Bought 2 cars in a week first my wife’s then mine. First was a used Kamiq 1.0 then a brand new Octavia VRs both cars are absolutely stunning in their own right but the dealership was first... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSkoda Southampton, Broad Oak, Botley, SO30 2EU Southampton, Hampshire, GB
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Lisez les avis des autres
It was very straight forward to book an appointment with the dealership. I filled out an online form, someone from Richmond Motor Group rang me to make the appointment with Ben. I hadn’t met Ben befor... Voir plus
L'entreprise a répondu
Wow, what a salesman Joey Danladi is! He made the whole experience of purchasing our new car such a seamless process. He was patient talked through all our options ensuring we made the right decisions... Voir plus
L'entreprise a répondu
Everyone at Richmond have been really kind, polite and patient. Ben was who we originally saw and would not rate him highly enough. He kept us up to date with the progress of preparation, to the sale... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Skoda Southampton, Broad Oak, Botley, SO30 2EU, Southampton, Hampshire, Royaume-Uni
- 01489 785 111
4,8
Excellent
496 avis
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Brilliant Experience with Skoda Botley - Richmond Goup
When it comes to buying a new car there is so much competition between dealers/brands all wanting to win your business and sometimes that comes across by the salesman (which I felt elsewhere). However, when me and my girlfriend went into Skoda there was no pressure for us to buy with them which was very refreshing! Joey who we met took the time to get to know us before there was any talk of cars and options, and this really put us at ease as he is a genuinely nice guy who wants the best for the customer, whether that is with Skoda or elsewhere.
After I told him what I needed from my next car, for work and personal purposes he ran through the options there were at Skoda & the Richmond group, how some of them would work for me, and how some of them weren’t quite right which was very helpful when making my decision.
Once we worked out what the best option was, he was then very informative through the whole process, each step I fully understood and felt comfortable at each step as buying a brand new car is a very big decision but I was comfortable throughout due to the way Joey handled the transaction.
There were lots of additional products available too, which Adam discussed with me in great detail, what they are, the benefits and again I felt like what was best for me was put first rather than just pushing everything possible onto me which is done elsewhere. Once we worked out which was best, the process to get these in place was again informative and efficient throughout.
The service and experience I had at Skoda in Botley has been brilliant, and anyone who is looking for a brand new car, or a used car I’d highly recommend heading down to Skoda and seeing Joey.
11 octobre 2025
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your glowing review and five-star rating, Mr Hickman. We’re delighted to hear about your positive experience at Richmond ŠKODA Southampton. Joey and Adam will be thrilled to know that their friendly, pressure-free approach and informative guidance made such a positive impression on you and your girlfriend. We understand how significant a decision buying a new car is, and it’s wonderful to know that Joey and Adam ensured you felt comfortable and well-informed throughout the process. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Richmond ŠKODA Southampton.
Dealt with Ben and found him…
Dealt with Ben and found him professional, polite and knowledgeable. Would definitely recommend Richmond in general and Ben in particular. Extremely happy with my Kodiak.
24 novembre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Hi John,
Thank you for your wonderful review and five-star rating! We're thrilled to hear about your positive experience with Ben and that you are pleased with your Kodiak. Your recommendation means a lot to us, and we will be sure to pass on your kind words to Ben.
Best regards, Richmond ŠKODA Southampton.
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Tomasz at Skoda Richmond
I recently bought a car from Tomasz at Skoda Richmond, and the customer service was outstanding from start to finish. He was friendly, honest, and made the entire buying process effortless. Tomasz kept me updated throughout, explained everything clearly, and genuinely made sure I was comfortable and confident with my purchase.
A true professional and a credit to Skoda Richmond. Highly recommended!
24 novembre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Hi Gleto, thank you for your glowing review and five-star rating! We are thrilled to hear about your outstanding experience with Tomasz at Richmond ŠKODA Southampton. It's wonderful to know he provided friendly, honest, and professional service, making the buying process seamless for you. We will ensure your kind words are shared with Tomasz. Thank you for your recommendation, and we wish you many happy miles in your new car!
