Great service, professional and courteous. The agent was clear and consise and our my mind at rest. Easy to do business with. RCI have some amazing savings rates and the app is all that I need... Voir plus
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Lisez les avis des autres
I have had two fixed rate bonds with RCI for a number of years and they are a superb provider. I love the website which is well laid out,clear and well designed (it also avoids having the usual hackne... Voir plus
L'entreprise a répondu
Applied for an E-volve saver account 17 days ago. Still nothing. Have managed to open 9 other savings accounts during the same period, and all have been opened and working within 24hrs. Doesn’t fill... Voir plus
L'entreprise a répondu
Just updated my maturity options on my maturing 2 year bond. Split the money between 2 accounts. Website works well & found doing what I needed was easy & straightforward.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Coordonnées de contact
Watford, Royaume-Uni
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4,5
Excellent
835 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We've banked with RCI for several years…
We've banked with RCI for several years and have always been happy with the service provided.
1 avril 2026
Avis spontané
Réponse de RCI Bank
Hi Archie, Thank you for your continued trust in RCI Bank. We’re delighted to hear that you’ve been happy with our service over the years and really appreciate your loyalty.
An easy transfer in of my savings and…
An easy transfer in of my savings and cash Isa . Extremely clear correspondence and the customer service is second to none!
31 mars 2026
Avis spontané
Réponse de RCI Bank
Hi, Thank you for your feedback. We’re really pleased to hear that transferring your savings and Cash ISA was easy and that you are satisfied with our correspondence and customer service.
Opened a 12mth fixed rate bond
Opened a 12mth fixed rate bond, very easy , happy with interest rate. Would definitely recommend RCİ bank.
20 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Susan, Thank you for your recommendation. We’re delighted to hear that opening your 12‑month fixed rate bond was easy and that you’re happy with the interest rate. We really appreciate you choosing RCI Bank.
Easy to open and decent interest rate
Easy to open and decent interest rate. What more would you want.
27 mars 2026
Avis spontané
Réponse de RCI Bank
Thank you for your feedback. We’re pleased to hear you found the account easy to open and the interest rate competitive. Have a lovely day
Very easy to do business with RCI
Very easy to do business with RCI - competitive interest rates and slick service / website make a very good proposition.
26 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Maeve, Thank you for your great feedback. We’re glad to hear you value our competitive interest rates and appreciate the quality of our service and website.
Clear communication and excellent customer service
I can’t praise RCI highly enough. I found setting up a savings account very straightforward. Their communication is excellent and the information they send is clear and easy to understand. Customer service is first class and it is very easy to get in touch with RCI. When I recently had a query about my savings I got a response in a very short period of time. I recently downloaded the RCI app and this lets me access my account information even more easily. I just wish RCI offered a current account because I would swap to them immediately (the bank I am currently with is virtually impossible to get in touch with unless you prefer to interact with a bot rather than a human being).
31 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Karen, Thank you for your kind feedback. We’re delighted to hear that setting up your savings account was straightforward and that our communication, customer service, and app have made managing your savings easy. Have a lovely day
Simple way to invest with a good…
Simple way to invest with a good return,
Straight forward to have interest paid back
30 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Robin, Thank you for your feedback. We're really pleased to hear you’ve found investing with us simple and straightforward, and that you’re happy with how your interest is paid.
Good clear website/app
Good clear website/app, and simple to use. I have had no problems to resolve, so cannot comment on customer service. Very happy with product.
16 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Mr Birch, Thank you so much for taking the time to share your feedback! We’re glad to hear that you find our website/app clear and easy to use.
WITHDRAWAL QUERY
I telephoned RCI and the call was answered without delay. I was ringing to seek reassurance that all was well re a planned withdrawal. I spoke to David who was very helpful and he clarified everything for me.
It was a very pleasant conversation
9 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Andrew, Thank you for taking the time to share your experience with us. We’re really pleased to hear that your call was answered promptly and that David was able to provide the reassurance you needed regarding your planned withdrawal. Have a great day
Good end to end process
Good process from beginning to end. From opening the account to depositing funds everything went smoothly.
25 février 2026
Avis spontané
Réponse de RCI Bank
Hi Alan, Thank you for your feedback. We're glad to hear that opening your account and making a deposit went smoothly. Have a great day.
Great work
I have a Freedom Easy Access account and 2 fixed term accounts. Opening the accounts was simple and then it's just a matter of sitting back and forgetting about them until maturity. Would highly recommend
23 février 2026
Avis spontané
Réponse de RCI Bank
Hi Susan, Thank you for your review! We're pleased to hear that setting up your Freedom Easy Access account and Fixed Term accounts was simple and straightforward. Have a great day.
A good experience
Accounts are easy to set up, the website is clear and straightforward to use and the interest rates are competitive. I have never needed any help so I have not needed to speak to anyone so cannot comment on telephone interaction.
5 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Roz, We really appreciate your feedback and we're pleased to hear that you’ve found our account setup process and website easy to use. It's great to know our interest rates are meeting your expectations too.
Thanks again for taking the time to share your feedback.
You sent me an e-mail saying you had…
You sent me an e-mail saying you had received my maturity options. Then, shortly before maturity, you e-mailed me to say that as you had not received my maturity options, you would create another account of your choice. Something went badly wrong here.
2 mars 2026
Avis spontané
Réponse de RCI Bank
Hi
Sorry to hear that you are having trouble with this. You will shortly receive a direct message through Trustpilot. To better understand your situation, could you please reply to that message with your full name, contact number and account number. Once received, a member of our team will be in touch.
I've just started using this bank so maybe I am a bit early giving a proper honest review, but so far so good, and seems to be user friendly, especially for us pensioners.
I've just started using this bank so maybe I am a little early giving a proper honest review
1 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Bill.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day.
I am very satisfied with RCI
I am very satisfied with RCI. I opened a new savings account the other day and you made the whole experience very easy to deal with unlike some of your competitors! When I had some difficulty understanding the process of making my first payment your phone assistants were super helpful and patient until I got it right! Thank you very much
26 février 2026
Avis spontané
Réponse de RCI Bank
Hi Allyson.
Thank you for taking the time to provide your feedback. We're very pleased to hear that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
Good reasons to use RCI
My wife and in have used RCI for several years and always very reliable and efficient. The app is simple to navigate, secure and has multi use facets. RCI are currently very competitive on savings accounts and will always get our support if they continue. Highly recommend
1 mars 2026
Avis spontané
Réponse de RCI Bank
Hi Phillip.
Thank you for taking the time to provide your feedback. We're glad to hear you find our app simple to use and your ongoing experience with us continues to be a happy one. Have a lovely day.
Needed to renew a fixed term deposit…
Needed to renew a fixed term deposit but only wanted to use half of the existing FTD. I found the process confusing but was talked through it by a helpful member of the team who was very patient when I made mistakes
13 février 2026
Avis spontané
Réponse de RCI Bank
Hi Richard.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
I am a new customer and found RCI…
I am a new customer and found RCI rigorous but helpful. No complaints.
28 février 2026
Avis spontané
Réponse de RCI Bank
Hi Julian.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day
Excellent service
Excellent service, easy to use, and quick notification of receipt of funds.
24 février 2026
Avis spontané
Réponse de RCI Bank
Hi Kathryn.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
Straight forward and easy to set up my…
Straight forward and easy to set up my new savings account. And good rates!
1 mars 2026
Avis spontané
Réponse de RCI Bank
Hi.
Thank you for your feedback. We're glad to hear that you found your savings account simple to set up. Have a lovely day.
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