phivillaus.com Avis 239

Recently purchased a canopy tent and had a problem with it. We contacted the Phi Villa team and they resolved our problem and sent us a new tent. Their customer service is a 10/10. Very reliable. Would definitely recommend purchasing future products from them.

We purchased a twin umbrella last month. It suffered irreparable damage within the first 2 weeks, from sudden gusty winds. I contacted customer service, not expecting much more than sympathy. To my delight, a replacement umbrella was offered, after I provided photos of the damage and proof of purchase. The replacement umbrella arrived today and I am back in the shade under a beautiful umbrella!

Very knowledgeable, helpful & quick to address my inquiries & requests.

Bought the patio table set as it looked nice. When it arrived the chairs were scratched and the table had a dent in it and we were missing hardware. We contacted them and they offered $30 so we could buy a can of paint since they can’t get matching paint through customs. Well in order for it to match you would literally have to paint every piece and that would not resolve the issue with the dent in the table. We asked for a full refund or to replace the whole set. They haven’t responded so we contacted our credit card company to dispute the matter. Be careful buying from this company

My location is too windy for the pop-up canopy. The canvas on these assembly sheds is thicker than the canvas on my now deceased pop-up canopy. Slightest tree branch or lawn mower thrown rock will go right through pop-up canopy. The metal poles are much stronger than the metal supports on the pop-up canopies as well, thicker and steel vs aluminum. I have two assembly canopies; the 8'x12' Phi Villa and another brand 6'x10', so I can compare. Both can easily be assembled by one person. All the poles are numbered. Trick is to lay all the parts out before you begin assembly. Both canopies can be assembled without tools (poles slide into each other to connect), except a provided tool is needed to attach base wall poles. The bungees that hold the canvas to the poles for both can be bought at Amazon if one breaks. Why I prefer Phi Villa is the 4 clamps and the 4 big feet. There are six feet. The two middle feet are normal size, but the 4 end feet have large rectangle foot print and holes for 2 stakes each. This gives more surface contact with ground. More importantly, the 4 clamps attack the canvas securely to the brackets on these feet. This keeps the top taut so water (or snow) can't collect or pool on the top. Even though the roof is slanted, the water pools and sinks on top of my other brand canopy.

Ordered a five piece dining set. Very pleased with the quality and appearance. Everything arrived on time and in good condition.

I purchased a metal carport. Had some problems and Phi Villa had me covered. They promptly shipped replacement parts for the issue I was having. Customer service is a big differentiator.

Even do I received defective chairs those were promptly replaced, furniture looks great.

I read many previous reviews and was impressed as I needed a smaller set for a small porch.
The delivery was an issue as only 1/2 boxes arrived. No help from UPS or Home Depot for tracking. I contacted Phi Villa and they were excellent communicating and sent another box (box2/2).
BTW, We love the outdoor navy sectional. Exactly what I was looking for. Very comfortable, great quality and looks terrific! 🤗

I bought a 13x13 canopy from Home Depot of their product and had it sit in my barn over winter, ready for next spring. I opened it up, a part was broken, and since my return was out of date, i figures their customer service would help.

DO NOT WASTE YOUR TIME WITH THEIR CUSTOMER SERVICE. You CAN NOT call them no matter if its 2 am or 2pm. They REFUSE to help you unless you bought it DIRECTLY from their website. Downright rude, unprofessional, and they have multiple "representatives" handle your case.

Not american made, outsourced labor, and they do not care about your experience. Either a chinese company or and indian company that only cares about lining their pockets.

After some time dealing with this I have finally receiced my correct cushion covers and I am satisfied with the outcome. Still have to say that customer service was not great but they got the problem fixed. I found three numbers for this company and none of them actually work. All you get is no one is available to take your call leave a message. Email was the only avenus for communicating with the company. The furniture is awesome but only three stars now because of customer service.

I've been trying over a week to get a response with email and calling with no luck

I ordered a patio set of 6 chairs and one table. The table and one chair were damaged during shipment. I contacted the company and they immediately sent replacements. I am very pleased with their product and their customer service. I would order from them again and recommend their products to anyone. Hats Off, PhiVilla!

I order a 5 piece outdoor dining set. One box came with a few holes in it...and two pieces damaged. However, I contacted the company and they were very helpful and fast in replacing the parts. I love the set and customer service was exceptional.

Phi viila failed to put the hardware in the box with the parkbench. Customer service was pretty much non existence. No return phone calls, and generic emails that were of no help.

I will be dead honest: I was not amused when the plastic knob cracked in half on my Phi Villa chair last week. However, when I reached out to let them know, I was completely blown away by their customer service. They didnt even ask to see my receipt or a picture of my broken chair piece- they just sent me a new $100 chair via Fedex expedited shipping! They are such a good company! The chair is legit I just weigh 230 llbs and I jumped into the chair aggressively to break it.

The chairs we ordered are of excellent quality and very beautiful. The communication with this company is excellent, quickly responding to any questions or needs. They really do back up their products.

One of the poles got bent when as I was taking it down. I emailed the company and got a quick response from Tiffany. She was very helpful and quick to help me find a solution to my problem. Within days I received a replacement and was very pleased with the customer service.

Customer service was first rate, allowing a damaged piece to be replaced without any hassle. Thank you for a fantastic product along with a helpful and communicative customer service!!

The chairs are not as comfortable as they say!!