PLDTAvis 

I am extremely disappointed with the way PLDT handled my recent upgrade.
First, the process was not properly explained to my aunt, who is listed as the contact for our account. We were not informed that upgrading before the billing cycle ends would result in additional charges. This lack of transparency caused confusion and unexpected fees on our bill.
Second, the upgrade was made without confirming with the account owner. I only received an email confirming the upgrade, along with a link to activate the Netflix account. Because of this, I felt I had no choice but to activate the Netflix plan.
Finally, I was shocked to discover that my Netflix was suddenly upgraded to Premium. I carefully checked my email inbox and found no link or instruction to upgrade to Premium. I did not request this tier, and I was not aware it would happen. This situation feels like an unauthorized upgrade, and it has caused both frustration and unexpected charges.
I hope PLDT can address this issue, clarify why the upgrade and premium activation occurred without consent, and provide guidance on correcting the charges.
I am very disappointed that a company I have trusted did not handle this process transparently or respectfully.

the wifi absolutely SUCKS. WE ARE USING 5G BUT I CAN TELL YOU. THERE IS NO DIFFERENCE ITS ALL A BIG SCAM,I CANT EVEN MESSAGE ANYONE, IF YOU COMPARED THIS TO NON 5G , YOU WOULDNT EVEN TELL A DIFFERENCE, IF YOU ARE PLANNING TO USE PLDT, DONT, ITS A POOR BIG SCAM.

PLDT is the worst company in the world.

It's so Lag I can't even watch while using this wifi

Two months with no internet and PLDT still manages to be completely useless. Calling 171 means waiting over an hour only to get dropped calls and zero updates. When the internet does work, it disconnects constantly.

Funny how billing moves at lightning speed, but actual support moves like it doesn’t give a damn. Constant reminders for payment, yet no urgency to fix the service they’re charging for.

PLDT delivers full bills for half-ass service. Do better.

We lost our internet connection noong Dec 14,2025 at anong day na January 15, 2026 it’s almost 1 month na kmi nawalan ng internet and inaraw araw na nmin ung hotline nila na costumer services just to follow up and mag reklamo, and they always say sorry and mag-bibigay ng ticket. Jusko po ilang beses na nila i-napply ung ticket and cinacancel nila they keep on saying we will register your ticket for 36 hours. Then when we called the next day they will tell us na na cancel. For goodness sake I’m a college student and we need internet to do our assignments and research. Other than that everyday they keep on telling us na they will send technicians, whole day kmi nasa bahay and the plans we have within the day cina- cancel JUST TO WAIT FOR TRCHNICIANS! THEN WALANG NAPUNTA SA HOUSE TO BE HONEST nakaka abala na!

Then some agents they will tell na we will be back tapos pinapatayan kmi ng phone! To be honest nakaka-Bastos sya! Saan ung moral dun?

Please PLDT train your call agents and tell them na be honest Sa mga clients! Thank u

grabe from January 3 2026 hangang ngayon (january 7 2026) wala parin kaming internet, last time ulit around November two weeks walang internet. Around December rin one week or two weeks kaming walang signal sobrang grabe na ng service nila sabi nila pupunta sila nung January four hangang ngayon january 7 wala parin silang na gagawa at hindi parin na babalik ang signal namin!!!! come to think of it nag babayad kami on time at kahit nung two weeks na wala kaming signal nag bayad parin kami ng full and walang kaltas, andami nang na apektuhan pag gawa ng anak ko ng research, mga lessons ko, at pag rreview nila ano na pldt pati ba naman kayo corrupt at bulok ang sistema!!! jusko naman anlala niyo hindi lang kami ang nakaka ranas nito FYI, ang sinabi saamin kaya daw walang signal dahil binubunot nila yong linya namin pag may mag reklamo na wala silang signal at hindi ma solutionan binubunot nila yong slot namin kasi kulang rin ng slot anlala niyo. Grabe na kayo sana ma karma kayo!!!! BOYCOT PLDT.

Horrendous wifi quality, the internet at my house is either out or just bottom of the barrel bad. Don't recommend this internet provider

Worst customer service EVER!!!! 1-2 hrs of hold time? Like what the f?!!!!

Been 5 days no internet connection and up until now no progress form the tech side very frustrated with the service 😔😔😔

I lost internet connection last 1/3/2026 at 12:40pm. I called an hour or two later, they created a service ticket 00005745658. In their SMS and PDLT home website they claimed that their aim is to it fix it within 24 hours. Thank God after 2 days, I have to call multiple times to follow-up, with no status update whatsover from their CS rep nor from a technician. I’ve been a customer for 12+ years and this is what I get! They’re so fast in disconnecting even for just a 1 day delay but so SLOW in attending to their customers’ concerns. Thinking now to end my 12+ years of business with these guys and find what I truly value somewhere else! This is truly frustrating! I dont kniw if these guys even care one bit of these bad reviews.

No internet, i keep on calling 171 no assurance of connection.
They will just say priority but still my internet not restored..and this hotline will waste your 30minutes time before they answer

Terrible company. Net is always poor and sometimes down but they never compensate you.

Extremely slow internet. Doesn't even reach 10% of the purchased internet speed. Frequent interruptions. Customer service always gives the same answer: turn off the router and wait 5 minutes. I've done that at least 100 times. It doesn't help.

Pldt sucks!!! Sa isang buwan na service nila isang linggo lang ang nagana.

it supposed to be Zero stars

The repair service is simply awful. The given customer services is very slow but when it comes to cutting off internet connection even with just an hour late of payment, they're very fast. THE WORST.

SOBRANG BULOK PA SA BULOK WAG NA KAYO GUMAMIT NG PLDT MAG PARASAT NAKANG KAYO KAHIT MAHAL WALANG PROBLEMA KAYSA POTANG INA BULOK AT BASURA NA PLDT NATO

Waardeloze provider!Hopenlijk komt er gauw een andere provider!Al 14 dagen geen internet!Al 4 maal geweest op het kantoor in Carmen!
Dit soort bedrijven zou verboden moeten worden!
Pure oplichting!Wel betalen,maar niets leveren!

Goodday maam sir for now ang ibibigay ko na stars is 2 pero my days na ok ang wifi my timea ding slow talaga no hard feelings just saying my opinion