Richmond Motor Group - Skoda Southampton Avis 

Mark, Jeff and Clayton all great and helped immensely as we bought our new car :)

Car was booked in to have a new windscreen washer pump fitted because no water was being delivered to the windscreen. Car was booked in following an assessment from one of the senior technicians who said it would be the pump. Dropped the car in at 08:15 and eventually at 13:15 I was told my car was ready but needed to booked in again so the worked could be completed! I enquired why hadn't the work been completed now but I wasn't really given a satisfactory explanation other than it needed to be booked in for the work to be done. They had however, conducted a vehicle health check and noted advisory works which would cost around £2,137 I wasn't best pleased to sat the least! The car is probably not even worth that much! So, I booked the car in the following week for the pump to be fitted and stressed I did not want to be sitting around for 5 hours. I dropped the car off again at 08:15 and was told the work had been completed at 10:00 at a cost of £258 much lower than the health check report and much quicker tgan my first exoerience a week previously! Drove the car home, but thought I'd test the windscreen wipers on the way only to find they were not working! Unbelievable! Called Skoda and I'm waiting for them to call me back!

Bought 3 years old superb. Car wasn't road worthy. Called for service. Skoda mechanic tool car to the nearest VW garage as was ,, broken ,, . Skoda Southampton refused to pay for this. After all day on the phone and all the stress , they decided to do part of the job. After this I needed to finish job myself and spend on the car another 1500£ . Those are worst then buying the car on the side of the road . Avoided them !!!!!!

Really easy transaction, Richard didn’t pressure me or try to sell me anything I didn’t need and was very helpful throughout. He was flexible and allowed me two have a 2nd test drive with my whole family to check our new car suited all of our needs.

Joseph Danladi made the whole process a dream, I walked in, he offered me coffee, we chatted and explained I was hoping to part ex my Monte Carlo kamiq for a newer one. Jo was very professional, courteous and couldn't do enough to help me.

He offered me a test drive in the new Kamiq I was looking at, he checked my vehicle, got me the deal I wanted. It was a very relaxed, chilled time, it was a bit like a spa day.

He gote the deal I wanted and I'm very very happy with my new vehicle, he explained everything I needed to know, as did his boss. I have advised Jo, that I will go back to him when I need a new vehicle.

Richard was very helpful with dealing with my purchase. There was no pressure and he went the extra mile to help me pick up the car

Excellent service from the team at Botley. Our salesman Tomasz was really helpful and had great knowledge. Would definitely recommend and return in the future.

My sales person David was absolutely on my level from our first conversation. He understood my needs and desired outcomes, and was not pushy or too 'salesy' with me, which is what I personally like. He sorted me a test drive and then was efficient with the sales discussion and paperwork - vehicle was even ready the same day. He did exactly what he said he'd do when he said he'd do it and I cannot ask for any more.

Upon arriving at the Richmond Skoda showroom my wife and I was greeted by Tomasz. He asked us what were we looking for and we told him we needed a newer car than the one we have and a car that can take 2 dogs in the boot.
He showed us around two models, one was a good size and the other slightly smaller.
He then asked what we would like on the car in the way of features, to which we gave him our requirements.
We then went indoors and had a discussion about costs, colour of car, type of gearbox etc, this went on for sometime because Tomasz wanted to be sure he had what we were looking for.
After a short time, he said he one that suited our needs. Within 15 minutes the car was brought round for us to look at.
Our first impressions and requirements were happily met, and the colour was just what we wanted.
The mileage was slightly higher than we wanted, but given the fact we got 2 years warranty, 2 years servicing, 2 years MOT and road side assistance at no extra cost, made it a great deal for us.
We were given an hour to test drive the car, just so we were sure it was what we want, which was a lovely thing for him to do.
We drove back after the test drive and made the deal!
Tomasz was very understanding, listening to our every need. He explained everything in simple terms so we did not get confused or inundated with jargon we know nothing about. The time spent was a pleasant one from start to finish.
The car was ready for collection a few days later, full valet and a big red bow on the top :)
Tomasz spent a good 20 minutes going through all the functions and controls on the car, making sure we understood everything.
All in all I could not have wanted it to go any different, we felt relaxed and glad we went to Richmond in Botley.
Just having the car a few days, we are so glad we bought the model that Tomasz recommended.
A follow up call was made to us from Tomasz to see how we were getting on, which again is something I have never experienced with any other dealer, so it was appreciated to know we were not just "another sale".
I would highly recommend Richmond Skoda if you are considering a new or used car, and go see Tomasz, he is a great guy!

Everyone in Skoda Southampton was very nice people to help me buy my new car.They treat you with respect,not like another car dealer.But specially Joseph who was doing everything with me from start to finish.He managed to find me correct car,when I was too late to buy car which I found online and was going to see without appointment.And later he was supper helpful through all purchases process.This man knows what he is doing. I will definitely go back to them for my future car.

I have bought cars from Botley and Totton branches of Richmond group and have had two very similar experiences. All is great until you want any kind of after care, then they are awful. Also both cars I bought have had botched paint jobs on them. I bought a very low mileage two year old mg and the paint has chipped, two garages have taken a look and said there had been a shocking paint and bodywork repair done which is why it has chipped. I would not use Richmond group again as they can’t be trusted, I love my car but not richmond group. They promise everything but don’t deliver.

