Reima Avis 

I never received my order. Tried to contact Customer service- no response. Sent 4 reminders- nothing.

I never received part of my order and after countless emails to them with no response, I’ve just accepted that I’ve lost $150. I ordered from them because I heard they were a good company but I will definitely not be recommending them to anyone. Apparently it’s a common problem that people don’t receive their expensive orders from them.

Ich kann nichts bemängeln, außer dass bei diesem Kauf Zahlung per Paypal nicht möglich war. Stattdessen klarna Rechnung (klar, Bonität vorausgesetzt)
Sachen bestellt.
Lieferung nach ca. 1 Woche.
Wie immer bei Reima, gute Qualität.
Teile der Bestellung nach 4 Tagen zurückgesandt.
Nicht weiter aufwändig.
Nach einer Woche Bestätigung Erhalt und Rückerstattung.

Nicht die schnellsten, aber durchaus alles im guten Rahmen.

The worst customer service in the world, I don't understand who can work there. The are not doing their job, no sense of any responsibility. I considered Reima is good Company and I thought it could resolve any difficulties with its customers, but I was wrong!!!! Please be aware and it is the best not to be their customer. I ll never buy this brand anymore.
I have ordered on December 1. Today it’s been more than a MONTH but I still haven’t received my order. The cuspmer service totally ignores me. No money back and no order. Reima leaves me with its problem alone.

Thank you Reima. I am frustrated and so disappointed with you. So terrible service and no care of your customers.

Think twice before buying from Reima.

Super Kundenservice. Wir hatten eine Reklamation und Reima tauscht anstandslos und umgehend gegen Neuware aus. Die reklamierte Ware mussten wir nicht einmal zurück schicken.

The worst I’ve ever encountered. I placed an order a jacket and a pair of mittens on 11/19. As of 12/11, Reima charged me for a jacket and a pair of mittens that I never received. I’ve written emails a few times with no response and their “customer service” phone number doesn’t seem to be working. very disappointed with this experience…

The quality of clothes are very good but the Customer Service is too bad. I placed my order and have no information to update the shipping by email or phone. Right now I can not exchange or return the products. I sent 4 email and still waiting for their reply

Horrendous US customer service. The worst I’ve ever encountered. I can’t speak to product quality because they charged me for a jacket that was never received. I’ve written five times without response and their “customer service” phone number is constantly busy. Don’t recommend buying from their website.
——-
Replying to customer service response: Hi Anne, Thanks for your response however, I have yet to receive any acknowledgement whatsoever from customer service. It’s been ~one week. If there had been, at the very least, a response to my first (or fifth - soon to be sixth) e-mail this review would never have been written.

Terrible customer service!
I ordered boots 4 weeks ago. I didn't receive any email about shipping. Money was taken from the account plus shipping $ 15. I wrote 4 letters to the customer service and no response.

Vi køber altid Reimas Patter Wash vandtætte sko til min søn og de er helt geniale. Hurtig levering.

Eftersom jag inte testat Reimas produkter och var nyfiken på kvaliteten så anmälde jag mig som ’test-patrull’ när de hade en annons ute. Jag kom inte med för ’tyvärr, flera tusentals som anmält sig.’
Istället börjar de spamma mail-kontot med ’10% rabatt när du beställer’, ’20% rabatt’ osv.
Jaha, det kanske inte finns någon ’test-patrull’ utan var helt enkelt ett dåligt knep att få nya kunder?
När jag kollat upp Reima här på trustpilot, tänker jag att det var lika bra, det spelar ju ingen roll hur bra produkterna är om man inte kan bemöta och ta hand om sina kunder. Ett sådant företag undviker man helst.
Så, varsegod, EN stjärna från mig också!

Their products are great, their customer service is nonexistent. It is very common to order something and wait for weeks or even months to get it before getting an email that the item is out of stock. They also charge your credit card when you place the order instead of when the item is shipped and if the item is never shipped you might get a refund months later. Emailing customer service never gets you anywhere, they just stop responding. I started filing disputes with my credit card every time I am charged for items that never show up.

