Quick Man and Van Avis 799

Really happy with the job done by Elvis. He was on time and the furniture was efficiently moved to storage.

Ehsan was very kind, respectful and helpful. He safely dropped me and my belongings to the destination. I highly recommend his service.

UPDATED: They promptly offered me a partial refund, which is much appreciated, hence I've changed my review.

ORIGINAL REVIEW: Very disappointed with the service. I had booked a Luton van with driver and 1 helper to arrive at my house in Cardiff for moving at 4pm. They charged me £70 at the time of booking.

I was told on the morning of the house move that the driver cancelled the booking and that the only other driver available is for 2pm. I accepted this change. However, neither the driver, nor the helper arrived. After waiting 1 hour, I called their office at 3pm, where the receptionist Ana said she will check with the driver on their ETA.

Ana never called me for any update and then when I called her again at 3:30pm, she said the driver is on his way but she can't give any ETA. She didn't resolve the matter and didn't give any update and then I had to directly call the driver, Emmanuel, who told me an entirely different story. He said that he was waiting for the helper to arrive from Carmarthen and there was no way they both could be at my house before 7pm!!!

Frustrated and stressed, I asked Emmanuel to come without the helper and that I was going to load everything in the van with him. Finally, Emmanuel arrived 150 minutes late at my house at 4:30pm and by that time, our house buyers had already started moving their furniture inside the house, and we had to move everything out on the driveway on our own.

Not only did Quick Man and Van not have the courtesy or the basic decency of offering any refund, they also charged me for the extra helper who NEVER arrived, delayed my house move, didn't communicate anything and constantly LIED about the situation. The only good thing about this whole experience was the driver, Emmanuel, who tried to help as much as he could as it wasn't his job and he was just handed this job on the day AFTER the time the driver was supposed to arrive.

Quick Man and Van might give you an unbelievably low quote but it clearly shows in their service, care and honesty. My advice would be to pay more and book from some place more reputable and reliable.

I had a great experience with Quick Man and Van and would highly recommend their service.

Initially, I booked a van with a driver, but later realised I needed a larger vehicle for my move. Adrian was extremely helpful and accommodating—he quickly arranged the cancellation and only charged a very reasonable admin fee, which I really appreciated.

On the moving day, the driver, Maesuthan Sellathurai, was absolutely outstanding. He worked incredibly hard and managed to handle most of the heavy lifting on his own. He was also very polite, friendly, and professional throughout the entire process, which made a potentially stressful day much easier for us.

I would like to sincerely thank both Adrian and Maesuthan for their excellent service. I wouldn’t hesitate to use them again in the future.

Great service, on time. Highly recommended.

Easy to book and communicate with (we needed to change the booking time a few days before). The driver was excellent - prompt, efficient, friendly and moved everything safely and securely. Would highly recommend.

Great service, the driver kept me informed of his arrival time etc and wouldn’t let me help carry stuff! Definitely recommend

Extremely helpful, polite, strong, careful and quick- would highly recommend

Excellent! Izuchukwu Okongwu arrived on time. He phoned and gave me his ETA before he arrived. He was very efficient, friendly and so helpful. I was trying to help him load things but he had it done in no time. He arrived at his destination, 100 miles away, in excellent time and quickly got the van unloaded and boxes stored in the garage. I cannot recommend him highly enough.

Polite. Efficient. Completed move within the time allotted. Highly recommend.

Happy and satisfied with my experience. The driver was excellent and the head office was quick in sorting out the communication issue with the 1st irresponsive driver confirming my move with a first tier supplier.

Great experience, easy to book and has reliable service

Excellent punctuality. Driver worked very hard loading and unloading. Very easy to book online with immediate communications with driver contact number. Would recommend. Worth the money for helping ease stress of moving day.

Driver was helpful and hardworking, treated my belongings with care and respect.
The company website is very easy to navigate and get exactly what you need. The prices are very reasonable and the service was outstanding.

Unprofessional behaviour from a support office manager. Instead of clearly explaining the situation, the communication was rude and inappropriate, and the issue was escalated unnecessarily. It also gives the impression of an abuse of position — behaviour typical of problematic staff who misuse authority when they have it. People with this approach should not be working in customer support, as it undermines trust in the platform.
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I consider it necessary to warn potential partners and customers. The dispute arose over £10. If management resorts to public personal remarks and an aggressive tone over such a sum, it raises a legitimate question as to what the reaction would be in a dispute involving £11 or more.
Such behaviour indicates an inability on the company’s part to take responsibility and resolve issues in a professional and mature manner, which raises serious concerns about its standards of engagement.

Drivers on time and good communication before and during, speedy, very polite and helpful

I booked a move with Quick Man and Van and the experience started with their driver, Craig, simply refusing to show up at the agreed time because he decided the job was not worth enough money for him. That left us stranded at the property with a strict time window and no help to move heavy furniture. We had specifically paid for loading assistance from 14:00, and instead we were forced to carry everything down three flights of stairs ourselves under pressure.

To their credit, they eventually sent a replacement driver who arrived around 3:20 and was helpful, but by that point the damage was done. The whole reason for booking a timed service with help was to avoid exactly this situation. Because their original driver did not turn up, we lost the service we paid for at the most critical part of the move.

What is most frustrating is the response from the company afterwards. They acknowledged that the driver refused the job and said they removed him from their platform, yet still refused any partial refund. Their position is that because a van eventually arrived and the transport was completed, they consider the booking fulfilled. That completely ignores the fact that we paid for manpower at a specific time and had to do that work ourselves.

The communication also required chasing, and the final outcome was a polite but firm refusal to take any responsibility beyond an apology. From a customer perspective, paying for a timed, assisted move and then having to haul furniture down multiple flights of stairs because their driver chose not to come is not an acceptable level of service.

I would not book with them again. Reliability at the agreed time is the whole point of using a moving service, and when that fails, a technical reading of the terms and conditions is not a fair solution.

Very easy to book, reasonable price and clear communication, good driver. I can definitely recommend

Professional and good value. Easy to book.