Joey was brilliant
Joey was brilliant. Helpful, knowledgeable, and great with the kids too! Old car exchanged for new within a week. 5 stars.
24 novembre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your wonderful review, Tessa. We’re thrilled to hear about your positive experience at Richmond ŠKODA Southampton. Joey will be delighted to know you appreciated his helpfulness and expertise. We hope you enjoy your new car, and we look forward to assisting you again in the future.
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your kind review and five-star rating, Stephen. We’re delighted to hear that Tomasz provided you with professional and helpful service. We’ll be sure to pass along your compliments to him. Best regards, Richmond ŠKODA Southampton.
Second time Iv purchased a car from…
Second time Iv purchased a car from Richmond and iv been happy each time. This time there were a few niggles but Adam was fantastic and dealt with the issues and remained professional and approachable throughout the process.
17 novembre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your wonderful review and five-star rating, Tara. We're delighted to hear that you have chosen Richmond ŠKODA Southampton for your car purchases and that Adam was able to assist you professionally and effectively. We greatly appreciate your continued support and look forward to helping you again in the future. Best regards, Richmond ŠKODA Southampton.
Customer service at my local Richmond
I did my research beforehand and was pretty clear about what make, model, engine spec, etc I wanted. I spotted a car in Portsmouth thsr seemed ideal but rather than go all that way I went to my local Richmond garage. They had the right model but not the right engine. Joey investigated and found my Portsmouth car. By 4pm that day it was brought to Hedge End and I had a test drive. I bought it!
8 novembre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Hi Sharon, thank you for your fantastic review and five-star rating! We're delighted to hear that Joey was able to assist you in finding the perfect car and arranging everything so swiftly. It’s great to know you had such a positive experience with us at Richmond ŠKODA Southampton. We hope you enjoy your new car and wish you many happy miles ahead! Best regards, Richmond ŠKODA Southampton.
Very helpful staff.
Helpful and knowledgeable staff made the purchasing process very efficient.
27 octobre 2025
Réponse de Richmond Motor Group - Skoda Southampton
We're happy to hear that our helpful and knowledgeable staff made your purchasing process efficient. Thank you for your positive feedback!
Great experience with Ben and Adam
Great experience with Ben and Adam! Sorted the car that I wanted for a very good price and then has it ready for me to collect on the day that worked for me and couldn’t be helpful enough! Even got top reviews from my two pooches that came along for the car shopping!
31 octobre 2025
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
We're happy to hear that you had a great experience! We're so glad that we could find the perfect car for you at a good price and have it ready for collection on your preferred day. We appreciate your positive feedback, especially from your pooches!
A very warm welcome from the staff
A very warm welcome from the staff. Adam and Ben in particular helped us out to find a suitable car. There was no pushy sales man tactics. We gave them what we needed and our price points, and they made it work.
Great communication throughout the process. Will definitely return to them when we're looking for another car again.
Thanks Ben & Adam!
31 octobre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Hi Braid's,
Thank you for your fantastic 5-star review! We're delighted to hear that you felt welcomed by our team at Richmond ŠKODA Southampton and that Adam and Ben were able to assist you in finding the right car without any pressure.
It's great to know that the process was smooth and communication was excellent throughout. We look forward to welcoming you back when you're ready for your next car.
Thanks again for your kind words!
The whole process of arranging a test…
The whole process of arranging a test drive through to purchasing the car was efficient and straightforward. Ben,(the sales person) who dealt with us was friendly, professional and nothing was too much trouble. Both Ben's and Jeff's ( the manager) explanations and answers to questions were clear and understandable. They made the whole process of purchasing the car easy. We highly recommend this garage.
30 octobre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your fantastic review and five-star rating, Mr Richardson. We are delighted to hear that you found the process of arranging a test drive and purchasing your car efficient and straightforward. Ben and Jeff will be thrilled to know their friendly and professional service made your experience seamless and enjoyable. Your recommendation means a great deal to us. Best regards, Richmond ŠKODA Southampton.
