Bought 2 cars in a week first my wife’s then mine. First was a used Kamiq 1.0 then a brand new Octavia VRs both cars are absolutely stunning in their own right but the dealership was first... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSkoda Southampton, Broad Oak, Botley, SO30 2EU Southampton, Hampshire, GB
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Lisez les avis des autres
It was very straight forward to book an appointment with the dealership. I filled out an online form, someone from Richmond Motor Group rang me to make the appointment with Ben. I hadn’t met Ben befor... Voir plus
L'entreprise a répondu
Wow, what a salesman Joey Danladi is! He made the whole experience of purchasing our new car such a seamless process. He was patient talked through all our options ensuring we made the right decisions... Voir plus
L'entreprise a répondu
Everyone at Richmond have been really kind, polite and patient. Ben was who we originally saw and would not rate him highly enough. He kept us up to date with the progress of preparation, to the sale... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Skoda Southampton, Broad Oak, Botley, SO30 2EU, Southampton, Hampshire, Royaume-Uni
- 01489 785 111
4,8
Excellent
496 avis
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Excellent
Ben was polite, professional and nothing was to much trouble. Not at all pushy and a pleasure to deal with.
27 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for the fantastic review, Mark. We’re delighted to hear that you had a great experience at Richmond Hyundai Portsmouth. It’s wonderful to know that OP was able to assist you in securing your Tucson during a challenging time. We’ll be sure to pass on your kind words to him. Best regards, Richmond Hyundai Portsmouth.
I've been going back and forth to this…
I've been going back and forth to this place for about 5 months. The infotainment system was freezing, and every morning when I woke up, my battery was dead. Each time they gave different explanations, saying they fixed it and sending me away. They said the problem was the battery, I told them to replace it and paid for it. But the problem wasn't solved. This is my 10th time going there. I took the car there again today. My car is under warranty, and they told me that the things that need to be done aren't covered under warranty and that I have to pay for software and updates. But the warranty certificate says it's covered. They are scamming people. They haven't been able to solve my car's problem for 5-6 months. Every time they lie and send me away. You should be ashamed of yourselves. If my car isn't repaired tomorrow, I will take it to the motor ombudsman.
28 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Hi Vakkas,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Well served
Was served by Benjamin with my new Skoda and have to say delighted with the service received. He was Respectful, efficient and patient in explaining all regarding the purchase.
All in all a credit to the company
23 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your wonderful review, Raymond. We are thrilled to hear that Benjamin provided you with such respectful, efficient, and patient service during your purchase. Your kind words mean a lot, and we will be sure to share them with Benjamin. We hope you enjoy your new ŠKODA, and we look forward to welcoming you back to Richmond ŠKODA Southampton in the future!
Good after-sale service
Promptly ordered for me replacements for minor items missing from Skoda Approved car.
Friendly and competent service from Tom and the team
21 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your review and the five-star rating, StuLate. We're delighted to hear that Tom and the team provided you with friendly and competent service, promptly addressing your needs. We appreciate your kind words and look forward to assisting you again in the future. Best regards, Richmond ŠKODA Southampton.
Ben was great help for getting the car…
Ben was great help for getting the car we wanted.
16 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your kind review, Gavin. We're thrilled to hear that Ben was able to assist you in finding the car you wanted. Your positive feedback means a lot to us. Best regards, Richmond ŠKODA Southampton.
10 days and still no reply!
Following on from my previous review, I was asked to email the customer service team to speak about it further. I emailed on the 12th January 2026 and had no reply after a week, so emailed again on the 19th January to follow up and have still not had a reply. All of this just goes to show that they really do not care about their aftersales whatsoever. If I had sent an email with an interest about buying a car, I'm sure I would have had a reply straight away. I'm pretty sure the only 5 star reviews on here are the ones that people were heavily encouraged to do whilst sitting in the show room.
12 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Positive experience
Good price, excellent service, fair trade in price. Fixed a problem with no hassle
19 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
We're happy to hear that you were satisfied with the price, service, and trade-in value. Thank you for your positive feedback; we appreciate it!
Excellent and comprehensive advice…
Excellent and comprehensive advice given on purchase of Elroq Sport. Very good to have a test drive too. Flexibility and availability of zero interest finance most helpful.
25 décembre 2025
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your fantastic review and rating, Richard. We're delighted to hear that you found the advice on your Elroq Sport purchase excellent and comprehensive. It's great to know you appreciated the test drive and the flexibility of our zero-interest finance options. We hope you enjoy your new car and look forward to seeing you again at Richmond ŠKODA Southampton.
Impressive and enjoyable purchase of my Skoda Superb at Richmond Skoda Southampton
I saw my Skoda Superb on line at Richmond Skoda Southampton. Living around 100 miles from the garage it was difficult to see the car in advance so I agreed a price including for my part exchange over the phone a subject to me viewing and liking the car and paying a returnable deposit so I knew the car was reserved and if I liked it I'd only need to make one visit to buy and drop off my old car. I did like the car and went ahead with the purchase. Ben, the salesman was professional and friendly throughout the whole process, providing the information I needed and generally made buying the car a pleasurable experience. Even for the test drive I was just given the keys and allowed to go off on my own, leaving my part x with them. That was very impressive as I could evaluate the new car without feeling any obligation or pressure. Top marks to Ben and the team at the garage.
12 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your wonderful review and five-star rating, David. We are delighted to hear about your positive experience with Ben and the team at Richmond ŠKODA Southampton. It’s great to know that the process was seamless and that you were able to evaluate the car at your own pace. We truly appreciate your kind words and are pleased we could make the purchase of your ŠKODA Superb such a pleasurable experience. Wishing you many happy miles in your new car! Best regards, Richmond ŠKODA Southampton.
