The product and company itself is brilliant, I love the customisation and layout, but it has been let down by delivery. The star map is beautiful and my girlfriend absolutely adores it. I myself had a... Voir plus
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Lisez les avis des autres
Very pleased with product, even after a little hiccup with the original order. I ordered two prints, taking advantage of the buy one get one half price offer. On delivery I discovered only one prin... Voir plus
Bought for a first anniversary present (paper) Got picture of wedding nite at venue. Engraved with.. Happy anniversary names & date of wedding. They absolutely loved it, said it was a thoughtfu... Voir plus
It was a gift for my brother-in-law who recently became a grandad. He is difficult to buy for but he loves it. I also put the wrong time on my order but when I contacted the company this was dealt w... Voir plus
À propos de l'entreprise
- Service d'impression de photos
- Magasin de design et de décor intérieur
- Boutique de cadeaux
- Service de cartographie
- Magasin d'encadrement
- Magasin d'imprimantes et de scanners
À propos de Picture The Stars
Écrit par l'entreprise
Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!
Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.
Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets
Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.
The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment
Create Now
3rd Best in Picture Frame Shop in the UK
Coordonnées de contact
L2.5 Picture The Stars, IVY BUSINESS CENTRE, Crown Street, M359BD, Royaume-Uni
- Support@picturethestars.com
- picturethestars.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The product came in time
The product came in time. It is good quality. Easy to order.
8 juillet 2026
Avis spontané
Dont hesitate, just order
The print was easy to design, many choices and colours and absolutely beautiful. The print came fast and was so beautiful that my husband got emotional. 10/10 recommend to use. Quality was brilliant and delivery was super fast
9 juillet 2026
Very disappointing
Very disappointing, no response to emails or request to return item, despite advertising guaranteed returns.
3 juillet 2026
Réponse de Picture The Stars
Hi Stephen,
**EDIT - We have just found your email for some reason this was logged as spam incorrectly
Im really sorry about this - there is clearly an issue on our side as there are a few genuine real customers emails being hidden from us - We will contact you via phone as soon as possible and make this right for you **
Im really sorry to hear this,
I have just tried calling from the phone number on your account but i had no answer, we will try again later today
Im trying to locate your email as we cannot find any email from your email address stevegreenwood78@outlook.com
We will send you a quick email now and try and call again later today,
You can of course return your item for any reason if you are unhappy we offer a full money back guarantee
Emily - Picture the Stars
I ordered and item on 4/7/2026 and its…
I ordered and item on 4/7/2026 and its now the 14/7/2026, this item was meant to be 1-2 day delivery, no updates on tracking of the parcel and royal mail unable to tell me were my parcel is.
4 juillet 2026
Réponse de Picture The Stars
Hi Declan,
Im really sorry to hear about this issue with your parcel,
We will be looking into this now for you and resolving this for you,
EDIT - I can see this item was shipped on the Monday, Royal Mail State it should be delievered today - https://www.royalmail.com/portal/rm/track?trackNumber=FP735327532GB.
We just tried calling but no we will try again later today,
This has been delayed with Royal Mail which we apoliguse for, its extremely unusual for an itme to be delays by such a long period,
Kind regards
Emily - Picturethestars
So I decided to order one of the custom…
I wanted to come on and quickly update my review, after leaving my bad review detailing everything - no communication or support and delayed delivery. The support finally reached out via email and phone call, gave me my tracking update & actually just received my order. The packaging is very secure also wrapped up neatly and tidy in bubble wrap for extra protection, the a medium custom piece with a sleek premium black wooden frame - the quality of the entire product definitely exceeds my expectations which was another worry of mine, the box came a little damaged but the product itself has no scrapes or damages which I’m very very thankful for. I would rate this the full 5 star however with the trouble getting through to support and delayed shipping I cannot, overall once you get in touch with support - very nice people & the product is high quality!
13 juillet 2026
Avis spontané
Réponse de Picture The Stars
Hi Sean,
*UPDATE - i have just tried to call but no answer your tracking number - https://www.royalmail.com/track-your-item#/tracking-results/FP735328776GB
Your item is due for delivery today between 9:15am - 1:15pm *
Im sorry to hear about your cocerns,
We are not open over the weekend and so could not respond to your email unfortunately,
Also i can see your order has been shipped out, you should have recevied a confirmation of this via your email - Sometimes if a user is paying via apple pay there icloud email is sent all the important emails etc,
I will go ahead and have a member of staff contact you to ensure this is all received on the phone numbe we have for you - 07743287308
Kind regards
Emily - Picture the Stars
he really liked his present now sod off and giz the digital version
got this for my bf on our first year anniversary and he loved it, got overstimulated when trust pilot made me sign up to all this bs when all I want to do is GET ME BLOODY DIGITAL COPY but it was great overall
9 octobre 2025
Avis spontané
Bought one for our 1st wedding…
Bought one for our 1st wedding anniversary gift ,is prefet good quality come withing a week of ordering if can't wait to give it my huddy he will love it.
1 juillet 2026
really fast delivery
really fast delivery, nice quality photo and paper however there was a small mark on it.
28 juin 2026
Lovely product & good quick service.
7 juillet 2025
Avis spontané
Bought as wa gift and delivery was very…
Bought as wa gift and delivery was very timely. Buying for others bdays. Good quality and very eye-catching.
2 juillet 2026
Avis spontané
Absolutely beautiful
Absolutely beautiful! So pleased! Really good quality and fast delivery! Highly recommend.
26 juin 2026
Very Helpful and Quality Print
3 juillet 2026
Avis spontané
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