Rehaus Avis 

This was a great experience from start to finish. Found the orange Togo I wanted at a great price, delivered with care within 4 days, all with great communication. I am currently lying on it and loving it!

Great products, communication and delivery.

I made an offer on an item of furniture. I recieved a confirmation email which claimed that my offer would be reviewed, and I would be contacted shortly regarding their decision. After two days without news, I checked the listing again and found that the price had been edited to double that it had been when I made my offer. I would avoid this website, this feels like slimy behaviour - if my offer was rejected, please be polite enough to let me know. In that case, allow me to buy at the proposed price. To double the price (I assume in response to my offer) is either a sign of an unethically run company attempting to cash in on my interest in the item, or a company where a price was mistakenly too low and needed rectifying (in which case at least be honest and communicate the error to myself). In either case, extremely poor and unprofessional conduct. I will not be using in future.

UPDATE: I responded to the offer made by the owner in their reply, and contacted the recommended email address per their instructions. I sent my email on 02/09/2025. Ten days later I have not received a response, even just to confirm the email was recieved.

Exceptional and outstanding service that matches the beautiful furniture. We were so impressed with everything from the management support to the warehouse, delivery and assembly teams. Friendly and professional during our entire shopping experience.

Excellent communication. Quick delivery and furniture 100% as advertised

From purchase to delivery this has been a lovely experience. The customer service was amazing - Luke Handler thankyou. The delivery was speedy and the guys who delivered were respectful and careful of my items and my home.
Will definitely be buying again from Rehaus.

I was really happy with the speed of purchase and the quality of the table matched the description really well. The delivery company was great. My only criticism is that I purchased the item but would have liked more updates about progress on when it would arrive but this didn't detract from the overall experience.

Highly recommend - product service and delivery all very good.

We purchased the Fredericia Savannah Sofa by Monica Förster from Rehaus and couldn’t be happier with the entire experience. The team was extremely professional throughout the entire process - from initial design consultations with Will and sourcing potential furniture options right through to delivery day.
The sofa we received was absolutely beautiful and arrived in perfect condition. The attention to detail and customer service exceeded our expectations. We will definitely be using Rehaus again soon for more furniture in our apartment.
Thrilled with the experience!

Rehaus team is absolutely fantastic they do swift delivery once purchase made - and they are very helpful with returning of the item when I was exchanging..
Highly recommended the company & their products are top notch even if it’s used items..
Brilliant delivery team too thank you everyone

The staff were great the the products that are for sale are fantastic - would recommend a look at the website for the off the wall products that are hard to find

The sofa was amazing, the delivery was fast and I’m very happy overall. I’ll be ordering again

Quick response, quick delivery and return accepted with full refund.

I want to share my full experience with Rehaus to warn others about their disorganised and unprofessional approach.

I first contacted Rehaus on **March 21st, 2024** to sell my table and chairs. They quickly provided quotes and arranged collection for **April 2nd**. From there, things went downhill.

By **May 13th**, my table had been listed, but my chairs were nowhere to be seen. I was told this was due to a warehouse move and the need for professional cleaning. Yet, when my chairs finally appeared online, they didn’t look professionally cleaned at all.

On **June 13th**, Rehaus contacted me with a question about my table’s wood and mentioned they had a potential buyer. Then, silence. A week later, I noticed my table was no longer on their website and asked if it had sold. I was told it had and that they’d provide further details once the return period passed.

After waiting until **July 13th**, I emailed again—only to receive the same vague response about the returns period. I also noticed a glitch on their website: my chairs weren’t appearing under their designated designer. I pointed this out but received no answer regarding my payment. After chasing them on **July 23rd**, I was finally told I’d receive payment on **July 26th**. Unsurprisingly, that did not happen. After yet another follow-up on **July 29th**, I finally got paid on **July 30th**.

Then came another frustrating chapter. On **December 3rd**, Rehaus asked for permission to reduce my chairs' price—weeks after they had already reduced it without my knowledge. I also noticed they had only listed **one** chair instead of the full set. It took two emails before they admitted this was an error and fixed it.

On **March 8th**, I saw that my chairs were marked as “sold” on their website, but I had received no confirmation. I contacted them immediately, and they assured me I’d get a dispatch notification soon. On **March 12th**, I finally got a sale confirmation and was told they’d reach out after a **30-day return period** with payment details.

By **April 22nd**, having heard nothing, I checked that my payment was still scheduled for the end of the month. They reassured me it was. Then, by **April 29th**, after more silence, I chased again. This time, they said I’d receive my remittance “tomorrow,” with payment arriving **within 5 working days**—an unacceptable delay. Only after expressing my frustration did I finally receive my payment.

The final insult? The payment I received was **£1,400 less** than the original quote from **March 27th, 2024** and **£400 less** than the sold price listed on their website. They also **charged me twice for collection**, deducting the £220 fee both when the table sold and again when the chairs sold.

Throughout this entire process, I had to **constantly chase them** for updates and payments. Had I not stayed on their case, I doubt I would have ever been paid. My experience with Rehaus has been **deeply frustrating**, and I **would not recommend** them to anyone looking for a smooth and transparent selling process.

UPDATE: After I complained to Rehaus regarding the payment I received an email from them apologising as they had miscalculated the payment and charged the collection fee again in error and processed the additional payment to me immediately. The founder also reached out to me.

All in all they did sell my furniture and I am happy with the amount I received but I felt it required a lot of unnescessry chasing from my side.

My offer on a beautiful designer chest of drawers got accepted quickly, the whole process was smooth and easy and delivery within a few days. Exceptional service, delivery guys were professional and helpful.
Feels more direct than other vintage sites where you’re buying from dealers at very high prices. Thoroughly recommended.

Had an incredibly disappointing experience with their sourcing team. Had a high quality designer to sell. The sofa matched the description of what products they sell. The sourcing team said they do not sell that particular product because they find it difficult to sell. They have since listed the exact same product from a separate seller. The sourcing team also didn’t respond to my emails when I asked for further clarity and justification.
Ultimately, they offer a terrible service.

Minotti Archipenko
A fantastic piece of furniture. Rehaus can be relied upon to deliver beautiful pieces at a fraction of the cost you’d pay from these manufacturers brand new. Always in great condition, delivered on time by helpful drivers/removal guys. Just wish I had a bigger house so as I could get more pieces.

A wonderfully curated portfolio of furniture. My items were as described, in excellent condition and delivered swiftly right to the room. Excellent all round.

The reason I am giving 5 stars is because I did have a couple of issues, things do go wrong occasionally,it was the way Rehaus responded,genuine company as far as I’m concerned,very happy how things all turned out.

Very good communication, accurately described and speedy delivery.