I opened an account last week. Then the paperwork and code to verify my bank account arrived. Followed the steps. Opened another account around 15 minutes later and all went through within the hour ev... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My second time with Recognise. They offer competitive interest rates and everything has always gone without a hitch. I particularly like the option of a monthly income, which is something I much pref... Voir plus
L'entreprise a répondu
Being able to phone and quite quickly speak to a human. Very helpful operators. Very easy to transfer money from my bank, and Recognise immediately let you know you've deposited money by message and e... Voir plus
L'entreprise a répondu
Used this bank for the first time (had never heard of them before) as their fixed term savings rate was very competitive.After considerable research I took the plunge and I'm so glad I did. The ap... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Coordonnées de contact
6a Austin Friars, EC2N 2HA, London, Royaume-Uni
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4,7
Excellent
870 avis
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A répondu à 100 % de ses avis négatifs
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quick easy to understand
24 juin 2026
Réponse de Recognise Bank
Hi David, thank you for your review. We're pleased to hear that our processes were quick and easy to understand.
Excellent customer service from Layla
9 juin 2026
Réponse de Recognise Bank
Hi, thank you for your review. We're glad to hear that you found our customer service excellent.
Réponse de Recognise Bank
Hi Sarah, thank you for your review. We're pleased to hear that you found our account easy to open.
Good interest rate.
3 juin 2026
Réponse de Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our interest rate good.
Savings Account
I found it difficult to understand in the App that I had to open a current account (which I didn't want) and chose a Debit Card (I didn't want one) before I could open a savings account.
To fund the savings account you pay into the current account and then move the money into the savings account. You can't pay directly into the savings account.
4 juin 2026
Réponse de Recognise Bank
Hi, thank you for your review. To use a Recognise Savings account, customers need to link and authenticate a nominated UK bank account so the account can be fully operated. If you’re still experiencing any issues, please contact us on 0345 872 7888. Our phone lines are open Monday to Friday, 9:00am–5:00pm, and our team will be happy to help.
The process of opening account was …
The process of opening account was very easy and very quick. The interest rate was one of the tops in the market. Account protected by FSCS.
4 juin 2026
Réponse de Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our account opening process easy and quick.
Postal Reference number re online registration
Dislike: Unclear instruction regarding registering for online banking. When applying for the account I do not recall any mention of needing a postal reference in order to use online banking. I managed to do all the transactions I needed without receiving the number. Upon receipt of the number I followed the instruction, but have not accessed my account on line since. I have put a false date as date of experience as I do not recall the exact date I applied for the account, without logging on. Survey is poor as it has in sufficient options for replies, e.g. date of experience.
1 juin 2026
Réponse de Recognise Bank
Hi Richard, thank you for your review. We understand your concerns and are continuously working to improve our services. We are sorry you experienced difficulties with navigating your online account. We send customers an authentication code in the post in order to authenticate their nominated account as part of our security process. If you are continuing to have any issues completing the verification of your nominated account, please let us know and we will look to support you further. You can contact our team by emailing support@recognisesavings.co.uk or call us on 0345 872 7888.
The acknowledgment of a deposit which…
The acknowledgment of a deposit which came through really quickly and the fact that the funds are added to my account similarly quickly. Good service!
21 juin 2026
Réponse de Recognise Bank
Hi Michael, thank you for your review. We're pleased to hear that you had a good experience with our service.
Réponse de Recognise Bank
Hi David, thank you for your review. We're pleased to hear that you had a good experience saving with us.
Verification process was straight…
Verification process was straight forward and easy to use. Good information and the app. Happy so far.
26 juin 2026
Réponse de Recognise Bank
Hi Precious, thank you for your review. We're glad to hear that you found our verification process straightforward and easy to use.
Réponse de Recognise Bank
Hi, thank you for your review. We're pleased to hear that the process was easy.
