Quick Man and Van Avis 803

Drivers on time and good communication before and during, speedy, very polite and helpful

I booked a move with Quick Man and Van and the experience started with their driver, Craig, simply refusing to show up at the agreed time because he decided the job was not worth enough money for him. That left us stranded at the property with a strict time window and no help to move heavy furniture. We had specifically paid for loading assistance from 14:00, and instead we were forced to carry everything down three flights of stairs ourselves under pressure.

To their credit, they eventually sent a replacement driver who arrived around 3:20 and was helpful, but by that point the damage was done. The whole reason for booking a timed service with help was to avoid exactly this situation. Because their original driver did not turn up, we lost the service we paid for at the most critical part of the move.

What is most frustrating is the response from the company afterwards. They acknowledged that the driver refused the job and said they removed him from their platform, yet still refused any partial refund. Their position is that because a van eventually arrived and the transport was completed, they consider the booking fulfilled. That completely ignores the fact that we paid for manpower at a specific time and had to do that work ourselves.

The communication also required chasing, and the final outcome was a polite but firm refusal to take any responsibility beyond an apology. From a customer perspective, paying for a timed, assisted move and then having to haul furniture down multiple flights of stairs because their driver chose not to come is not an acceptable level of service.

I would not book with them again. Reliability at the agreed time is the whole point of using a moving service, and when that fails, a technical reading of the terms and conditions is not a fair solution.

Very easy to book, reasonable price and clear communication, good driver. I can definitely recommend

Professional and good value. Easy to book.

Great experience today. The gentleman who helped me move was very polite and made sure all my furniture was well-secured during transport. It’s hard to find such reliable service these days. 10/10

Professional, on time, helpful and friendly. Would hire again

This is simply a scam. I booked their service in advance, but the hour before the scheduled time, they told me it was cancelled. Now after more than one mouth, they have not sent me and refund.

Cheap and loads of options

The driver turned up on time and was very patient and courteous. He helped out even though my sons were loading and unloading the van.

There was a change from original specific driver to one with zero reviews to his name. I initially made a pre full online payment of £390.48 for what I thought was a fairly local regionalised Bristol based driver for a 4 hour job + additional support to transfer my belongings into a local storage facility nearby as an emergency situation tactic measure having been served an eviction notice for the 18th December 2025.

Unfortunately, for me due to not having access to phone device apps I was denied pin access & any means of entry access to the storage facility resource completely.

I was then subjected to feel intimidated & threatening behaviour to give in to the driver’s demanding threatening persistence intimidation tactic of a further cash payment from a local cash machine of *GBP£250.00 early am on the 19th December 2025 on top of the sum of what was already prepaid(intimidating threats include putting out my personal belongings on the street). * that £250.00 could have made a difference to the somewhat quality of life for myself this Christmas💯The tragically profoundly broken sad Narcissistic Supply female victim of covert emotional NPD trauma abusers - I was thinking treating myself to a Christmas Eve Carol service at Winchester via the train yet I don’t think I have that window of opportunity option is open now with the spiralling costs of public transportation especially rail & overnight accommodation(budget limitation). I was also subjected to agree to give him an extra £150.00(money I don’t have) on the 2nd January 2026.

I was in such a frantic day to pack that I made allowance for what I thought was initially a kind hearted gesture of goodwill to help me pack very haphazardly & load the van I was completely aware of personal sentimental items had magically made a disappearing act within the residence address of 13 years(Anne Osbourne’s lovely book etc. )subsequently, whilst checking the unit I noticed I couldn’t access, see or find numerous items that I own ie the full moon salt lamp from the holistic shop was purchased pre pre pandemic times was a good buy & in good working order unlike the Lidl purchase salt lamp purchased years later(not the bulb) & speaking of the Lidl salt lamp I specifically didn’t want to bring this with me but found it there nevertheless. I need to go back soon to try to local the missing items which does include fairly traded silver
moonstone jewellery, favourite corduroy blouse etc. I’m the sort of female individual that retains info & that includes what I personally own & thus know what I have(mainly sentimental stuff) & I’m due a visit to UK storage to see if I can check again but thoroughly.