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your kind review and five-star rating, Theresa. We're delighted to hear you found our team at Richmond ŠKODA Southampton helpful, knowledgeable, and polite. We look forward to assisting you again in the future!
Bought an ex demonstrator Skoda Superb
Bought an ex demonstrator Skoda Approved Skoda Superb with 8,000 miles and had it delivered.
When it arrived all 4 tyres were flat (All exactly 1.4 BAR) which is strange because there were no warnings when we test drove the car, and I was assured that the car was going to a secure enclosure prior to delivery after I paid my deposit. The car wasn't particularly clean. Both door umbrellas were missing, ice scraper was missing, manual is the wrong one. There is no first aid kit, warning triangle or wheel jack. In fact everything that isn't bolted down has been pinched.
Three months later I am being emailed and prompted by the onboard computer that the car has a service due.
I took it in to my local Skoda dealer who charged £357.00 for an Oil, Filter and Brake fluid service. Also, I need two new tyres - £402.84 due to wear.
So this is what you get with an ex-demo Skoda Approved Used car. I am very suspicious about the tyres!!
Oh, I should point out that they sent me the ice scraper - whoopee!!!
12 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Skoda Southampton
Dear Alastair,
Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about your disappointing experience with your recent purchase from Richmond ŠKODA Southampton. It is concerning to learn about the issues you encountered. This is not the standard of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We value your feedback and would like the opportunity to address these concerns directly. Please feel free to contact our team at customer.services@richmondmotorgroup.com so we can discuss this matter further and work towards a resolution. Your satisfaction is very important to us, and we hope to restore your faith in our service.
Kind regards,
Richmond ŠKODA Southampton
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your wonderful review, Susan. We're delighted to hear that our team at Richmond ŠKODA Southampton impressed you with their knowledge, friendliness, and efficiency. We truly appreciate your kind words and look forward to welcoming you again in the future!
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your five-star review, Mr Ede. We're delighted to hear that your experience at Richmond ŠKODA Southampton was hassle-free from start to finish. Your kind words mean a lot to us, and we look forward to welcoming you back in the future. Best regards, Richmond ŠKODA Southampton.
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your kind review, Miss Lorraine Mole. We are delighted to hear that you found our sales team friendly and helpful. Your feedback means a lot to us, and we look forward to welcoming you back to Richmond ŠKODA Southampton in the future.
Bought my first car in over 10 years…
Bought my first car in over 10 years the team were really helpful and friendly and walked me through it all very professionally. Sam in the sales team did a great job.
8 octobre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for your review and five-star rating, Tom. We are delighted to hear that you had a positive experience at Richmond ŠKODA Southampton. It's wonderful to know that Sam and the team provided helpful and professional service while guiding you through the process of purchasing your car. Wishing you many happy miles in your new vehicle!
Keep it Simple and Ticks all the Boxes!👍
5* Customer Service from Nice,Knowledgeable and Genuine People who know what they are talking about
Mark Younger was our Salesperson and was a Mechanic previously so very reassuring that he really did know what he was talking about.
ŠKODA Karoq does what it says on the tin!👍
2 octobre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Hi William, thank you for your fantastic five-star review! We're delighted to hear that you had such a positive experience at Richmond ŠKODA Southampton. It's great to know that Mark's expertise and genuine approach reassured you throughout the process. We hope you enjoy your ŠKODA Karoq and look forward to assisting you again in the future! Best regards, Richmond ŠKODA Southampton.
Smooth process through buying process
From first greeting to excellent service through the whole buying process.
Not pushy but felt fully informed on car and options available.
3 octobre 2025
Réponse de Richmond Motor Group - Skoda Southampton
Thank you for the fantastic review and rating, Markydil. We’re thrilled to hear that you had a positive experience at Richmond ŠKODA Southampton and felt well-informed throughout the process. We appreciate your kind words and look forward to welcoming you again in the future.
I felt a valued customer.
All done accurately, politely and on time. I felt a valued customer.
2 octobre 2025
Réponse de Richmond Motor Group - Skoda Southampton
We're happy to hear that your experience was accurate, timely, and polite. We appreciate you feeling like a valued customer!
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