Excellent customer care from Sam F
The team at Southampton really bent over backwards to help and find me the deal I was after.
I want to say a huge thank you to Sam who was very patient, set aside a whole afternoon for me and ensured I had a comfortable experience.
I couldn't be more pleased with the outcome and have been pleasantly surprised with my new car based on my budget.
14 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Hi Tarryn, thank you for your glowing review and five-star rating! We are thrilled to hear that you had such a positive experience with the team at Richmond ŠKODA Southampton. We will be sure to pass on your kind words to Sam, who will be delighted to know his patience and dedication made your visit comfortable and enjoyable. We hope you love your new car and wish you many happy miles ahead. Best regards, Richmond ŠKODA Southampton.
Exceptional Service!
I cannot praise Ben enough for the service he provided. He is an absolute star! I have been a lifelong Skoda owner (20 years) but some recent negative experiences with other dealerships (sales and servicing) left me questioning my loyalty. I popped into the Sales dept when waiting for my MOT and explained to Ben that I felt trapped with the car I had and didn't feel the finances would work for me to get something new/better. Ben listened, and actively listened - to the issues I had and to the spec of the car I really wanted. It was a tall order - and he pulled it off! Ben has found me a far better car than I expected to have, at a cost that works for me. He wasn't pushy, he was genuine, funny and personable and more dealerships need a Ben!! Even during the handover he took time to go through the car - this has never happened before so I have never really understood all the different features, now I do. His enthusiasm for the whole journey and the car he found matched mine and that made this whole experience fun, when I was initially despairing! Mention has to go to everyone else in the dealership - I probably encountered 4/5 others in the 3 visits and each person made me feel like a valued customer, and an individual - and also shared the enthusiasm for the car. Botley - you have regained my loyalty and should be proud of the team you have!
10 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
We're so happy to hear about the positive experience you had! It's great to know that Ben's service and the team's enthusiasm renewed your loyalty. We appreciate your feedback and are glad you found the perfect car.
Our sales executive Tomasz Polak from…
Our sales executive Tomasz Polak from Richmond skoda Botley was absolutely brilliant, he was so helpful at finding us just what we where looking for, he helped us decide on what would work better for are day to day use as well as what was best for are family needs. Couldn't fault a single thing such a kind team thanks again for our lovely car.
9 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
We're happy to hear that you had such a positive experience. It's great to know the sales team was so helpful in finding the perfect car to suit your family's needs. Thank you for your kind words and for choosing us!
Richmond for A1 service.
They gave us plenty of time.
They answered all of out queries and took their time explaining everything.
10 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your review and five-star rating, Chris. We're thrilled to hear that the team at Richmond ŠKODA Southampton provided you with plenty of time and thorough explanations. Your satisfaction means a lot to us, and we hope to assist you again in the future. Best regards, Richmond ŠKODA Southampton.
Joey was very responsive
Joey was very responsive, able to answer all questions and proactive in making the process as easy as possible. He explained everything very clearly and really understood our priorities and it was clear he was very focused on meeting them.
10 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for the fantastic review and rating, CK. We're delighted to hear that Joey provided such responsive and proactive service, ensuring the process was smooth and aligned with your priorities. We'll be sure to pass along your kind words to him. Best regards, Richmond ŠKODA Southampton.
Sam was incredible helpful helping me…
Sam was incredible helpful helping me find the perfect car. I only went in for a test drive and they found me the perfect Karoq at a great price. I was very happy with the price and service I got and love my new car.
9 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
Hi Ellen, thank you for your glowing review and five-star rating! We're delighted to hear that Sam provided such helpful service and assisted you in finding the perfect Karoq. It's wonderful to know you're happy with both the price and service you received. We hope you enjoy every moment in your new car! Best regards, Richmond ŠKODA Southampton.
Five stars to Sam
Five stars to Sam. Polite, not pushy and was happy to give all his time answering our queries.
2 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your review and five-star rating, customer. We're delighted to hear that Sam provided you with polite and attentive service, ensuring all your queries were addressed. We'll be sure to pass along your kind words. Best regards, Richmond ŠKODA Southampton.
First time I have used a main dealer…
First time I have used a main dealer for a second hand car. Can't fault them, all staff very knowledgeable and a good choice of cars.
5 janvier 2026
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your kind words and five-star rating, Rob. We're thrilled to hear that your first experience with a main dealer was so positive and that our knowledgeable staff and wide selection of cars made a great impression. We hope to see you again at Richmond ŠKODA Southampton.
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your kind review, Jo. We are thrilled to hear that you found our service great and our staff friendly and helpful. Your feedback means a lot to us. Best regards, Richmond ŠKODA Southampton.
I booked some warranty work and am not…
I booked some warranty work and was told that I could wait while the work was done. I asked the receptionist during the call if I could use their WiFi to work while I was there and was told that was fine. When I dropped the car off this morning I was told they need it for up to four days. I then had to walk a mile to the station and make a three hour trip by train to my home. The attitude of the manager and the service counter operative was very poor. I would never use this company again.
11 décembre 2025
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Hi Lawrence,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Richmond Škoda Southampton
The salesman wasn't pushy ,just really…
The salesman wasn't pushy ,just really helpful and informative.
8 décembre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your review and five-star rating, Stephen. We’re delighted to hear you found our salesman helpful and informative without being pushy. Your feedback means a lot to us, and we hope to see you again at Richmond ŠKODA Southampton.
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