Villa replaced my canopy immediately. I wish all companies provided this kind of customer service!

I purchased a patio set and i received it very fast. The set is exactly how it was shown on the website, it is a beautiful set and the price was also very good. I had an issue with the table, one part was loose and it was no way for me to fix it. I emailed the store and they responded immediately. They were very polite and respectfully , they sent me a new table the same day and they told me to keep the damaged one. Absolutely
awesome customer service, i will recommend this seller to my family and friends. Thank you Phi villa!

I purchased a 5-piece Patio Set that includes a Fire Pit and my product was extremely nice and looks just as advertised. There was just one issue, one of the the back pillow rest was the wrong pillow cover, however, I addressed it immediately with the manufacturer via email and they corresponded with me immediately and sent me a replacement and told me that I can go ahead and keep the extra seat cover for future use. I really appreciate the Awesome Customer Support and would recommend Phi Villaus to family and friends, and the staff members whom communicated with me via email were very polite and respectful 🙏🏾❤️❤️👍🏾👍🏾🤭

Absolutely terrible quality. We purchased 10 metal, rust proof chairs. Within 2 weeks, the first rainfall we had since having the chairs, they started rusting and spilling out rust water all over our brand new patio. Thankfully we scrubbed it out in time off of our patio, but can’t risk having these chairs out there.

They have a 30 day refund policy but essentially refuse to keep that commitment which is fraud. They literally told us to cover the chairs or use rust spray on them. I kid you not.

We filed a dispute with our CC company and thankfully won it, but this company is awful.

Buyer beware.

Product is very good quality. Customer service also prompt. Had a few questions and they were very helpful.

My rollup shade had some plastic parts that broke while I was assembling it. They were quick to respond and answered my emails promptly!

We purchased a 7 piece outdoor dining set that was advertised as rust resistant and weather resistant. That's what we paid for. It is neither. Small blisters of rust appeared in less than one years use which quickly developed into several areas of the tabletop literally peeling off in large sections. Because we passed the one year warranty, they refuse to replace an obviously defective product. Customer Service consists of different people each time who will not allow you to communicate with management. If we wanted a "cheap" table that was not advertised as rust-resistant, we definitely could have ordered a set for half the price.

The website was easy to use, delivery was fast, and they responded to questions quickly and efficiently.

We purchased chairs for an existing table.
The chairs came packed very well. The instruction's were easy to follow. They are well made. We are very happy with our purchase.

Great product and great customer service. The blinds that I received was excellent. A few plastic piece was broken during shipping and customer service sent the replacements promptly. Thank you.