Leider habe ich sehr schlechte Erfahrungen mit dieser Firma gemacht. Leider bekam ich die falsche Rechung und habe per Mail nach der richtigen Rechnung geboten. Meine Mail-Anfragen wurden allerdings nicht bearbeitet, anstelle bekam ich 2 Monate später direkt eine Mahnung mit Inkasso-Anforderung, welche massiv hoch war. Ich schrieb die Inkasso-Firma an und erklärte die Sachlage. Diese wollte den Fall mit der Firma Reima abklären. Die Inkasso-Firma schrieb mir daraufhin zurück, dass ich die Rechnungsfirma (Klarna) und nicht Reima hätte anschreiben sollen und somit verpflichtet bin das massiv überteuerte Inkasso zu bezahlen. Ich rate schwerstens davon ab, direkt über Reima zu bestellen.

Nicht nur, dass die Artikel online nicht exakt beschrieben und ersichtlich sind, was den Einkauf erschwert, sondern auch die Retourenabwicklung ist ein absoluter Albtraum.
Nach dem zurücksenden meiner Ware habe ich vier Wochen auf mein Geld gewartet, so wie in der Zwischenzeit 4-6 mal Kontakt per E-Mail sowie Telefon mit dem Kundenservice gehabt. Angeblich sei die Ware nicht angekommen, ich muss die Sendungsverfolgungs Nummer nachliefern, dann hat das Lager die Ware angeblich nicht bearbeitet ich muss dir die kompletten Artikelnummern der zurück gesendeten Ware nachliefern. Das ist in allem dem Kunden und zumutbar. Und absolut kundenunfreundlich. Ich werde nie wieder dort bestellen.

Katastrofdåligt bemötande från kundservice avseende reklamation där ett uppenbart fel inte åtgärdades. Dryg och otrevlig medarbetare

Svindlerfirma. Nekter for å mottatt retur og refunderer ikke kunden🥵Bra klær; men kundeservisen har en slett kvalitet. Styr unna nettbutikken og heller handle prod. er annet sted!
I vinter stod det på forsiden at returer kan ta tid osv. Retur av julegaver fram til 12.01.
Men skriv en mail osv.
I praksis betyt det at de ikke behandler returer??!!
Begrunnelse: Prøvde å returnere et produkt som var for lite, de påstår ikke å ha mottatt det= dårlig logistikk og penger tapt for meg

Awful, awful, awful. After following very carefully suggestions on picking correct shoe size, the boots I ordered were too small. What a crazy hustle to call their customer service, which I believe rerouted somewhere to India. Rep kept telling me to email instead and refused to do any search to assist me, eventually rudely hanging up and then not picking up the phone till I called from different line. What is it kindergarten? Tried to call headquarters to no avail. Eventually I got some help, person told me I will not pay return shipping. 2,5 months later i still haven’t gotten a return, emailed them ans got the return next day. Make you wonder how do they run their business. Except they charged me return shipping, so I am back to figuring foe me money. Regardless of product quality I will NEVER shop at Reima and spread my word like April rain. Absolutely the worst, hope they go bankrupt.

Reima har förvisso en del fina och bra barnkläder. För några år sedan gjorde de ett välbehövligt uppsving av sortiment och hade en stor butik i Mall of Scandinavia. Den är nedlagd och de rabatthäfte som man fick som stamkund har blivit värdelöst, så ock Remia och det kundbemötande jag just fick på deras kundtjänst.

Die Qualität der Produkte ist gut, der Kundendienst (Schweiz) eine Zumutung. Nach einer Rücksendung warten wir immer noch auf eine Gutschrift. Emails werden nicht beantwortet - die Hotline ist nicht erreichbar. Das ist unprofessionell und riecht nach Betrug!

I placed an order with Reima Canada and had to return 2 items that were too small. The products I received were of excellent quality and I was pleased with shipping and delivery times. The reason I am giving 3 stars is due to the level of difficulty experienced in obtaining a refund. It took 24 days, several emails (which received no response) and a good deal of perseverence to locate a customer service number (18884374938) which not listed online. The good news: the refund was provided immediately, upon verification that Reima had received the return. This would have been a 5 star review if not for the challenge in obtaining the refund. My children love their Reima snowsuits, boots and mittens!