I personally have found it very difficult to spend my card anywhere, I tried to buy myself a new golf club in my local golf shop , all went well until the shop wanted the 3 security code and I wasn’t... Voir plus
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Lisez les avis des autres
This card was very difficult to access and took perserverence to get ! They were not sent automatically Eventually we were able to get it and we used it by buying a Tesco gift card otherwise we would... Voir plus
"My experience with the BT Reward Card was positive overall. The process of claiming the reward was straightforward, and the instructions were easy to follow. The card was simple to activate and use f... Voir plus
L'entreprise a répondu
I would prefer the reward card to be a gift card rather than MasterCard. I tried to use in a shop but they do not type in card numbers and online it can't be over the value of the card as online shopp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Coordonnées de contact
Royaume-Uni
- purecard.com
3,5
Moyen
2 k avis
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I couldn't log in to claim the reward
5 juin 2026
Réponse de Purecard
Hello John,
Thank you for leaving a review.
We have popped you out a user name reminder and password reset, which will hopefully allow you to access the account.
If you are having issue though please do feel free to contact the customer care team directly who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello Michael,
Thank you for taking the time to leave a review.
Thanks for your feedback. We are happy to hear our product is good and easy to use.
Kind regards
Pure Card Team
Does BT want me to get this “gift”
Not an easy access to obtain the card. Several attempts before success.
25 juin 2026
Réponse de Purecard
Hello Fiona,
Thank you for taking the time to leave a review and sorry to hear you had some issues claiming the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
Kind regards
Pure Card Team
Can only use on line not physically
Can only use on line not physically, & only at certain retailers!!! so if don't use internet your screwed basically. What happened to the card where you could use by other means like entering card number.
11 juin 2026
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind regards
Pure Card Team
I have never had a virtual credit card…
I have never had a virtual credit card before so this caused me a little confusion and hence a 4 and not a 5.
10 juin 2026
Réponse de Purecard
Hello Aston,
Thank you for taking the time to leave a review.
We appreciate your feedback and understand that new features can sometimes take a little getting used to. We're always working to make things clearer.
Kind regards
Pure Card Team
Constantly got emailed and messaged…
Constantly got emailed and messaged asking me to activate my card but it turns out the hub has to go live and then you have to wait 14 days before you can activate. After the 14 days the link went to an error 404 message. Spent 40 mins on phone trying to get sorted. You can only use the card online or over phone, can't add to Google wallet so not ideal tbh.
5 juin 2026
Réponse de Purecard
Hello Graham,
Thank you for taking the time to leave a review.
We're very sorry to here you've had some issues with your card. Our team are always available to speak to if you are still having issues, so please do feel free to reach out. We will be sure to pass your feedback along to the team as well.
We are very sorry but currently, we don't support the ability to add Pure cards to any digital wallets at present.
Kind regards
Pure Card Team
DIABOLICAL PLUSNET REWARD CARD
I am extremely disappointed with how this issue has been handled.
I received a £170 Plusnet Reward Card and was emailed the activation code required to access the funds. On the final day of validity, I attempted to use the code, but it repeatedly failed. I generated a new code several times, but none worked. I then contacted customer services and was advised that they understood my frustration and would escalate the matter to a manager.
After being kept on hold for around 20 minutes, I was informed that no manager was available. When a manager eventually called back, I was told that the Reward Card had expired that morning and that nothing could be done.
I find this response unreasonable. I made every effort to access the funds before the card expired, but technical issues prevented me from doing so. Had the activation process worked as intended, I would have been able to use the reward. It is particularly disappointing that the funds were removed at the start of the expiry date rather than at the end of the day, leaving no opportunity to resolve the issue.
I am not seeking to escalate this matter to the Ombudsman if it can be resolved directly. However, I believe a fair and reasonable outcome would be for Plusnet to reissue the £170 Reward Card or provide an equivalent goodwill payment, given that I attempted to redeem it within the validity period and was prevented from doing so through no fault of my own.
I would appreciate a review of this decision and a gesture of goodwill that reflects Plusnet's commitment to customer satisfaction.
