I personally have found it very difficult to spend my card anywhere, I tried to buy myself a new golf club in my local golf shop , all went well until the shop wanted the 3 security code and I wasn’t... Voir plus
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Lisez les avis des autres
This card was very difficult to access and took perserverence to get ! They were not sent automatically Eventually we were able to get it and we used it by buying a Tesco gift card otherwise we would... Voir plus
"My experience with the BT Reward Card was positive overall. The process of claiming the reward was straightforward, and the instructions were easy to follow. The card was simple to activate and use f... Voir plus
L'entreprise a répondu
I would prefer the reward card to be a gift card rather than MasterCard. I tried to use in a shop but they do not type in card numbers and online it can't be over the value of the card as online shopp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Coordonnées de contact
Royaume-Uni
- purecard.com
3,5
Moyen
2 k avis
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I Computer nummupersonally have found it very…
I personally have found it very difficult to spend my card anywhere, I tried to buy myself a new golf club in my local golf shop , all went well until the shop wanted the 3 security code and I wasn’t able to find it so have been unable to spend any money. I’m obviously not very computer savvy like many older people.
7 juillet 2026
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
When I tried to use it
When I tried to use it, there was a considerable delay of in receiving the validation code each time. As a result I had to keep trying untill the code was received and I could purchase items. Because of this I decided to use the whole amount on one purchase. I never want to have a pure card again.
2 juillet 2026
Réponse de Purecard
Hello Sandy,
Thank you for leaving a review.
We do appreciate your honest feedback regarding the card and will be sure to pass this along, as we are always looking for ways to improve the card and the service we provide.
Kind regards
Pure Card Team
Reward card
I would prefer the reward card to be a gift card rather than MasterCard. I tried to use in a shop but they do not type in card numbers and online it can't be over the value of the card as online shopping only accept 1 payment method. I still have half the balance to use which is frustrating.
3 juillet 2026
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We do appreciate you feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We're so glad to hear our service was helpful for your online shopping needs. Thank you for your positive feedback!
Kind regards
Pure Card Team
Fantastic 5 star
9 juillet 2026
Réponse de Purecard
Hello Lee,
Thank you for taking the time to leave a review.
Thank you for sharing your positive feedback with us. We do appreciate it.
Kind regards
Pure Card Team
Once the card was setup it was easy to…
Once the card was setup it was easy to use. I gave my partner the details and she ordered online and I passed on the verification code. 10/10 would be happy to use again.
1 juillet 2026
Réponse de Purecard
Hello Lewis,
Thank you for taking the time to leave a review.
Thank you for sharing your positive experience! We're delighted to hear that setting up and using the card was straightforward for you and your partner. We appreciate you highlighting the ease of online ordering and verification.
Kind regards
Pure Card Team
Réponse de Purecard
Hello Natalie,
Thank you for taking the time to leave a review.
Thank you for sharing your positive feedback with us. We do appreciate it.
Kind regards
Pure Card Team
This rating is for both BT who have…
This rating is for both BT who have given this purecard to us. The card is only usable at EE website Tech category only. I already posses several tech gadgets and not interested anymore.
Also, the purchase process is a useless. If your card has a balance of £200 and you are purchasing anything worth £500, you need to first pay £300 with any other card and then the balance £200 with this card. if the seller website doesn't allow you that, your purecard is completely useless.
10 juillet 2026
Réponse de Purecard
Hello Sravanthi,
Hello Sandi,
Thank you for leaving a review.
We do appreciate your honest feedback regarding the card and will be sure to pass this along, as we are always looking for ways to improve the card and the service we provide.
A lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Not brilliant
Have 4.30 left on the card which i can't spend anywhere because you cannot use it as part payment for things
10 juillet 2026
Réponse de Purecard
Hello Ian,
Thank you for taking the time to leave a review.
We do appreciate you feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Because it wasn't contact less I'm not…
Because it wasn't contact less I'm not able to use it for everyday items
3 juillet 2026
Réponse de Purecard
Hello Karen,
Thank you for taking the time to write a review and we are sorry you are disappointed in the way you can use the card.
One of the benefits of having a digital card is that you can access the card instantly without having to wait for postal delivery but that does come with the restriction of having to use it for online purchases only but we do hope that you have had an easy experience using your card.
Kind Regards
Pure Card Team
It took four months to receive card…
It took four months to receive card .can only use it on line ,i don't shop on line ,its on my phone have to sign in every time I need to use it .couldn't use it in Argos because perchance was over £100 and could pay extra either cash
4 juillet 2026
Réponse de Purecard
Hello Yvonne,
Thank you for taking the time to write a review and I am sorry to hear the virtual card is not right for you.
We have deals with our clients to provide specific products to them, so we would suggest contacting the company that issued you the card to see if they can offer an alternative.
Kind Regards
Pure Card Team
Réponse de Purecard
Hello Kerry,
Thank you for leaving a review.
We're so glad to hear you found our product easy to use and set up! We appreciate your feedback.
Kind regards
Pure Card Team
Really easy to setup and use
9 juillet 2026
Réponse de Purecard
Hello Christopher,
Thank you for leaving a review.
Thank you for taking the time to leave a review. We are so happy to hear that you found our product easy to set up and use. Your feedback is greatly appreciated!
Kind regards
Pure Card Team
Dont hesitate
One on those situation where you think its to good to be true but is 100% legitimate and actually helped me towards buying stuff for our new arrival 👨🍼
2 juillet 2026
Réponse de Purecard
Hello Nick,
Thank you for leaving a review.
We're so glad to hear that our service exceeded your expectations and genuinely helped you prepare for your new arrival! We appreciate you sharing your positive experience with us.
Kind regards
Pure Card Team
I haven't received it?
9 juillet 2026
Réponse de Purecard
Hello Mark,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
If you login to your account and click the card info tab, you will be able to view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
A lot of hassle for £25 which
A lot of hassle for £25 which, for me, will probably be of no use
It can only be used on line where I use another card. Most retailers will not allow another card to be used in conjunction with it and with a £25 threshold I assume that anything above that will start a line of credit with the originators of the card
9 juillet 2026
Réponse de Purecard
Hello John,
Thank you for taking the time to leave a review.
We do appreciate you feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
I have activated the Purecard
I have activated the Purecard, but when trying to pay a bill on line, it did not work!
1 juillet 2026
Réponse de Purecard
Hello Jenny,
Thank you for leaving a review.
We are sorry to hear you have had a little trouble paying a bill. If you are trying to use the card for a utility bill, it would be worth speaking to the utility company directly to make sure they will accept the card.
If you would like to have an agent look into this further for you, our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello,
Thank you for leaving a review.
We're delighted to hear that everything was good once you could view your card details. Thank you for your positive feedback!
Kind regards
Pure Card Team
Réponse de Purecard
Hello Mr Gostick,
Thank you for leaving a review.
We're so glad to hear you had a great experience with our service and found our team helpful on the phone. Thank you for your kind words!
Kind regards
Pure Card Team
I am still waiting for the card
I am still waiting for the card, over promising and under delivering.
9 juillet 2026
Réponse de Purecard
Hello Hefin,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
If you login to your account and click the card info tab, you will be able to view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
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