If that’s not exploitation of a vulnerable mature female I don’t know what is? I honestly feel I have been scammed yet again - as a old school female of a certain again that was born in the English capital city I honestly feel England is a place & country that attracts the crooked deceitful individual 💯

I’m also really concerned now for my safety & security of belongings as he had access to my personal storage facility codes before I did & for a longtime & who's to say he didn’t specifically record that information for nefarious reasons & in revenge for myself having the courage to write this very authentically honest & open review?

I had sensed great anger & resentment in the driver’s native mother tongue language in the additional support guy’s native voice(far from happy) which increased my level of vulnerability & dissatisfaction not to mention uncomfortable at the thought of being scammed and taken advantage of yet again 💯😳

The fact I was led to believe it was a Bristol based service(always like to support local service business people where possible) & all the being subjected to intimidating harassment further payments makes me believe is is a far removed from transparently good service business makes me suspicious of the plethora of ubiquitous service businesses designed to attract business via exploitative channels & including society’s most vulnerable. It now has made me aware of thinking twice & thrice prior to booking a service online 💯

I don’t think I have any hesitation of avoiding the likes of Quick man & a van, once bitten twice shy(even this specific trademark name sounds suspicious, they probably will change the traded name now I’ve mentioned yet this specific experience has put myself off booking hired unknown business of the service for life - far too many dodgy nefarious individuals out there in all different disguised positions in all crossed sections of society with some of the biggest crooks in powerful governance).

I used this service to book a removal van. It was very straightforward and reasonably priced - the two men who turned up were helpful and flexible.

Booked a few days before our move, so was disappointed that the driver we chose accepted the job, but couldn't do it due to technical difficulties (not his fault, so totally understandable!).

Was impressed that a replacement driver had been found very quickly, but after receiving that confirmation email, I had a call from the driver (on the Friday, move was Saturday) to say he couldn't get here until 3PM (we had booked for 5hours, starting at 11AM). Explained we'd booked for earlier and he said he was "too busy" and said he would put the job back on the system.
This was 15 hours before we were due to move, so was disappointed again, BUT then had a driver accept the job. He came from past Leeds (we're in Greater Manchester) and traffic held him up, but not by much (35 minutes).

Opey was polite, professional, understanding and easy to communicate with. Would definitely recommend him 5/5.

4/5 stars for Quick Man & Van, because the work was great, but it was third time lucky for us - don't know if this is a regular occurrence, but it can be stressful when you're about to move and don't know if anyone will turn up.

Direct price and quick service

Our guy was amazing. He made a very stressful day a lot easier. He was also very flexible

This entire experience was genuinely one of the worst and most stressful moves I have ever had.

I booked a van for 12:00 p.m. several days in advance. On the morning of the move, I was suddenly informed that the van could no longer arrive at 12 and would instead come at 2:00 p.m. No alternative driver or solution was offered. The van eventually turned up at around 2:30 p.m., more than two hours later than the time I had booked, which completely disrupted my moving schedule and caused issues with collecting my keys.

The booking information clearly stated that the van had 2 passenger seats, so I reasonably expected to travel with my belongings. When the van arrived, I found that there was no passenger space for me, meaning I had to make my own way across London on public transport while everything I owned was driven separately. This was extremely inconvenient and absolutely not what I thought I was paying for.

When I raised a formal complaint afterwards, the response I received did not acknowledge the disruption or the practical impact the delays had caused. Instead, it felt dismissive and unhelpful, which only added to the frustration.

To make the whole situation even more unpleasant, after I posted my review, the company sent me a long and formal email demanding that I change parts of it and warning me about “factual inaccuracies.” The message came across as unnecessarily intimidating, especially considering that my review reflects exactly what happened and expresses my personal dissatisfaction with the service I received — which I am entitled to do.

Overall, the service was unreliable, poorly communicated, and far below what I expected when paying for a professional move. And receiving a threatening email in response to honest feedback only reinforced how disappointing the entire experience was. Based on all of this, I would not use this company again and would strongly advise others to be cautious.

Today Abdul and his friend helped us to move our house. Both of them were very professional and very very careful in handling stuff. They finished their work with perfectness and has helped us immensely to shift our house smoothly. I am completely satisfied with their service.

Obi arrived in time, was very helpful and nothing too much trouble

Good service at very short notice.
Will definitely use again.

Punctual, friendly and helpful. I'd highly recommend.