25 juin 2026
Avis spontané
Réponse de Purecard
Hello Heiab,
Thank you for taking the time to leave a review and very sorry to hear of this.
We can see that there is already a case on record so will leave communication via that method. Your case has been moved over to our escalations team who will be in touch directly as soon as possible.
Kind regards
Pure Card Team
I DO NOT LIKE DOING ON LINE.
24 juin 2026
Réponse de Purecard
Hello Robert,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
I tried to apply but I can't log in…
I tried to apply but I can't log in it's not working I'll have to call you
17 juin 2026
Réponse de Purecard
Hello Terezia,
Thank you for taking the time.
We can see that you need to confirm some information on your account so please do pop us a call or email and the team will get this sorted out for you.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Waste of time
Waste of time, not really a reward if they randomly decide when you can or can't access your account.
Account name reminder, 3 password resets and still refuses to allow me to access my account. Learn from my mistake write down the digital card details then they can't block you from using the money as and when you want.
23 juin 2026
Avis spontané
Réponse de Purecard
Hello Kenneth,
Thank you for taking the time to leave a review and sorry to hear you are having issues.
Please do feel free to contact the team directly who will be happy to help you out.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I loved how I got the card it worked…
I loved how I got the card it worked out well and I got really happy using it
17 juin 2026
Réponse de Purecard
Hello Sarah,
Thank you for taking the time to leave a review.
We are so happy to hear you loved getting and using the card! Thank you for sharing your positive experience.
Kind regards
Pure Card Team
dont know how to use it
24 juin 2026
Réponse de Purecard
Hello Christopher,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
What waste of time
What waste of time, not a reward in any way. Set everything up correctly, checked by logging out and then in on the day. Now I come to use the credit and BT just keeps saying they can't find my account
23 juin 2026
Réponse de Purecard
Hello Kenneth,
Thank you for taking the time to leave a review and sorry to hear you are having issues.
Please do feel free to contact the team directly who will be happy to help you out.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Trying to use the card it’s notcrap working…
Trying to use the card it’s not working , load of crap
23 juin 2026
Réponse de Purecard
Hello Mr Woodward,
Thank you for leaving a review and sorry to hear you are having issues using your card.
If you are stuck, you can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Not good
I set my account up now I can't log in to use it just get please wait in the middle of the screen
23 juin 2026
Réponse de Purecard
Hello Ryan,
Thank you for leaving a review and sorry to hear you are having issue with your account.
If you would like some help please feel free to contact our customer care team directly. They will be happy to trouble shoot through this with you.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Réponse de Purecard
Hello Rob,
Thank you for taking the time to leave a review.
We're happy to hear that setting up for online shopping was so easy for you. Thank you for your positive feedback!
Kind regards
Pure Card Team
I can’t seem to use my card anyway
I can’t seem to use my card anyway, so I wish BT would take it off my bill that would be more useful to me
29 mai 2026
Réponse de Purecard
Hello Ms Townsend,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I dont like the fact I only have a…
I dont like the fact I only have a virtual card option, I prefer to be able to spend as and where I like online or directly in shops and there should be an option to get a physical card as per previous provider with a small charge. Also 1 year valid date should be longer at least 2 years before the card expires.
10 juin 2026
Réponse de Purecard
Hello Lozza,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
What a lovely way to attract new…
What a lovely way to attract new customers. We used the card to purchase things we wouldn’t usually buy
5 juin 2026
Réponse de Purecard
Hello Ann,
Thank you for leaving a review
We're so glad you enjoyed exploring new items with our card! We appreciate your kind words and positive feedback.
Kind regards
Pure Card Team
It was very difficult to obtain this…
It was very difficult to obtain this card,now it has disappeared from the my bt app. AndI have not used it yey!! I also had to open an account with username and password,which I will never use again!
21 juin 2026
Réponse de Purecard
Hello Michael,
Thank you for leaving a review.
You can find your Pure Card by logging into the account you created to activate the card. Once in, click the 'card info' tab to view the card numbers.
We will pop you out a user name reminder and password reset so you can gain back access.
Kind regards
Pure Card Team
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