We were very please with the chairs which arrived in good time and as per the description. It is also encouraging to know we are helping the circular economy. We would recommend Rehaus to others and w... Voir plus
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Lisez les avis des autres
Just had my new back door fitted by Michael & Anthony from Rehau. I am very pleased with their professional work and cannot praise them enough. Clean and tidy conscious too! Their care and attention t... Voir plus
I had a mixed experience with Rehaus. While the service itself wasn’t terrible, it didn’t justify the high cost. Their cut from selling your furniture feels excessive, which significantly reduces... Voir plus
Minotti Archipenko A fantastic piece of furniture. Rehaus can be relied upon to deliver beautiful pieces at a fraction of the cost you’d pay from these manufacturers brand new. Always in great condit... Voir plus
À propos de l'entreprise
- Magasin de mobilier ancien
- Magasin de meubles de chambre à coucher
- Magasin de design et de décor intérieur
- Décorateur d'intérieur
- Magasin de canapés
- Magasin de meubles d'occasion
Écrit par l'entreprise
Rehaus is dedicated to the resale of designer furniture, online
Coordonnées de contact
Unit 1 Apollo Business Park Paycocke Road, SS14 3GH, Basildon, Essex, Royaume-Uni
- 02081640405
- sales@rehaus.co.uk
- rehaus.co.uk
4,4
Excellent
145 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Can’t recommend them enough
Item was exactly as described, the team were very responsive and the total service was great
10 mars 2025
Excellent service
Excellent service, chairs delivered promptly and exactly as described.
10 mars 2025
Excellent customer service and fabulous…
Excellent customer service and fabulous coffee table!
9 février 2025
Great sofa!
Good selection of items, some typically not found in UK. Very responsive and professional. Great delivery arrangement and friendly people. I will be back for other items.
10 mars 2025
What a waste of my time!
Researched their company. Prepared my items. Filled in their online form. Uploaded loads of nice photos of two fabulous matching Ligne Roset sofas and a Petite Sieste Ligne Roset Chair. Within 4 minutes their bot had replied saying 'Many thanks for your enquiry and for reaching out to Rehaus with your piece.
I'm afraid that at the moment the item doesn't fit our current buying requirements; this might be because we already have a few similar pieces or because we are looking to invest in other models or categories. Please do not hesitate to get back in touch should you have anything further to sell in future as we regularly revise our criteria and would love to hear from you again.'
Well, they won't. They didn't look at the pictures or read the info. They couldn't have. What a waste of my time! Don't waste yours. How do I now get back the two hours of my life!
21 février 2025
Avis spontané
Réponse de Rehaus
Hi Gavin,
We appreciate the time you took to submit your pieces and share your feedback. As a curated marketplace, we have to be selective about what we consign, considering factors like condition, market demand, and resale value to maintain the quality of our collection.
To clarify, your submission was reviewed by our sourcing team—this was not an automated decision. However, we acknowledge that our response was too generic and did not fully reflect the time and effort you put into your submission. That was a failing on our part, and we apologise for not providing more detail upfront. We take your feedback on board and will work on improving how we communicate our decisions.
That said, we ultimately chose not to proceed with your consignment as the pieces did not align with our criteria. While we understand you were very fond of them, our selection process is based on objective factors such as condition, market demand, and resale value.
We wish you all the best in finding a new home for your pieces.
Best regards,
Will
4 amazing dining chairs
4 amazing dining chairs. They may have been used but I could not notice any signs of wear. They were immaculate. The delivery team were both efficient and friendly.
Good job team.
10 février 2025
Excellent customer service
Very happy with my purchase. All my queries were answered promptly and accurately. Delivery was very quick after placing the order.
10 février 2025
Very impressed- great delivery team
Fast & efficient delivery confirmation. Good condition as described.
Delivery time as promised and great team did difficult stairs manoeuvre with great care
7 janvier 2025
Great quality & superb condition
Great quality & superb condition! Helpful & efficient delivery. I would recommend, and purchase from them without hesitation.
10 février 2025
Very disappointing customer service experience...
I've had a very disappointing experience with Rehaus across the board. Submitted items for potential sale. I received an email asking me a few questions to which I responded promptly and then never heard back again. A week later I followed up and the person by the name of Jazmin simple responded they weren't interested. That's fine but wouldn't the polite and professional thing to do is to let customers know, as indicated online is their process, that they are not interested and a thank you for submitting it. I just tried to give it a second go and call them as I still have a few designer items out of the initial set I submitted, and when I asked for the name of the person who picked up the line as a way to make a connection and be polite before jumping into request, I got hung up. I called again and was told she couldn't hear me which I just don't buy. Such a strange place and even stranger customer service. If this is how they treat people or potential customers, I'm not sure how they are still in business.
7 février 2025
Avis spontané
Réponse de Rehaus
Dear Vanessa,
I’m sorry to hear that your experience with REHAUS didn’t meet expectations. We take all feedback seriously and always aim for clear, professional communication.
To clarify, we reviewed your submission and followed up to request authentication details for the brown leather chair and footstool, which was the only piece that aligned with our platform. You later informed us that it was no longer available. As a curated marketplace, we are selective about the items we accept, which means that not all submissions will be the right fit. That said, I appreciate that our final response could have been clearer, and we’ve addressed this internally.
Regarding your phone call, we experienced connectivity issues that other customers also flagged. I understand how frustrating that must have been, and I apologise if it gave the wrong impression.
I immediately reached out to you via email to follow up, but I haven’t heard back. If you’d like to discuss anything further, I’d be happy to continue the conversation.
Regards,
Will
Founder
Very satisfied
Bought a gorgeous chest of drawers, super happy with the item and the experience
7 novembre 2024
Avis spontané
Rehaus were absolutely AMAZING…
Rehaus were absolutely AMAZING throughout my entire purchasing experience. They reserved a purchase for me until I could get the payment organised, contacted me constantly, and delivered the sofa without a hitch. Which was absolutely as described. Singularly one of the most reliable, satisfying, professional and courteous purchasing experiences I’ve ever had! In a world where no one wants to go the extra mile. Couldn’t recommend them highly enough. Absolutely fantastic and amazing items! 10 out of 10!!
12 décembre 2024
Great service
Rehuas had the exact item that I wanted (Togo three-seater in blue - typical order time from new is over 4 months). Great comms confirming the order and arranging delivery, which was really quick. Excellent condition, seems new. Highly recommend and will be buying more items.
12 décembre 2024
Avis spontané
Delivery was quick and the items were…
Delivery was quick and the items were very well protected!
16 décembre 2024
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