PLDTAvis 

I chatted with their representative using PLDT Cares on Messenger. I provided concerns and everything. Rep created a ticket. Then I made a follow-up the next day since the ticket was scheduled on that day, another agent verified that the ticket provided was intended to another customer. See how their customer support is. They are all stupid. Worst customer service.

POOR CUSTOMER SERVICE, at PLDT cares messenger.

They will ask for personal NUMBER AND NAME. Then eventually they cannot assist further because of their policy. WTF!!!

They already have my personal details and yet they cannot assist.

1 month and still no internet PLDT has the worst service ever

📢 OPEN LETTER TO PLDT

To PLDT Management,

I am writing this open letter as a concerned and frustrated customer.

We trust your company to provide stable and reliable internet service because we pay our bills on time. Internet today is no longer a luxury — it is a necessity. It is used for work, online business, school requirements, communication, and important transactions. That is why it is deeply frustrating when the service we pay for is not delivered properly.

Our connection problems started after Typhoon Emong. We reported our loss of internet connection on August 10, 2025. Your system kept telling us that our account was “ACTIVE,” yet our modem was showing a red LOS (Loss of Signal). For months, we had no internet connection, yet we were continuously billed more than ₱2,000 per month.

Even without service, we still paid ₱2,000+ on October 6, hoping the issue would finally be resolved. Our connection was only restored on October 17.

Then in November, after Typhoon Uwan hit our area, the same issue happened again. No internet. Modem on LOS. We repeatedly reported this through PLDT Cares. Again, agents said our account was “ACTIVE.”

We were then asked to pay ₱3,800+ for October and November — months when we barely had service.

By January, we were asked to pay ₱3,735 again for services that were not properly used.

Yesterday, our internet was disconnected due to late payment. We paid again this morning. Until now, we still do not have internet connection. We have been following up since morning. In our latest conversation, an agent abruptly cut off the chat while we were explaining our concern — even though we did not use any offensive language.

This is not the first time that an agent ended the conversation while we were raising complaints.

We understand that technical problems and typhoon damage can happen. However, customers deserve transparency, accountability, and fair billing. When service is down for weeks or months, it affects our income, our responsibilities, and our daily lives.

What customers ask for is simple:

• Improve response time for technical concerns
• Provide clear and honest service updates
• Investigate accounts properly before billing
• Compensate customers fairly for prolonged outages
• Strengthen customer support accessibility and professionalism

We are not asking for perfection. We are asking for the quality of service that matches what we are paying for.

We remain hopeful that PLDT will take customer concerns seriously, correct billing errors, and improve how customers are treated.

Respectfully,
A Concerned but Frustrated Customer

WHAT'S WRONG WITH PLDT. I HATE THIS GARBAGE INTERNET PROVIDER MORE THAN MY MORTAL ENEMY. I'VE BEEN ENCOUNTERING LAG SPIKES WHEN I PLAY MOBILE GAMES! FOR 2 YEARS! I OFTEN RAGE WHEN THIS GARBAGE KEEP LAGGING.

Bigla na lang nawawalan ng internet. Walang advisory. Almost a month na na scheduled mawalan ng connection from 10PM ti 8AM. Naniningil naman ng buo. May penalty pa nga pag hindi nabayaran ng isang araw. Walang grace period.

KonichiYAWA! NAPAKABAGAL YUNG INTERNET! TATLONG “ENGINEER” ANG TINATAWAG NILA AY BUMISIT SAATIN. WALA NAMAN NANGYARE. BWISIT! AT SI MARK SA CUSTOMER SERVICES WLA NAMAN SINABE SAAKIN, NAG-HANG UP LANG SIA SAAKIN PAG TINAWAG KO. INAMO!

Customer service of PLDT is very poor. Some representatives are rude and unprofessional when speaking to customers. Instead of helping, they sound impatient and dismissive. This is very disappointing, especially for a company of this size. Proper training and better customer handling are highly needed. Aside from the unreliable internet service and frequent connection issues, the lack of proper support makes the overall experience even more frustrating.

the internet works well tho the issue is that they keep disconnecting our wifi even tho we paid for the month's subscription. they also are slow with fixing the disconnection we had to change to a new connection and wifi box but the disconnection still happens.

