I personally have found it very difficult to spend my card anywhere, I tried to buy myself a new golf club in my local golf shop , all went well until the shop wanted the 3 security code and I wasn’t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This card was very difficult to access and took perserverence to get ! They were not sent automatically Eventually we were able to get it and we used it by buying a Tesco gift card otherwise we would... Voir plus
"My experience with the BT Reward Card was positive overall. The process of claiming the reward was straightforward, and the instructions were easy to follow. The card was simple to activate and use f... Voir plus
L'entreprise a répondu
I would prefer the reward card to be a gift card rather than MasterCard. I tried to use in a shop but they do not type in card numbers and online it can't be over the value of the card as online shopp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Coordonnées de contact
Royaume-Uni
- purecard.com
3,5
Moyen
2 k avis
Demande des avis aux clients
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It was very difficult to obtain this…
It was very difficult to obtain this card,now it has disappeared from the my bt app. AndI have not used it yey!! I also had to open an account with username and password,which I will never use again!
21 juin 2026
Réponse de Purecard
Hello Michael,
Thank you for leaving a review.
You can find your Pure Card by logging into the account you created to activate the card. Once in, click the 'card info' tab to view the card numbers.
We will pop you out a user name reminder and password reset so you can gain back access.
Kind regards
Pure Card Team
Réponse de Purecard
Hello Claire,
Thank you for taking the time to leave a review.
We're glad you enjoyed your experience. We appreciate your positive feedback.
Kind regards
Pure Card Team
No Digital Wallet function
Not having a wallet function to allow for in store face to face transactions, was a disappointment.
11 juin 2026
Réponse de Purecard
Hello Eoin,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Sorry for the inconvenience
Kind regards
Pure Card Team
Great card was a gift for signing up to…
Great card was a gift for signing up to by was excepted at most online retailers
5 juin 2026
Réponse de Purecard
Hello Thomas,
Thank you for taking the time to leave a review.
We're so glad to hear the card was a great gift and widely accepted! Your positive feedback is truly appreciated.
Kind regards
Pure Card Team
When i used the card it was easy but…
When i used the card it was easy but the problem is i have not received the item i ordered is there a problem.
14 juin 2026
Réponse de Purecard
Hello David,
Thank you for taking the time to leave a review.
We are happy to hear you found the car easy and do hope your items arrive soon.
Kind regards
Pure Card Team
I enjoyed spending the £50
I enjoyed spending the £50. If you have any more going spare you can send them in my direction. Thank you.
13 juin 2026
Réponse de Purecard
Hello Mary,
Thank you for leaving a review.
We are so glad you enjoyed your experience with us! Your positive feedback truly brightens our day. Thank you for sharing.
Kind regards
Pure Card Team
Two significant issues with Purecards
There are two significant issues with these plastic cards:
1) They are an environmental disaster - because they have an embedded microchip and a magnetic stripe they cannot be recycled; because they are prepaid cards that cannot be topped-up they are only used for a short time; all these millions of non-reusable Purecards end up in landfill.
2) They cannot be used as part payment towards transactions, so users are often left with unused balances on their cards and do not get to spend the full card value.
Purecard say that a large number of Purecards issued are virtual, but they don't publish the proportion which suggests it isn't high. It would be good to know whether they have any plan to stop using plastic for their cards.
20 juin 2026
Avis spontané
Réponse de Purecard
Hello Jonathan,
Thank you for taking the time to leave a review.
A large amount of Pure Card are offered as a digital with no card needing to be provided at all, however we do appreciate the need to to keep environmental impact to the lowest possible - it is really important to us.
This card does work in the same way as a bank card and a lot of retailers will not allow you to use part payment for online transactions. There is an option to use gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Not got my card yet
Not got my card yet , well I received it but can’t access it nothing but trouble with my broadband, should’ve stayed with my last provider.
Can’t access my account, alarms won’t link to the router but Bt know this & ask for a review!!!!!
1 juin 2026
Réponse de Purecard
Hello Robert,
Thank you for leaving a review.
We are Pure Card, them team that offer the reward you receive for joining BT.
It maybe better to post your review to BT directly, as they will be able to help you out with the issues you have been having.
Kind regards
Pure Card Team
Réponse de Purecard
Hello Anne,
Thank you for taking the time to leave a review.
We do appreciate your feedback regarding how long it took to receive the card and will be sure to pass this along to the team.
Kind regards
Pure Card Team
It was so easy to use ,can't belive it…
It was so easy to use ,can't belive it was true and to get it as a reward
19 juin 2026
Réponse de Purecard
Hello John,
Thank you for leaving a review.
We are so pleased to hear you found it easy to use and enjoyed receiving it as a reward! Thank you for your feedback.
Kind regards
Pure Card Team
Have bought a few things with me bt…
Have bought a few things with me bt card and had no problem
16 juin 2026
Réponse de Purecard
Hello May,
Thank you for taking the time to leave a review.
We are so happy to hear you've had a problem-free experience with us. Thank you for your kind words!
Kind regards
Pure Card Team
Excellent experience so easy to use and…
Excellent experience so easy to use and loads of places to spend your money
9 juin 2026
Réponse de Purecard
Hello Andrea,
Thank you for taking the time to leave a review
We're so glad to hear you found it easy to use and enjoyed the variety of spending options. Thank you for your feedback!
Kind regards
Pure Card Team
Réponse de Purecard
Hello Kirk,
Thank you for leaving a review.
Thank you for your feedback. We will be sure to pass this along in order to make the service better.
Kind regards
Pure Card Team
great deal.
18 juin 2026
Réponse de Purecard
Hello,
Thank you for your feedback.
We really appreciate that you are happy with your reward.
Kind regards
Pure Card Team
Easy to use, very Happy
My Pure Card experience was seamless. I was made aware when it was ready to use and the set up was straight forward. The funds are easily used online, I decided to use the reward for some long awaited literature that always seemed too costly. Very Happy!
9 juin 2026
Réponse de Purecard
Hello Steph,
Thank you for leaving a review.
We are so pleased to hear that your experience was seamless and that you found the setup straightforward. It's wonderful that you were able to use your reward for some much-desired literature. Thank you for sharing your positive feedback!
Kind regards
Pure Card Team
My only issue is that there should be…
My only issue is that there should be an option for a physical card
18 juin 2026
Réponse de Purecard
Hello Munny,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
Holding my money for a payment which…
Holding my money for a payment which haven’t gone through. Because it’s taken so long to come back (despite me having proof from the company the payment hasn’t gone through) I have to now pay more to get what I needed in shorter time.
8 juin 2026
Réponse de Purecard
Hello Toby,
Thank you for leaving a review and sorry to hear of the issues you are having.
If you would like us to investigate the funds pending on the card, please do feel free to get in touch with our customer service team who will be more than happy to help.
You can find our contact details here: https://www.purecard.com/help/contact
Kind regards
Pure Card Team
Réponse de Purecard
Hello Mr Beer,
Thank you for leaving a review.
We're glad you found it straightforward and easy to use. Thank you for your positive feedback.
Kind regards
Pure Card Team
Réponse de Purecard
Hello Wendy,
Thank you for leaving a review.
We do appreciate your positive feedback! We're glad you found it easy to use.
Kind regards
Pure Card Team
Took a while to come through
Took a while to come through, but it did, very happy nice little perk and Im happy with BT thank you
1 juin 2026
Réponse de Purecard
Hello Carly,
Thank you for taking the time to leave a review.
We are so pleased to hear you're happy with the perk and our service. Thank you for your patience and positive feedback!
Kind regards
Pure Card Team
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