Reima Avis 

-Bought two sale items with "free shipping" a little over four months ago.
-Was notified via UPS that I owed $112 in shipping in order to receive item
-Informed Reima I was refusing this item (obviously), sine shipping fees were higher than what I had purchased
-Reima informed me the UPS bill was paid. The words "taken care of" are used over and over again...
-I accepted item
-Received $112 invoice from UPS days later
-Emailed Reima with charge, they said that is a mistake, ignore it, it's been paid
-Received another notice from UPS, Reima said this is a mistake, do not worry!
-Received a late fee from UPS, forwarded to Reima who said they would "investigate"
-Received calls and mail notices from a COLLECTIONS AGENCY that I had been sent to for non-payment
-Reima says don't worry we will take care of it, just ignore it!
-I BEG them to help me clear my name from collections, and even forward months worth of communication of Reima explicitly telling me I didn't have to pay any invoices to an email address at the collections agency, but it does nothing
-weeks and weeks of nothing, nothing. I email Reima constantly (there is NO USA customer service number to call) and someone named Von responds... eventually... to say "rest assured we are dealing with this very important issue!" and then proceeds to do... nothing... and never contact me again. until I email again, at which point, he writes me the same ridiculous email saying not to worry. Over and over again.

I ended up paying the collections fee of $120. But it's now on my credit report, in fairly permanent state, and I'm looking into legal options. And obviously now I'm trying to get Reima to reimburse me for this, and they have now utterly ghosted me and I don't ever get a response.

without question, the WORST shopping experience of my entire life. And it's still ongoing.

The unintentional comedy is when Von from Reima emailed me this nugget: "Please rest assured that we have successfully resolved this same issue for other customers, and we are fully committed to ensuring your name is removed from collections as well."

...i.e. this happens all the time.

This the last I heard from him, in mid-may, a month ago. No one responds to me anymore.

DO NOT purchase from Reima
We bought about €200 of items and we received an email from UPS that said we would have to pay £85 of customs charges. We were not told this on checkout. Nowhere does it have this information or even a warning, suggestion, nothing. We called and they said it’s in there terms and conditions. Their terms and conditions are at the bottom of the site, buries under a menu and it’s not clear that there are any customs charges. It’s a SCAM!!!

Ordered a full pack of winter clother for 1,000 EUR + for my kids. The order was made on 9 of December and was supposed to arrive maximum on 20 of December.

However the package has not been properly shipped and is stuck in Germany for 3 weeks without any hope.

I called, wrote to them multiple times but only got replies like wait and DHL is not answering.

We bought the clothes to go on a family ski trip and now kids are left without anything and I have ot find something else.

I know there might be problems with delivery but it is the way of handling it by the customer support - that is what made me write a review.

They show a blatant IDONTCARE approach and are not willing to step up and find an answer, try to help to locate the package. Just autoreply, totally humanless.

Stay away! Unless you can visit the actual store.

Høj kvalitet i overtøj, som vi nu bestiller på 3. sæson. Gotland flyverdragt til den mindste på 1 år og Stavanger flyverdragt til den største på 3 år, som også i flere år har haft skoene Coconi og Passo. Især Gotland flyverdragten og skoen Coconi er vi svært glade for og kan varmt anbefale.

Bestilte en vare, fikk ingen bekreftelse på mail og ingen informasjon om leveranse. Varen kom aldri i posten. Bruk klarna som betalingsalternativ!

Habe zum Black Friday bestellt. Die erste Bestellung wurde leider storniert, weil die Größen scheinbar nicht mehr verfügbar waren. Danach kam eine Mail mit Entschuldigung und Rabatt, weil es sich anscheinend tatsächlich um einen Systemfehler gehandelt hat. Also zwei neue Bestellungen aufgegeben. Tolle Ware, habe mir dann etwas ausgesucht, und den Rest zurückgeschickt. Mit der Retoure hat alles super geklappt. 8 Tage später hatte ich mein Geld wieder. Bin sehr zufrieden!

EVIL. Great clothing. Horrific customer service. They don't disclose customs fees when shipping to the UK. We got a bill from UPS a week after our delivery for £32 (19.31 for duty plus 13.60 for handling). That was then sent to collections for £53. Seemed like a scam at first but after seeing other reviews it appears that Reima is scamming us the consumers by not disclosing these fees. Should be illegal.

Bought kids clothes for 450€+ and returned dome items. Paid 55€ for return. Strongly not recommend buying as you will pay a fortune for the return. Its a shame that such company doesn’t provide free of charge return or at least for nominal fee but not 55€…. Will not buying anything more from Reima….

