I personally have found it very difficult to spend my card anywhere, I tried to buy myself a new golf club in my local golf shop , all went well until the shop wanted the 3 security code and I wasn’t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This card was very difficult to access and took perserverence to get ! They were not sent automatically Eventually we were able to get it and we used it by buying a Tesco gift card otherwise we would... Voir plus
"My experience with the BT Reward Card was positive overall. The process of claiming the reward was straightforward, and the instructions were easy to follow. The card was simple to activate and use f... Voir plus
L'entreprise a répondu
I would prefer the reward card to be a gift card rather than MasterCard. I tried to use in a shop but they do not type in card numbers and online it can't be over the value of the card as online shopp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Coordonnées de contact
Royaume-Uni
- purecard.com
3,5
Moyen
2 k avis
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i loved the gift card.it helped me so…
i loved the gift card.it helped me so much and was so easy to use.no problems.
18 juin 2026
Réponse de Purecard
Hello John,
Thank you for taking the time to leave a review.
We are so happy to hear you loved the gift card and found it easy to use! We appreciate you sharing your positive experience.
Kind regards
Pure Card Team
I found purecard easy to use
26 juin 2026
Réponse de Purecard
Hello,
Thank you for taking the time to share your feedback.
We are so pleased to hear that you found our product simple to use. We appreciate your positive comments.
Kind regards
Pure Card Team
Free money with a cost
I wanted to top up but this isn't allowed so ended up using the money and left 95p unspent. As it's was a reward voucher, just left it
23 juin 2026
Réponse de Purecard
Hello Bev,
Thank you for taking the time to leave a review.
As the card is a one time use reward card, it unfortunately cannot be topped up but we will be sure to pass along your feedback to the team.
Kind regards
Pure Card Team
I used the card on Amazon to purchase…
I used the card on Amazon to purchase items for my new pupppy😁
26 juin 2026
Réponse de Purecard
Hello Ruthie,
Thank you for taking the time to leave a review.
We're so happy to hear our card helped you get everything for your new puppy! We appreciate your positive feedback.
Kind regards
Pure Card Team
Rubbish
Rubbish, you can't spend it anywhere apart from online, ridiculous 🙄 oh and you have to wait for over 3 months to get it with bt,
22 juin 2026
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
A difficult activation process
While it's nice to receive a £50 bonus, the process for activating the reward card was onerous and contained too many steps, most of which could allegedly be done online yet I had to call the call centre twice for help when this didn't work.
When I was offered the card it was sold to be as available to be offset against my BT bill, but I still can't work out a simple way to do this.
28 juin 2026
Réponse de Purecard
Hello KP,
Thank you for taking the time to leave a review and sorry to hear you had some issues claiming the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
In regards to using the card against your bill, you would need to speak to BT directly for more information if it was possible.
Kind regards
Pure Card Team
Found it difficult to download
Found it quite difficult to download, when eventually did I was able to see a virtual gift card with account and cvv numbers but now can't find card on my mobile at all so unable to start using. 😢
18 juin 2026
Réponse de Purecard
Hello Lesley,
Thank you for leaving a review.
The Pure Card is Virtual, however it isn't added to digital wallets.
You can spend the card online like any usual Mastercard, by entering the card numbers at checkout.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
I have registered my card but it won’t…
I have registered my card but it won’t let me log in I need help
21 juin 2026
Réponse de Purecard
Hello,
Thank you for leaving a review.
We have popped you out a user name reminder and password reset, which will hopefully allow you to access the account.
If you are having issue though please do feel free to contact the customer care team directly who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Easy to use
Easy to use. I had an issue finding loading my card details and emailed the team. I got a reply within 24 hours and the issue was resolved.
Excellent service.
25 juin 2026
Réponse de Purecard
Hello Sarah,
Thank you for taking the time to leave a review.
We're so glad to hear you found our service excellent and easy to use! We appreciate you sharing your positive experience with our support team.
Kind regards
Pure Card Team
I HAVE £60 BT Reward but not enough…
I HAVE £60 BT Reward but not enough card details, eg expiry date
27 juin 2026
Réponse de Purecard
Hello Kenneth,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
Great additional perk to signing up…
Great additional perk to signing up with BT. The card was easy to use and very flexible to use in most places online.
24 juin 2026
Réponse de Purecard
Hello Hellen,
Thank you for taking the time to leave a review.
We are so pleased to hear you found the card easy to use and flexible for your online purchases. Thank you for your kind words!
Kind regards
Pure Card Team
I’m unable to load card details and…
I’m unable to load card details and without card details can’t spend the money in the card
27 juin 2026
Réponse de Purecard
Hello Mercy,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello Sandra,
Thank you for taking the time to leave a review.
We're glad setup was easy. We hope you enjoy using it soon!
Kind regards
Pure Card Team
Very disappointed
I found it very difficult to action. It seems to only work digitally and I am not able to do this being in my 80s. I think it can only be used online and I only shop by going into a store so I feel upset that I have lost the use of the £95 which I had hoped to use.
.
13 juin 2026
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
It maybe worth contacting BT to see if an alternative reward could be granted.
Kind regards
Pure Card Team
I am still unsure how to use it
I am still unsure how to use it. I can not add it to Google pay not do I have a physical card to use, so how do I use it ??? Please do reply
20 juin 2026
Réponse de Purecard
Hello Mr Husain,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello Vic,
Thank you for taking the time to leave a review.
We are so pleased to hear that the setup was easy and the usage was simple for you! We appreciate your feedback.
Kind regards
Pure Card Team
Have not been able to access the card
15 juin 2026
Réponse de Purecard
Hello Sandra,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Reward card
I was pleasantly surprised by thr reward card. At the time I received it I was in a bit of a hard placed the card enabled me to use at my local grocery store to get all the food that I needed. So thank you BT.
26 juin 2026
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We are genuinely touched to hear how our reward card was able to assist you during a challenging time. Knowing it helped with your grocery needs means a lot to us. Thank you for sharing your positive experience.
Kind regards
Pure Card Team
Per card worked very well
Per card worked very well. I was able to buy a microwave and a kettle for free.
10 juin 2026
Réponse de Purecard
Hello Mr Tungate,
Thank you for taking the time to leave a review.
We are so glad to hear you had such a positive experience and enjoyed our card benefits! Thank you for sharing your feedback.
Kind regards
Pure Card Team
not as useful as it seems
it’s not something i can spend right away. the cash is not transferable so it feels out of sight out of mind. i don’t think i will get round to spending the money on this card online until i have a big purchase etc
26 juin 2026
Réponse de Purecard
Hello Sasha,
Thank you for leaving a review.
We do appreciate your feedback and will use it to improve our services.
Kind regards
Pure Card Team
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