phivillaus.com Avis 239

The customer service team went above and beyond to help with my request to purchase a replacement cover for my canopy tent. Everyone was extremely responsive and I really appreciated that they wanted to help me since they do not have the item available as a separate purchase. They shipped it to me quickly and did not charge me for the replacement which was very kind. A big thank you to their team!

Great responsiveness! Great service!

It took a while, no fault of PHILVILLAUS, but eventually, my issue of a single broken rod was professionally taken care of.

Kevin

I did have an issue. But the customer service team have been fantastic.
The issue was resolved very quickly, and I am very happy. I will definitely trade with this company again.
Thank you customer service team.😇

I purchased 4 all weather rattan chairs. We live in a mild climate and the cushions started to mildew after one year and the rattan started to disintegrate after two years. We have a lot of this type of all weather rattan furniture and it is still in good condition after many years. The chairs I purchased from Phi Villa are not at all weather resistant. Unfortunately they are only warranted for one year.

I had no problems with my order, just wanted a spare part. Customer service was so extremely responsive and truly helpful that I wanted to share my experience! 20/10

The company was most helpful in replacing the table that was damaged in transit. The patio set is just what we wanted; very comfortable chairs without cushions to manage.
Well worth it.

We had a damaged part during the assembly phase and I called to explain. They sent me a new part right away and were extremely pleasant and responsive to my issue. Great customer service!!!!

Great customer service.Our package was damaged in transit but they sent us a new table!!!

I would like to thank the customer service team at PhiVillaus. I had issues with my chair cushions and contacted them. They were very responsive and willing to resolve my issue. I would highly recommend this company, they want you to be satisfied with your purchase!! 😊

What a great company! They are very quick to respond and are very helpful.

I was missing a part and they sent it right away.

Received product damage, contacted company, resent replacement. Replacement arrived damaged (most likely shipping both products), contacted company, offered to send replacement o0r refund. Resent replacement, arrived undamaged. Took the time and effort to satisfy customer! A++

Great item. Perfect piece of furniture. Excellent quality. Nightstand fit the room and was not difficult to assemble. Really nice and very satisfied.

I had a problem with My Zero Gravity Chair, that I bought in July. I live near the Ocean and it got Rusty. It was replaced with no questions and excellent Customer Service. I’ve had other vendors “hide” customer contact info. It was easily available on Amazon and worked efficiently.

Original purchase was great but recent customer service was more than great by following up on me for replacement parts. Actually damage was not caused by product entirely but also caused by me. However nonetheless what it was, their customer service was so great.

This company has wonderful products but what sets them apart is their wonderful customer service. They responded quickly to my concerns about a package damaged in shipment. I love the set I purchased it is well made and the expandable table works perfectly.

I had an issue with one of the chairs and the company responded right away. Customer service was fantastic. I was able to get a replacement in just a few days.

These are very nice umbrellas and the tilt feature works very easily. We purchased three of theme and will be returning when they need to be updated.

Bought a swivel bar stool but after about 2 months it developed a loud annoying creaking noise,,I contacted the seller PHI VILLA and they were brilliant ,.I sent a video of the chair creaking .There was a 1 year warranty with the chair & this was honoured without any hassle ..There was constant contact with me ,,,I received a new chair within a few days ,,
Never worry about complaining ,,this shows how good a company is if they listen to you & resolve your problem ..would certainly use them again …
Excellent customer service ,,5🌟