MG HS was the choice of car and Guildford dealership was the closest to us. Initially a telephone conversation with Marius Mockus who searched cars for us & and then a meeting at the centre. Everyo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Marius was fantastic from start to finish, made the whole process so easy. He explained everything in detail and kept me updated throughout. Amazing service.
L'entreprise a répondu
Dylan Mogg spent time with us to understand our requirements for a small EV and explained the options. Quickly got us out on a test drive and then with Sheila came up with quotes to meet our budget. V... Voir plus
L'entreprise a répondu
I recently purchased a MG ZS from Richmond Guildford and the process was smooth from start to finish. The salesman I dealt with, Akash could not have been nicer and so happy to answer any questions th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, Royaume-Uni
- 01483 668 303
4,8
Excellent
393 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worked with Kelly for my motability…
Worked with Kelly for my motability vehicle. Very straightforward process. Quick on comms. Very happy. Highly recommend!
25 février 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Hi Wendy, thank you for your fantastic review and five-star rating! We're thrilled to hear that Kelly made the process for your Motability vehicle straightforward and efficient. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Richmond MG Guildford.
Majorly disappointed
Really disappointed with the service I have been receiving. I bought my car from another dealer but any service work has to go to MG. It has been in twice since I got the car (July 2025.) The person I have been speaking to has been rude in person and the way I have been spoken to is not how you talk to people you want to
provide good service to. They are refusing to say what is wrong with my car and can’t do anything about it, despite there being photo evidence. My case has now been passed to another advisor without me being told and all emails have been ignored. This is not the first time. Really unhappy with the service i’ve been provided, especially for the amount I pay each month.
12 février 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and apologise for any inconvenience or frustration caused.
This is not the level of service we strive to provide, and we would like the opportunity to put things right. Please email us at customer.service@richmondmotorgroup.com with your contact number and address so we can investigate the issue thoroughly.
We appreciate your patience and hope to restore your confidence in us.
Kind regards,
Izzy
Unable to get through on the phone to…
Unable to get through on the phone to sales or any of the other options, no reply to online chat or message via carwow. Is there anyone there at 9-10am on 18/2/26?
18 février 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Hi Keith,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Please get in touch with our team on 01483 916 480, and our team will be happy to help.
Kind regards,
Izzy
Kelly at MG Guildford went above and…
Kelly at MG Guildford went above and beyond to help sort my daughter new car and my new mobility car highly recommend MG xx
14 février 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Miss Carew! We are delighted to hear that Kelly at Richmond MG Guildford provided exceptional service and went above and beyond to assist with both your daughter’s new car and your mobility car. Your recommendation means a lot to us. Best regards, Richmond MG Guildford.
Buying my brand new MG ZS!
I brought my MG ZS yesterday and was dealt with Marius and Sheila. They was both absolutely incredible in helping me getting the right car for me and my fiancé’s needs and wants. Made us feel very welcome from the moment we walked through the door and couldn’t have been happier with the service they showed us! Couldn’t of asked of anything better and we are over the moon with the car so thank you for everything you both did!
9 février 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Hi Robbie, thank you for your fantastic review and five-star rating! We are delighted to hear that Marius and Sheila provided you with such excellent service and helped you find the perfect MG ZS for you and your fiancé. Your kind words mean a lot to us, and we are thrilled that you are over the moon with your new car. Thank you for choosing Richmond MG Guildford, and we wish you many happy miles ahead!
Fantastic service and very helpful
Fantastic service and very helpful. Kelly faith was incredibly helpful, made the entire process very easy, a pleasure to have business with.
6 février 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for the fantastic review, Hrvoje. We're thrilled to hear you had such a positive experience at Richmond MG Guildford. We'll be sure to pass on your kind words to Kelly Faith, who will be delighted to know she made the process easy and enjoyable for you. Best regards, Richmond MG Guildford.
Very good and reliable service received…
Very good and reliable service received from Marius Mockus.
18 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for the fantastic review, Chris! We're delighted to hear that you received very good and reliable service from Marius Mockus. Your kind words mean a lot to us, and we will be sure to share your feedback with Marius. Best regards, Richmond MG Guildford.
I had an excellent experience with my new car purchase
I had an excellent experience with my recent car purchase. From start to finish, everything was easy and well organised. Marius Mockus was fantastic—professional, friendly, and took the time to answer all my questions. I couldn’t be happier with the experience.
3 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Hi Hannah, thank you for your wonderful review and five-star rating! We are thrilled to hear about your excellent experience with your recent car purchase at Richmond MG Guildford. Marius Mockus will be delighted to know his professionalism and friendly approach made such a positive impression. We hope you enjoy your new car, and we look forward to seeing you again in the future! Best regards, Richmond MG Guildford.
Brilliant
I went to look for the cars and I just couldn't resist to buy MG that was exactly what I always wanted. James was brilliant he explained everything to me especially I don't know much about cars. He was patient with me and he was so helpful. That was first time in my life when I bought car by myself and James he was amazing to help me choose the right one and didn't push for highest spec model he listen what I want and he make me feel that this one was a perfect choice for me. I am so happy with service and engaging conversation.