Eventuell gibt es regionale Unterschiede, aber wir hier in der Schweiz hatten eine ausschliesslich positive Erfahrung. Lieferung war sehr schnell, und die Rücksendung (hatte zwei Grössen zur Ansicht bestellt) wurde innert weniger Tage verarbeitet und rückerstattet.
Unser gekaufter Artikel hatte einen Produktionsfehler. Darüber wurden wir proaktiv vom Unternehmen informiert und als der Defekt bei uns ersichtlich wurde, erhielten wir nach dessen Meldung sofort ein Erstzteil zur einfachen Reparatur sowie einen grosszügigen Rabatt auf den Originalpreis. Es wäre auch eine vollständige Erstattung möglich gewesen, wir entschieden uns jedoch bewusst für die ökologischere Reparatur.
Wir sind durchwegs zufrieden und werden gerne wieder bei Reima bestellen.

Väldigt dålig kundservice,
välja isbjorn
har inte returservice, fungerar bara bring på ut stan !!
rekommenderas inte alls

Väldigt dålig kundservice, kunde inte ändra adress på beställning trots att jag meddelade direkt vid order att det blivit fel. Känns oseriöst. Otrevlg kundtjänst. Varning.

Terrible customer service, ordered over $300 worth if gear and then a week later everything is on sale, would save me over $100 and they would not honor the sale price and instead said I had to return everything and reorder with sale. Back in 2022 they honored the late sale but refused to do this in 2024. Do not recommend based on poor customer service

I ordered winter shoes on the 5th of November and 20 days passed. Still couldn’t receive them. This means my son will wear these shoes 1 month less

Ensimmäinen tilaus Reiman verkkokaupasta ikinä ja tilatut kengät katosivat matkalla. Asiakspalvelulla kesti kaksi viikkoa selvittää asia ja lopulta vain peruivat tilauksen ja tarjosivat alennuskoodia hyvitykseksi. Tilausta odotellessa kengät oli ehditty myydä loppuun Reiman kivijalkakaupoista, mutta löysin samat lopulta toiselta jälleenmyyjältä. Kyseiset kengät hajosivat kahden viikon käytön jälkeen. Jälleenmyyjällä kengät on samassa koossa loppuunmyyty ja Reima pesee kätensä asiasta, koska kengät ei ole ostettu heiltä suoraan. En voi suositella Reimaa enkä heidän kenkiään.

Das Paket von Reima ist laut DHL App in der Filiale, dort ist es aber nach den Mitarbeitern nicht angekommen.

Ich versuche seit zwei Wochen den Sachverhalt über Reima klären zu lassen, da Reima eine eigenständige Rückverfolgung über DHL nicht zulässt.

Es passiert seit zwei Wochen nichts, weder per Telefon noch Mail wird weitergeholfen.

Richtig furchtbarer Kundenservice!!

Kann nur vom Kauf abraten!!!

Dreadful experience.
Clothing remains good, however the customer 'service' is dreadful. After ordering some winter items, I paid a high delivery charge of approx £15 to the UK. Reima apparently did not use this money to pay the delivery company, instead keeping it themselves resulting in me having to pay directly to UPS the delivery charge and a UPS fee. Amounting to approximately £40. Reima are refusing to reimburse me claiming it is my responsibility to pay for this.
Reima clothing is good, your terms and conditions are terrible as is your heartless customer 'service'. Last order from me, there are better alternatives. Perhaps Reima should have a look at these reviews!

customer service is non existent. good luck

My daughter attends forest school and has been wearing Reima outdoor clothes since her first day. We've always been happy with the items, which we've ordered both from their website and other retailers' websites. However, the last jacket I purchased was not waterproof at all, despite being advertised with a 10,000 mm water column rating. Although I bought the jacket from another website, I contacted Reima for suggestions and had some specific questions about waterproofing the garment. They simply told me to contact the retailer, despite it being their product and them having the expertise. This experience makes Reima seem unreliable; there are other brands out there that are more customer-oriented.

Terrible customer service. I placed two separate orders for items that were listed as in stock. I received an automatic reply that it was out of stock both times and that the order was cancelled. I made this order for a friend of mine who was expecting. I contacted customer service and they never replied to my case. My friend gave birth to her daughter and my gift got cancelled due to the incompetence of this company. Order from anywhere else!

Tilauksen tekemisen jälkeen viikon tuli viestejä ”meillä on ruuhkaa, lähetämme tilauksesi pian”. Sitten tulikin ”tilauksesti on peruutettu, tilaamasi tuote on loppuunmyyty. Korvaukseksi alekoodi -20% ja ilmainen palautus, mutta käy vain normaalihintaisiin tuotteisiin. Tilasin haalarin alesta -40%, joten mielestäni korvaus ei ole kovin reilu. Ilmeisesti peruutukset yleisiä Reiman verkkokaupassa, kannattaisikohan päivittää järjestelmää niin, ettei myy asikkaille jo loppuneita tuotteita..?