RCI Bank Avis 850

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Sign up has been very easy and the interest rate is very good. Reason I have given 4 not 5, I think sending a verification code in the post is a bit antiquated. I haven't received mine yet, hope it... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Iv been with RCI for many years now and they are an excellent Bank to deal with. Easy and uncomplicated access to acconts and Bonds with a Customer Services Dept which is second to none - prompt acce... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I'm a long term investor and experience is generally good until recently. I tried opening a new account on my app ( I hadn't seen the website only warning as it wasn't displayed on the app) I got loc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

RCI Bank UK is a really good bank, good saving options and renewal options and when you need customer support you get to speak to human customer advisor fairly quickly and without the need to use any... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Banque

Écrit par l'entreprise

RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

850 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

Clear communication and excellent customer service

I can’t praise RCI highly enough. I found setting up a savings account very straightforward. Their communication is excellent and the information they send is clear and easy to understand. Customer service is first class and it is very easy to get in touch with RCI. When I recently had a query about my savings I got a response in a very short period of time. I recently downloaded the RCI app and this lets me access my account information even more easily. I just wish RCI offered a current account because I would swap to them immediately (the bank I am currently with is virtually impossible to get in touch with unless you prefer to interact with a bot rather than a human being).

31 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Karen, Thank you for your kind feedback. We’re delighted to hear that setting up your savings account was straightforward and that our communication, customer service, and app have made managing your savings easy. Have a lovely day

Noté 4 sur 5 étoiles

Simple way to invest with a good…

Simple way to invest with a good return,
Straight forward to have interest paid back

30 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Robin, Thank you for your feedback. We're really pleased to hear you’ve found investing with us simple and straightforward, and that you’re happy with how your interest is paid.

Noté 4 sur 5 étoiles

Good clear website/app

Good clear website/app, and simple to use. I have had no problems to resolve, so cannot comment on customer service. Very happy with product.

16 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Mr Birch, Thank you so much for taking the time to share your feedback! We’re glad to hear that you find our website/app clear and easy to use.

Noté 5 sur 5 étoiles

WITHDRAWAL QUERY

I telephoned RCI and the call was answered without delay. I was ringing to seek reassurance that all was well re a planned withdrawal. I spoke to David who was very helpful and he clarified everything for me.
It was a very pleasant conversation

9 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Andrew, Thank you for taking the time to share your experience with us. We’re really pleased to hear that your call was answered promptly and that David was able to provide the reassurance you needed regarding your planned withdrawal. Have a great day

Noté 5 sur 5 étoiles

Good end to end process

Good process from beginning to end. From opening the account to depositing funds everything went smoothly.

25 février 2026
Avis spontané
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Réponse de RCI Bank

Hi Alan, Thank you for your feedback. We're glad to hear that opening your account and making a deposit went smoothly. Have a great day.

Noté 5 sur 5 étoiles

Great work

I have a Freedom Easy Access account and 2 fixed term accounts. Opening the accounts was simple and then it's just a matter of sitting back and forgetting about them until maturity. Would highly recommend

23 février 2026
Avis spontané
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Réponse de RCI Bank

Hi Susan, Thank you for your review! We're pleased to hear that setting up your Freedom Easy Access account and Fixed Term accounts was simple and straightforward. Have a great day.

Noté 5 sur 5 étoiles

A good experience

Accounts are easy to set up, the website is clear and straightforward to use and the interest rates are competitive. I have never needed any help so I have not needed to speak to anyone so cannot comment on telephone interaction.

5 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Roz, We really appreciate your feedback and we're pleased to hear that you’ve found our account setup process and website easy to use. It's great to know our interest rates are meeting your expectations too.

Thanks again for taking the time to share your feedback.

Noté 1 sur 5 étoiles

You sent me an e-mail saying you had…

You sent me an e-mail saying you had received my maturity options. Then, shortly before maturity, you e-mailed me to say that as you had not received my maturity options, you would create another account of your choice. Something went badly wrong here.

2 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi
Sorry to hear that you are having trouble with this. You will shortly receive a direct message through Trustpilot. To better understand your situation, could you please reply to that message with your full name, contact number and account number. Once received, a member of our team will be in touch.

Noté 4 sur 5 étoiles

I am very satisfied with RCI

I am very satisfied with RCI. I opened a new savings account the other day and you made the whole experience very easy to deal with unlike some of your competitors! When I had some difficulty understanding the process of making my first payment your phone assistants were super helpful and patient until I got it right! Thank you very much

26 février 2026
Avis spontané
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Réponse de RCI Bank

Hi Allyson.
Thank you for taking the time to provide your feedback. We're very pleased to hear that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.

Noté 5 sur 5 étoiles

Good reasons to use RCI

My wife and in have used RCI for several years and always very reliable and efficient. The app is simple to navigate, secure and has multi use facets. RCI are currently very competitive on savings accounts and will always get our support if they continue. Highly recommend

1 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Phillip.
Thank you for taking the time to provide your feedback. We're glad to hear you find our app simple to use and your ongoing experience with us continues to be a happy one. Have a lovely day.

Noté 5 sur 5 étoiles

Needed to renew a fixed term deposit…

Needed to renew a fixed term deposit but only wanted to use half of the existing FTD. I found the process confusing but was talked through it by a helpful member of the team who was very patient when I made mistakes

13 février 2026
Avis spontané
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Réponse de RCI Bank

Hi Richard.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.

Noté 4 sur 5 étoiles

I am a new customer and found RCI…

I am a new customer and found RCI rigorous but helpful. No complaints.

28 février 2026
Avis spontané
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Réponse de RCI Bank

Hi Julian.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day

Noté 5 sur 5 étoiles

Excellent service

Excellent service, easy to use, and quick notification of receipt of funds.

24 février 2026
Avis spontané
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Réponse de RCI Bank

Hi Kathryn.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.

Noté 5 sur 5 étoiles

Straight forward and easy to set up my…

Straight forward and easy to set up my new savings account. And good rates!

1 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi.
Thank you for your feedback. We're glad to hear that you found your savings account simple to set up. Have a lovely day.

Noté 5 sur 5 étoiles

Good Interest Rates

The interest rates were good and the website was easy to navigate. I had no reason to contact customer services, so I'm unable to comment, although I've heard only good reviews.

1 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi.
Thank you for taking the time to provide your feedback. We're glad to hear that you found our website easy to use. Have a lovely day.

Noté 5 sur 5 étoiles

I would recommend

I have been saving with RCI for several years, with no issues. The app is simple and easy to use. I think the savings offers are very good.

1 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Jenny.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.

Noté 5 sur 5 étoiles

New Account Opened

Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competitive fixed rate brought me here and so far, so good, extremely happy.

1 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Chris.
Thank you for taking the time to provide your feedback. We're glad to hear that you had a pleasant experience opening your new account. Have a lovely day.

Noté 5 sur 5 étoiles

First impressions good

RCI Bank was recommended to me by my partner who has always been very satisfied with his account. It's early days for me but so far so good.

1 mars 2026
Avis spontané
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Réponse de RCI Bank

Hi Shirley.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day.

Noté 5 sur 5 étoiles

Excellent service staff very helpful

Excellent service staff very helpful

25 février 2026
Avis spontané
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Réponse de RCI Bank

Hi Anne.
We really appreciate your feedback and are glad you had a pleasant experience with us. We will pass this on to our customer services team. Have a lovely day.

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