23 janvier 2026
Réponse de Richmond Motor Group - MG Guildford
Hi Urszula, thank you for your wonderful review and five-star rating! We're thrilled to hear about your positive experience at Richmond MG Guildford. It's fantastic that James was able to assist you in finding the perfect car and made the process so comfortable for you. We’ll be sure to pass on your kind words to him. Enjoy your new MG, and we wish you many happy miles ahead! Best regards, Richmond MG Guildford.
Kelly has been amazing helping myself…
Kelly has been amazing helping myself sort out my old car and to get my new car. Would 100% recommend.
31 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for the fantastic review and rating, Dani. We're delighted to hear that Kelly provided amazing assistance with sorting out your old car and helping you get your new one. We will be sure to pass on your kind words to her. Best regards, Richmond MG Guildford.
Great service from Richmond MG, Guildford
Great experience buying my new car! Marius Mockus the sales executive could not have been more helpful at every stage of the process of purchasing my new MG HS Hybrid Plus. Very knowledgeable and helpful. So far I am very happy with my purchase and I would certainly use Richmond MG Guildford again in the future.
6 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
We're happy you had a great experience buying your new car! We appreciate your kind words regarding the helpful and knowledgeable service you received. We are glad you're happy with your purchase and would choose us again.
Kelly
Kelly, our sales person played a big part in helping us by the car we wanted. We were not very knowledgeable and she calmly talked us through everything without any pressure. I felt she was genuinely passionate about the car which was very reassuring. Thank you Kelly!
25 janvier 2026
Réponse de Richmond Motor Group - MG Guildford
We're happy to hear that our sales person helped you purchase the car you wanted. Thank you for your positive feedback!
Marius Mockus
Marius Mockus, at Guildford MG, is a good member of your staff. Polite and smartly dressed. He was immensely assistive in helping me choose my next Motability car. He was informative, understanding and courteous in every way.
26 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Margaret. We are thrilled to hear about your positive experience at Richmond MG Guildford. Marius will be delighted to know his assistance and professionalism left such a great impression. We hope you enjoy your new Motability car and look forward to welcoming you again in the future!
Charlie was very helpful
Charlie was very helpful, friendly and the whole process was hassle free. Would recommend.
27 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for your kind review and five-star rating, Charlotte. We are delighted to hear that Charlie provided helpful and friendly service, making the process hassle-free for you. We truly appreciate your recommendation and look forward to welcoming you back to Richmond MG Guildford in the future.
Marius was fantastic in helping us purchase our car
Marius Mockus was fantastic throughout the entire process of purchasing our new MG. He guided us through every step with clarity and professionalism, was always available to answer questions, and never left us waiting long for a response. His communication and support made the whole experience smooth and stress-free. Highly recommended.
19 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
We're happy to hear that your car-buying experience was smooth and stress-free. We appreciate your kind words regarding the clarity, professionalism, and support you received. Thank you for your recommendation!
Réponse de Richmond Motor Group - MG Guildford
Hi Charles, thank you for your five-star review! We’re delighted to hear you were pleased with the service at Richmond MG Guildford. Your kind words are greatly appreciated. Best regards, Richmond MG Guildford.
Great experience
From my initial inquiry to getting the car, communication was quite good. I had worries about buying a used car with my budget as I had read horror stories about after sale nightmares. Marius in particular was very helpful, patient with my queries and polite. Couldn't have asked for a better representative as he found me a deal within my budget and in a short space of time. Other members of the team were always willing to assist if he was off duty. I have only had the car for a few weeks and so far I don't have complaints. As they are an approved dealership, I feel I am in good hands if ever there is an issue based on my current experience. Thank you Marius and the team! Highly recommend.
25 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for your glowing review and five-star rating, Olere. We are thrilled to hear about your positive experience with Marius and the rest of the team at Richmond MG Guildford. Your kind words about the assistance, patience, and professionalism you received mean a lot to us. We're delighted that you are happy with your new car and feel confident in choosing us as your approved dealership. If you ever need any assistance in the future, we’ll be more than happy to help. Thank you for your recommendation!
Marius gave fist class service
Marius gave fist class service keeping me updated throughout the purchase.
21 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for your fantastic review, Alex. We are delighted to hear that Marius provided first-class service and kept you well-informed throughout your purchase. We will be sure to pass on your kind words to him. Best regards, Richmond MG Guildford.
Marius was great!
Marius was great at helping me find the perfect car, not at all pushy like previous car sellers I've dealt with and when the car I wanted wasn't available he sourced a car that was even better than the one I had previously seen. All transactions were smooth and I came away very happy with my new car - thank you again!
21 octobre 2025
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for your wonderful review and five-star rating, Anna. We're thrilled to hear that Marius provided you with such a positive experience at Richmond MG Guildford. It's great to know he was able to help you find the perfect car and ensure a smooth transaction. We hope you enjoy your new car and look forward to welcoming you back in the future. Best regards, Richmond MG Guildford.
Amazing customer service
Marius was amazing from the initial time we walked into the showroom until we drove off with our new car. This is our second purchase from this dealership with Marius and I wouldn't hesitate to go back to him when its time to change the car again
24 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Natalie. We are delighted to hear that Marius provided you with such excellent service once again at Richmond MG Guildford. Your loyalty and kind words mean a lot to us, and we look forward to welcoming you back when it’s time for your next car.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.