Ordered my hair extensions last week and got next day delivery. Still not received these and even emailed DHL they advised me i need to email the merchant which i’ve emailed you guys about 10 times an... Voir plus
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Lisez les avis des autres
Having to write another review as this is the only way this scam of a company respond to customers. I have emailed 4 times as well as message them on all social media channels regarding them sending m... Voir plus
L'entreprise a répondu
Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Voir plus
L'entreprise a répondu
I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Coordonnées de contact
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Royaume-Uni
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,1
Moyen
134 avis
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A répondu à 100 % de ses avis négatifs
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muted from their TikTok live asking…
muted from their TikTok live asking about a black colour hair extension ie if the colour is the same as a different brand. Lost a customer so unprofessional and rude. I can see why they have 1 star and awful reviews. Especially if they treat genuine customers this way. Stick to Lullabellz everyone least they accept returns and help with shade match properly!
7 mai 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Neah,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I wanted to do exchange for a different…
I wanted to do exchange for a different color but no one answer WhatsApp or instagram and price is more than the item or similar
Do I have an option to exchange the color without paying ? Help me to get correct color
24 avril 2024
Réponse de RiRi Hair Extensions
Hi Johanna,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Paid 24 something for delivery and it’s…
Paid 24 something for delivery and it’s still not here 1 week later awful delivery service
24 avril 2024
Réponse de RiRi Hair Extensions
Hi Mary,
We’re really sorry to hear about the frustrations you experienced with your order.
Our policies on Delivery, Returns & Refunds are available on our website for customers to view when making a purchase.
Unfortunately, we do not have control over how much Royal Mail charges for delivery, but your feedback has been taken on board.
As we expand, we hope to offer other shipping options, and hope you can understand our current limitations.
All the best,
The RiRi Hair Extensions team💖
Falsche Farbe und falsche Artikel…keine Reaktion…
Falsche Farbe und falsche Artikel zugesendet bekommen. Leider keine Reaktion des Verkäufers nach meiner Mail.
Das gleiche leider für alle drei Artikel.
23 février 2024
Réponse de RiRi Hair Extensions
Hi Katharina,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I got the Deluxe from the shop and its…
I got the Deluxe from the shop and its lovely full coverage cant see the clips or anthing, however accidentally brought 2 normal) on offer at £19.99 so thought was same as one purchased in Bluewater however no where close, thin, can see where my hair and hair extension are, wouldn't have got online but shop closed at Bluewater :-( waste of £40 as I wont wear plus only tried on at home and strands were falling out, would definitely recommend the Deluxe range but standard ones are cheap and not full coverage at all.
26 février 2024
Réponse de RiRi Hair Extensions
Hi Deborah,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Scam
They haven't given me a refund and they ignore all my emails... Scam!
18 février 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Lulu,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Won't buy again
Ordered a straight piece which had their label cut off, sent them a picture of their product next to a piece of another notorious brand saying they had the exactly the same pattern where the hair are sewed together, with the exception that their label was cut off. They said I received a counterfeit item that must have ended up in their pile with a return and they were willing to send me a new one or refund me but for a refund I still had to send them back the piece (why shall I pack it and take it to the post office when they saw the pictures and described it as counterfeit?). It took almost a couple of weeks to agree on what substitute I wanted as their replies were slow and many pieces weren't available. I still appreciate that I did receive something of my choice at the end. I went for a straight wraparound pony tail (I think it s called Lily), which matted after only one use. One of the little "combs" to keep the ponytail in place got loose and I found it in my hair, the other one was just loose and the 2 clips on the side were loose as well. Anyways, I washed it with shampoo for hair extensions from lullabelz and it improved its condition a bit, but literally just for one more use, I had to throw it away after the second use. On top of this, on tik tok they colour matched me with one shade and on Instagram with a different shade. I bought a completely different shade to the 2 they suggested and was perfect for my hair... if I'm not wrong their new collection has different quality standards, so maybe their hair extensions will be more durable, but personally I won't risk it as I am disappointed. The positive note is that the customer service girl (I think her name is zoe) is polite, I think the replies were slow because they didn't quite know what to do with this counterfeit piece (this is what they called it) and perhaps a lot of people wanted to be colour matched via tik tok messages during their lives and it wasn't easy to keep up with everyone.
5 janvier 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi RM,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Quick to colour match not to refund…
I dm’ed for a colour match which they replied too really quickly. Unfortunately my item arrived fault, missing a clip. I filled out the contact form on the page asking for confirmation of a full refund due to its fault. A week later nothing so I emailed again. A few days later I dm’ed on instagram to chase and apparently their emails were “down”. It’s now been over 2 weeks since I initially reached out for a refund and I’ve heard nothing. Poor!