This week has been so stressful. Our connection keeps cutting at the worst possible times (when I’m talking with a client or customer), I’ve asked PLDT so many times to get their technical team to work on this issue, but until now there has been zero action.

customer service Jen ended the chat without agreement, complaint case has ben created under 60351503 , ticket number 00006491577, the customer service can't even answer when a complaint handler will contact me.

Napaka panget NG serbisyo lagging wala g internet at NADENY PA ANG BILLING ADJUSTMENT.. COSTUMER SERVICE ANG PANGET DIN... WAG NA PO KAYONG SUMUBOK 😁

Disaster. Worst service and terrible resolution handling. I’ve been waiting for more than a week with no resolution up to now. Don’t try this service—it will only compromise your job, studies, and personal errands. Customer service and technicians keep telling me to “wait” and that they’ll “create tickets,” but nothing actually happens. If there were a zero rating, that’s what I’d give. This company works for itself, not for its customers. Bullshit service.

Imagine PLDT gave you a telephone number that belongs to another subscriber and now asking you to pay for cellular calls that you didn't do. Technicians are so undertrained that they opted to factory reset my modem to fix the god forsaken issue, and magnified the problem to another level of stupidity! The technician even lied that the connection will get reinstated after a few hours, which i know is BS. Given now that my plan is also registered to another subscriber, the CSR asked me to contact the billing dept to fix the issue! WtF! I just wish China can open a telecom company here in the Philippines to beat the crap out of PLDT, we just don't have any choice here, we need a topnotch ISP that is not from the Philippines!

Putanginan service yan. Nakakabwiset na paulit ulit kang magrereport sa hotline nila para gawin ang “sirang mainline ng internet nila” pero walang actiom within a week of continously reporting and visiting their office.

Napakawalang kwenta ng service ninyo.

Poor internet service provider. Nakakabwiset na paulit ulit nawawalan ng connection and no immediate actions taken

No internet for a week now, customer service has no solutions to the problem and their technicians are 3rd party and useless.

I put in for a refund regarding phone/internet outages is Maritoc for 3 months and 1 week after the Typhoon. My number is xxxxxxxx. My Name Is John Wilson. I spoke to one Rep who checked and said I was due the refund however I called yesterday and the person was saying I was getting p95 and another small amount.
I know you are used to cheating people but I will go to DTI, NTC, 8888 and any Senators who will listen. I really would like to see other Companies come in so we can have some competition but your owner is fighting it.
Also, I was getting 38mbps since the line was restored. It just came back on today so I would like a refund for the time since the line was restored until today.
BTW, your "Linemen" installed the new wire. Being this is my beach house I am only here 3 weeks at a time 3-4 times a year. When i arrived I found pieces of wire all over my floor, the old wire hanging down from the side of my house and the wire was run along the overhang but was not secured. They came yesterday and fixed it. When I asked him why my internet was only 38mbps he told me I needed to upgrade my plan. I believe you hire people with low mental capacity.

Now for the next problem. #xxxxxxxxx. I have been complaining for 2 months until someone eventually came to my office and fixed the problem. I would like a rebate for time lost. Also, I have called over and over. I spend more time speaking to your reps than my own wife. Whenever they issue a ticket number your "tech crew" "Supposedly" comes to my premises. (perhaps the pole or the box) They never ask me if it is now working. Perhaps they tighten a screw or something and then they close my ticket. Ater a while I realize they are not coming so I have to call again. I want a refund for the 2 months I waited to get my internet.

The next problem. My home phone #xxxxxxxxx . I also have been calling for two months for slow internet. I am 73 years old and I just had a quintuple bypass an I do not need you to ignore me when I call. This line is slow and at night it is worse. I can't watch my smart tv as there is not enough power. I need this fixed and also a rebate for the time lost. I believe the problem is you are overselling your product resulting in loss of power.

I expect to hear back on this not the normal ignoring me like you have been doing.
You asked for a date but this has been happening for years. These examples are 2025-26

Nakakaiyak na experience. Literal.nakakawala sya ng trabaho. Paasa sa service request na mag aayos. At as in naiyak talaga ako.

Pldt customer service is worst than one star. Worst company so far. I lost words to describe how much disappointment their services were. We have been signing up for termination as pldt could no longer provide services to our new location and yet until now pldt continously charge us for the internet we no longer use. We signed up for termination last year and until now, these people continously ignore us !!!! No action has been taken until now!!!!!!!