Took a chance to open a one year bond…
Took a chance to open a one year bond as interest rate was very good. Initial setup was okay and was able to transfer in twice and access my account online. Real problem has been the very inefficient authentication system - having received an email to authenticate my funding account and not having received any code in the mail. The fact is that the bank already received two payments from my funding account to set up the bond- but now I'm repeatedly asked to authenticate my funding account? This morning (24/6) I received a further email asking me to authenticate my funding account- I called customer services to explain what was going on and that no code had been received by mail. Six hours later I received the code from Recognise Bank in the mail- dated 10/6. Of course this number is no longer valid as I requested another this morning after receiving the email. Seems a most inefficient and time consuming system compared to other bond providers I have. Impressed with interest rates- other aspects less so!
24 juin 2026
Avis spontané
Réponse de Recognise Bank
Hello, thank you for your review. We are glad to hear your initial setup went well and you are impressed by our rates. However, we are sorry that you have faced delays in receiving your authentication code, we send an authentication code in order to authenticate your nominated bank account as part of our security process. We are sorry that a delay in you receiving the code has caused issues- our authentication codes are valid for up to 30 days to allow time to validate your successfully validate your account. If you are continuing to have any issues completing the verification of your nominated account please let us know and we will look to support you further.
patience
rather cumbersome system that could be streamlined. Helpful staff to guide you thro, rates very good
22 juin 2026
Réponse de Recognise Bank
Hi, thank you for sharing your experience.
We’re glad to hear that you found our staff helpful and that you were pleased with our rates. We always aim to provide supportive guidance throughout the process.
We also appreciate your comments regarding the system. We’re continually reviewing and improving our processes, and feedback like yours is invaluable in helping us identify where we can make things more streamlined for our customers.
Réponse de Recognise Bank
Hi Jacqui, thank you for your kind feedback!
We’re delighted to hear that you found the process helpful and easy to do business with. Providing a straightforward and supportive experience is always our aim, so it’s great to know we’re getting it right.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch with our team.
Fairly easy to open account and…
Fairly easy to open account and competitive savin gs rate.
10 juin 2026
Réponse de Recognise Bank
Hi, thank you for your review.
We’re glad to hear that you found the account easy to open and were pleased with our competitive savings rate. We appreciate you taking the time to share your experience.
Very helpful with managing their system…
Very helpful with managing their system operators very helpful and patient would recommend!
6 juin 2026
Réponse de Recognise Bank
Hi Brian, thank you for your feedback.
We’re pleased to hear that our team was helpful and patient in supporting you. We appreciate your recommendation and thank you for taking the time to share your experience.
So easy to set up and use account.
So easy to set up and use account.
App seems good although to be fair I haven't used it a great deal.
12 juin 2026
Réponse de Recognise Bank
Hi Neil, thank you for sharing your positive experience.
We’re pleased to hear that you found the account easy to set up and use, and that your initial experience with the app has been positive. We appreciate you taking the time to share your feedback.
Efficient
Efficient. Good communication and customer service. Easy to navigate website. Good interest rates.
5 juin 2026
Réponse de Recognise Bank
Hi Monica, thank you for your positive review.
We’re pleased to hear that you found our service efficient, with good communication and customer support, and that you found the website easy to navigate. We appreciate you taking the time to share your experience.
Fixed Term Deposit opening account…
Fixed Term Deposit opening account process easy online, then additional identification and verification was required. But I had to provide them by post which delayed the account opening process. Customer service was excellent, staff were friendly and knowledgeable. I'm assuming that their interest rate was great and therefore they were inundated with applications and it took quite a while to work through the process. But account opened and I'm satisfied as they communicated with me at each stage of the onboarding process.
12 juin 2026
Réponse de Recognise Bank
Hi, thank you for sharing your experience. We’re sorry to hear that parts of the process took longer than you expected, but we’re pleased that our team was able to support you and keep you informed throughout. We’re glad to know that everything was resolved and that you’re satisfied with your account.
opening a new account
It was quick and easy to open a new account with good rates of interest.
3 juin 2026
Réponse de Recognise Bank
Hi Patricia, thank you for your review. We’re pleased to hear that you found the account opening process quick and easy, and that our rates met your expectations. We appreciate you taking the time to share your experience.
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