12 février 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Emily,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
They took my money and I have no…
They took my money and I have no product…
I’ve have tried contacting the company on several occasions regarding an order sent back to them for an exchange in colour. Not only was an exchange never sent but they are impossible to get hold of….ive been trying since September and were not in February!!
I’d avoid at all costs!!
27 septembre 2023
Avis spontané
Réponse de RiRi Hair Extensions
Hi JThom,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Unprofessional and scammy
So incredibly unprofessional. The colours don’t match the photos on the website and when I returned the extensions, I didn’t get any confirmation or anything. It’s almost February and I still haven’t heard anything and I made the return in December. I’ve sent them 5 emails, messaged the number on their website and commented on their tiktok live multiple times and they are ignoring me. This is such a scam. *Update* PS. they've replied to my review but STILL HAVEN'T given me my refund......
18 décembre 2023
Avis spontané
Réponse de RiRi Hair Extensions
Hi Stine,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Never had a problem with the riri girls…
Never had a problem with the riri girls or the hair
They are polite girls on the TikTok lives,
Receive my parcels quickly and even get a little treat in them
Keep up the good work girls your fab,
3 janvier 2024
Avis spontané
Lovely product and quick delivery
24 novembre 2023
I wanted to return my order package…
I wanted to return my order package wasn’t even open brand new so should be no reason not to return order and they been ignoring my WhatsApp messages ignoring my emails and they email they said I can use to get through to them is a fake invalid email the worst costumer service I ever seen £50 on cheap extensions I regret just not buying from lullabellz there hair extensions is always perfect
30 novembre 2023
Avis spontané
Réponse de RiRi Hair Extensions
Hi Sarah,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Terrible customer service they lie to…
Terrible customer service they lie to they customers and run away from the public with their lies avoid . Cheap synthetic wigs
9 décembre 2023
Avis spontané
Réponse de RiRi Hair Extensions
Hi Rokhsona,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
ORDER NOT RECEIVED
Awful customer service, brilliant when you want the sale but after sales service is shocking! Two weeks no order delivered and the last contact was ‘we will look into it’ Should be ashamed of yourselves! (Going through dispute with TikTok customer services)
Also track says ‘we have received your order but have not yet received your parcel’
Give me my funds back at this point you. Thief’s….
28 novembre 2023
Avis spontané
Réponse de RiRi Hair Extensions
Hi Tee,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Super fast delivery 📦
I ordered from the website on Friday, using the Black Friday offer, and recieved the extensions by Saturday afternoon, which I was not expecting - amazing!
25 novembre 2023
Avis spontané
Wish you were closer!
I ordered the wrong colour they changed the colour for me before sending out! Great company wish the shop was closer to me
27 octobre 2023
wore them once for 2 hours and they…
wore them once for 2 hours and they have already matted
25 octobre 2023
Réponse de RiRi Hair Extensions
Hi Grace,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your extenstions.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Buyer Beware!!
The sales people will sell at all costs, even if the product is not right for your hair so be very careful as once you buy they will not refund. My 17 year old daughter was told by the sales assistant the extensions will blend if she thins out her hair. This is never going to work and when we went to arbitration they then said people with thick hair need more packs of extensions. They refuse to refund and my daughter has wasted her exam money on extensions that look wispy and don’t blend.
4 juillet 2023
Avis spontané
Réponse de RiRi Hair Extensions
Hi Helen,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
BUYER BEWARE - DO NOT USE
BUYER BEWARE - DO NOT PURCHASE FROM
Today I had a colour match with daisy in the lakeside store who took me to the back room where in that light the colour of the clip in hair extensions seemed acceptable, however, when I left the store and not even left the shopping centre, I showed my mum the hair and it was a completely different colour in the natural light.
When I returned to the store within the hour, Daisy’s attitude had completely changed from her sales pitch and she was very hostile and eye rolled me when I politely explained what happened.
She said I could not exchange nor refund them as they had been taken out the box (even though they were still in the original packaging with the tags were still on and i come back to the store within the hour of purchasing them).
For £220 you do not expect to be colour matched wrong by a professional and then have to dye the extensions because the shop will not exchange nor refund you.
Avoid at all cost, disgusting customer service.
9 octobre 2023
Avis spontané
Réponse de RiRi Hair Extensions
Hi Danielle,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order at Lakeside.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
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