I personally have found it very difficult to spend my card anywhere, I tried to buy myself a new golf club in my local golf shop , all went well until the shop wanted the 3 security code and I wasn’t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This card was very difficult to access and took perserverence to get ! They were not sent automatically Eventually we were able to get it and we used it by buying a Tesco gift card otherwise we would... Voir plus
"My experience with the BT Reward Card was positive overall. The process of claiming the reward was straightforward, and the instructions were easy to follow. The card was simple to activate and use f... Voir plus
L'entreprise a répondu
I would prefer the reward card to be a gift card rather than MasterCard. I tried to use in a shop but they do not type in card numbers and online it can't be over the value of the card as online shopp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Coordonnées de contact
Royaume-Uni
- purecard.com
3,5
Moyen
2 k avis
Demande des avis aux clients
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Réponse de Purecard
Hello Stephen,
Thank you for leaving a review.
We do appreciate your positive feedback!
Kind regards
Pure Card Team
Réponse de Purecard
Hello Yvonne,
Thank you for leaving a review.
We appreciate your feedback. We're glad it was easy to activate and use.
Kind regards
Pure Card Team
Aged 82 I am unable to use a virtual card unaided
I am 82 years old. I also have essential tremor which gives me shaking hands making it extremely difficult to order things online. A virtual card is a nightmare. I will not be able to use it without help.
16 juin 2026
Réponse de Purecard
Hello Mrs Taylor,
Thank you for taking the time to leave a review.
In this case the reward card is only offered in a digital format. It would be worth speaking to BT directly however, to see if they maybe able to offer an alternative so you have an easier time with the reward.
Kind regards
Pure Card Team
Réponse de Purecard
Hello Bukola,
Thank you for taking the time to leave a review.
Thank you for your wonderful feedback! We're so glad you found the card fun and easy to use.
Kind regards
Pure Card Team
Undecided
To be honest I have not used the card yet. The problem with the card being online is remembering when to use it. I would prefer something I can add to my google wallet. I would also prefer to be able to use the award as I want to and not be restricted by the affiliations of the card company.
15 juin 2026
Réponse de Purecard
Hello Kate,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card or a card that can be added to digital wallets, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind regards
Pure Card Team
Setting up the card was easy to do
25 mai 2026
Réponse de Purecard
Hello Ann,
Thank you for taking the time to leave a review.
We are so happy the setup was easy for you! Thank you for your feedback.
Kind regards
Pure Card Team
The card is limited in that for a…
The card is limited in that for a digital card, it needs to be available to my digital wallet but that feature isn’t available.
15 juin 2026
Réponse de Purecard
Hello Graham,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.
We are sorry for the inconvenience.
Kind regards
Pure Card Team
Had the card and brought presents for…
Had the card and brought presents for my grandchildren. It was easy setting it up and using it.
25 mai 2026
Réponse de Purecard
Hello Antony,
Thank you for leaving a review.
We are so glad you found it easy to use for your grandchildren's presents! Thank you for sharing your positive experience.
Kind regards
Pure Card Team
Réponse de Purecard
Hello,
Thank you for taking the time to leave a review.
We're so glad to hear you found it easy to use with your new TV! Thank you for your positive feedback.
Kind regards
Pure Card Team
The card was easy to use
The card was easy to use, and was so easy to make purchases with. It was just like using a normal bank card
27 mai 2026
Réponse de Purecard
Hello,
Thank you for leaving a review.
We're so glad to hear you found the card easy to use for purchases. Thank you for sharing your positive experience with us!
Kind regards
Pure Card Team
Réponse de Purecard
Hello Jill,
Thank you for taking the time to leave a review.
Thanks for your positive feedback! We're glad you found our product easy to use.
Kind regards
Pure Card Team
made me to shop online at least once a month
Made me to shop online.
Everything went smoothly that's great.
8 juin 2026
Réponse de Purecard
Hello Mr Bandaranayake,
Thank you for leaving a review.
We are so glad everything went smoothly with your online shopping experience. Thank you for your kind words.
Kind regards
Pure Card Team
Meal deal
Used card as part payment for a meal at the old Mill in Brighouse
No problem with the card. Accepted straight away.
13 juin 2026
Réponse de Purecard
Hello Gerald,
Thank you for leaving a review.
We are so glad to hear your card was accepted without any issues! We appreciate you sharing your positive experience.
Kind regards
Pure Card Team
I've not been able to use my BT…
I've not been able to use my BT Purecard as there doesn't appear to be an android app and no one has come back to me
1 juin 2026
Réponse de Purecard
Hello Daen,
Thank you for leaving a review.
In this case, you do not need an App to receive and spend your Pure reward card. You simply create a login, follow the steps and activate your card. You will then be emailed the card details to spend.
The card cannot be added to digitals wallets however.
Kind regards
Pure Card Team
Can't activate the card because the…
Can't activate the card because the code to activate that they "just sent" doesn't arrive in under twelve hours. The code is only valid for ten minutes...
14 juin 2026
Avis spontané
Réponse de Purecard
Hello Nathan,
Thank you for leaving a review and we are sorry to hear you are having issues with your card activation.
Please could you contact the customer care team directly and they will be happy to help. It maybe the case that we are missing some information from your account which they will fix for you.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I was dubious at first
I was dubious at first, but it was legit the process to activate was pretty straightforward and after having spent the balance I can say it’s been a pleasant experience - thanks BT!
14 juin 2026
Réponse de Purecard
Hello Nisa,
Thank you for leaving a review.
We are so glad to hear that the activation process was straightforward and that you had a pleasant experience with us. Thank you for your kind words!
Kind regards
Pure Card Team
Waste of everyone’s time trying to do a split purchase
Why can’t your company give a normal credit card which everyone understands
Trying to part pat for a product seems to confuse everyone even the staff at Curry’s
Another digital waste of space
8 juin 2026
Réponse de Purecard
Hello Eve,
Thank you for taking the time to write a review and I am sorry to hear the virtual card is not right for you.
We have deals with our clients to provide specific products to them, so we would suggest contacting the company that issued you the card to see if they can offer an alternative.
Kind Regards
Pure Card Team
Réponse de Purecard
Hello Jim,
Thank you for taking the time to leave a review and sorry to hear you found the card fiddly
We do appreciate your feedback and will be sure to pass this along to the team to better the service we offer.
Kind regards
Pure Card Team
i have not received my bt card yet.
13 juin 2026
Réponse de Purecard
Hello Nigel,
Thank you for taking the time to leave a review and sorry to hear you are still waiting for your card.
The BT Pure Cards are virtual so nothing will arrive via the post on this occasion. We can see you have activated your account so all you need to do is login, go to 'My account' and then 'Card details'. This will show you the relevant card number for you to be able to spend.
If you are having issues getting logged in, don't worry as our team will be able to help you. They can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
A great reward
13 juin 2026
Réponse de Purecard
Hello Brenda,
Thank you for leaving a review.
We are really pleased you were happy with your Pure reward card!
Kind regards
Pure Card Team
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