Really smooth process. Joey the salesman explained everything thoroughly without trying to upsell all the packages which a lot of dealers would otherwise do. I made clear informed decisions and I am very happy with the customer service provided.

I met Mark when I attended the show room. Already panicked as my car has just been written off, I had recently had a baby and also started a new job, therefore I required a quick fix to get me back on the road. From the moment Mark introduced himself, he was friendly, knowledgable and down to earth. Mark asked key questions to understand my current financial situation, gave me an opportunity to take two cars home to see if they fitted my family situation and it seemed as if nothing was too much of a problem. Having agreed a very reasonable finance plan, I wouldn’t hesitate in recommending Mark to everyone and anyone. I will certainly been attending Škoda, Botley when the time comes to upgrade my Škoda Scala. If I could give more than 5* I certainly would.

Started to deal with us as soon as we arrived. Asked us relevant questions and sought to find a car that answered my needs eg more leg room and more space getting in and out of the car. Arranged satisfactory means of payment.
Revd Thomas Johns

Tom at this dealership was amazing. He worked hard and gave me all the information I needed before I brought my new car!! Would definitely recommend

I bought a Skoda Kamiq (registered in Mar 2024) and assured me there are still 2 years manufacturer warranty from this company on 6 March 2025 and on the first day, I discovered that this car's display (Infotainment System) will hang and reboot for averagely every 10-20 mins which is very annoying and disturbing. Even worse, the parking sensor will be DISABLE if the display screen is hanged and you may not notice that. That means, the parking sensors is not working sometimes and you may not notice that which can cause serious safety issue. But their representative argued that parking sensor is not a legal requirement.

I have informed them that the car would hang and reboot no matter it is connected to Android, Iphone (whether wireless or with cable) or connected nothing (i.e. Showing the Clock only). I have told them either fix the problem or make a full refund of car. As I feel it is not comfortable for me to drive a car with malfunctioning parking sensors and the frequent reboot make the display navigation function not possible. They have tried to fix it for three times but failed and refused to make a full refund as of today.

On 2 April 2025, they informed me that SKODA told them the car is not compatible with IOS 17.xx-18.xx (which accounts for more than 95% iphone market). And I need to wait for IOS 19 see if the problem persists. I did encounter the same problem by connecting to Andriod Phone. But they said nothing about Andriod. The company told me that they have nothing to do at their side.

The situation is like that, SKODA make a car with fault that are not compatible with Apple and Andriod phone and randomly reboot itself even connected nothing. They launch this car to the market, took the money and cannot fix it but ask you to "wait" for the solution. But this car was released more than one year before, and SKODA are STILL looking for solution. SKODA/this company cannot fix the issue and they are also reluctant to make the refund. Me, as a customer bought a car in this company. I felt there is:-

-NO PEACE OF MIND (bought a faulty car and no fix)
-NO CONSUMER RIGHT under Consumer Right Acts 2015 (as I cannot excise my right to request a refund-they just said I cannot reject like that. But why?) and

What is the use of manufacturer warranty?
-USELESS OF the Manufacturer warranty. (if they cannot fix the issue, what is the use of the warranty)

I spent over 20K pounds and bought a faulty car. Display/screen randomly hang and reboot and faulty parking sensors. This company told me, it is SKODA software issue. SKODA told them it is Apple iphone IOS issue. But who took my money? they all have no duty to deliver a car with reasonable standard. Maybe I am the only one to be blamed with the very bad luck and make the worst decision ever to buy a car from them.

We popped in to Richmond Skoda just to have a look at the range of Karoqs for sale. We were warmly greeted by Tomasz who listened to our wishes and managed to find us a car we were looking for. The whole experience was great, Tomasz delivered on his promises and we left happy, driving off in our first Skoda.

Welcomed from the start to the finish and more. Joey, was very attentive and really got to know us well to make sure we got the right car to meet our family’s needs. In his words “I’m your co pilot”. I told Joey I only wanted a heated front windscreen and he managed to find ways to make me compromise.
We have been loyal costumers to Hendy Ford and Joey and the team made the difference and switched our thinking to a Škoda Richmond family - so we bought two cars. Even when Joey was busy, he ensured someone else would look after us. We have been delighted with everything - he even replaced a missing air vent clip. Joey made our handover easy, smooth and made our teenage girls smile with a Kodiaq bear and us with a bottle of Champagne! My even better would be to make Joey a business card with his name on it so he doesn’t have to scribble on a generic one!! I will come in soon to check he has one and maybe another coffee! Thank you Joey - you are a Škoda Super Star. Warren, Amy and the girls.

Picked up my Skoda Octavia from Richmond Botley. I am based a 3 hour drive away. However after speaking to James Gregory I knew I wanted to buy through this team and the journey would be worth while. Thankfully I was proved right.

The customer service from the team there was exceptional. Bearing in mind I had gone to a SKODA dealership just 20 min from me and did not rate the service. They more than made up for this at Botley.

At the dealership I dealt with David Hallett - Sales Executive, Matthew Phillips - Transaction manager, James Gregory - General sales manager

All three of them provided excellent customer service and you could tell really cared about there jobs and not just getting a sale done, but making sure the customer was purchasing the right type of vehicle for there needs and budget.

Couldn't recommend them highly enough and I will defiantly be going back to them in the future.

Thank again team.