I personally have found it very difficult to spend my card anywhere, I tried to buy myself a new golf club in my local golf shop , all went well until the shop wanted the 3 security code and I wasn’t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This card was very difficult to access and took perserverence to get ! They were not sent automatically Eventually we were able to get it and we used it by buying a Tesco gift card otherwise we would... Voir plus
"My experience with the BT Reward Card was positive overall. The process of claiming the reward was straightforward, and the instructions were easy to follow. The card was simple to activate and use f... Voir plus
L'entreprise a répondu
I would prefer the reward card to be a gift card rather than MasterCard. I tried to use in a shop but they do not type in card numbers and online it can't be over the value of the card as online shopp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Coordonnées de contact
Royaume-Uni
- purecard.com
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Purecard
Hello Omar,
Thank you for leaving a review.
If you'd like us to raise a case for you regarding the card total, please contact our customer services team directly who will investigate.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello Carolyn,
Thank you for taking the time to leave a review.
We're so glad to hear you enjoyed the thoughtful gift! We appreciate your kind words.
Kind regards
Pure Card Team
Réponse de Purecard
Hello Francis,
Thank you for taking the time to leave a review.
We're so pleased to hear you found our product to be an excellent idea and very easy to use! We appreciate your positive feedback.
Kind regards
Pure Card Team
Bt rewards
the bt reward card was easy to set up and no problem in purchasing items on the card so very happy
3 juillet 2026
Réponse de Purecard
Hello Neil,
Thank you for taking the time to leave a review.
We're so happy to hear you found setting up and using the reward card easy for your purchases! Thank you for sharing your positive experience with us.
Kind regards
Pure Card Team
Would be good if I have a physical card…
Would be good if I have a physical card as it’s a hassle to log into account and use the card. I was in a shop one day and was unable to to log into account and use the card.
25 juin 2026
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
its only a virtual card
That its only a virtual card and not an a actual card I can take to the shops
27 juin 2026
Réponse de Purecard
Hello Samantha,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
Réponse de Purecard
Hello Mrs McCarthy,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our product easy to activate and use! We appreciate your positive feedback.
Kind regards
Pure Card Team
Great card but BT awful
The actual pure card is great but I had a nightmare claiming it from bt. It was really difficult to get into my account and it took multiple phone calls to bt to finally get them to claim it for me.
That being said once I got the card it’s great
1 mai 2026
Réponse de Purecard
Hello Lynsey,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with our card. Be sure to pass your feedback regarding BT directly to them, to help improve the service.
Kind regards
Pure Card Team
Very easy to apply for and use
22 juin 2026
Réponse de Purecard
Hello Stephen,
Thank you for taking the time to leave a review.
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service straightforward to apply for and utilize.
Kind regards
Prue Card Team
Réponse de Purecard
Hello Sharon,
Thank you for taking the time to leave a review.
You should be able to grab the card numbers/CVS and expiry date for the login you created so you can spend the card just like any Mastercard.
If you are getting stuck somewhere, please do contact our customer service team as they will b happy to guide you.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Every time I try and sign in doesn’t…
Every time I try and sign in doesn’t recognise my saved password
2 juillet 2026
Réponse de Purecard
Hello Michael,
Thank you for leaving a review.
We have popped you out a password reset and username reminder.
If you are having issues getting into you account, please do feel free to contact the team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Easy set-up
Having set up the virtual card it was immediately accepted by an online retailer - no problem. In short, a very useful bonus. Thank you
29 juin 2026
Réponse de Purecard
Hello Mr Thomas,
Thank you for taking the time to leave a review.
We are so pleased to hear that your virtual card was accepted without any issues and that you found it to be a very useful bonus. We truly appreciate you sharing your positive experience with us!
Kind regards
Pure Card Team
Too difficult to use especially as…
Too difficult to use especially as cannot be used for part payment
1 juillet 2026
Réponse de Purecard
Hello Margaret,
Thank you for taking the time to leave a review.
We do appreciate you feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear you are pleased with your reward. We do appreciate the feedback!
Kind regards
Pure Card Team
Réponse de Purecard
Hello Mr Morton,
Thank you for taking the time to leave a review.
We are sorry to hear that the card declined when trying to use it.
Please feel free to contact our customer care team directly, as they will be able to look at your transaction history and let you know what went wrong (and how to avoid it).
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Log in problems
Set up the card and then when I went to use it could not log into my account. I have put the whole thing aside just now because I can tell this will be a long drawn out process.
28 juin 2026
Réponse de Purecard
Hello Anne,
Thank you for taking the time to leave a review.
We have popped you out a password reset and user name reminder to help you gain access to your account. If you are still having issues however, please do not hesitate to contact our customer services team who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello Neil,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello Scott,
Thank you for leaving a review.
We do appreciate your positive feedback!
Kind regards
Pure Card Team
Still can’t access the bt app so I…
Still can’t access the bt app so I can’t use my reward card
30 juin 2026
Réponse de Purecard
Hello Malcolm,
Thank you for taking the time to leave a review.
We have popped you out a password reset and user name reminder to help you gain access to your account. If you are still having issues however, please do not hesitate to contact our customer services team who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Painful
Painful. Miscommunication from BT initially led to multiple phone calls, the digital card then arrived the next day after being told it could take 30 days. Then when you go to use on the online shop that they advertise on their own platform as being somewhere to use it, which evidently means there’s some reciprocal arrangement between Pure/BT/EE, it won’t allow you to use the balance towards a purchase. Now waiting for the physical card to just go and use it in person. A good deal from BT, but fulfilment and usability is very poor.
30 juin 2026
Réponse de Purecard
Hello Matt,
Thank you for taking the time to leave a review.
We do appreciate your feedback regarding the card and will certainly pass it forward. The card works online like most Mastercards, however there are some T's & C's around how to spend. All of these can be found when login into your Pure Card account.
Sorry for any inconvenience.
Kind regards
Pure Card Team
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