RiRi Hair Extensions Avis 

. 2 weeks ago i came in and paid for removal of my extensions for my natural hair to be looked at .. they then advised i pay £590 for a new set of extensions as they didn’t want to colour my hair or tone it to match the tapes i already had in due to not having enough time apparently this was halfway through the day and i later found out Brooke does not do colour anymore and this was the reason not that they didn’t have time they would’ve just preferred not to which to me isn’t good service at all. i drove away which is a 40 minute drive and decided it’s ridiculous to pay that price for a new set of extensions when i have previously been a loyal customer to Riri and already purchased 150g of black extensions and 150g of brown extensions as well as 150g of lighter extensions as well as the current ones and more over the years ! a lot of my money has gone to Riris which i never minded as the service was exceptional with Zoe who knew exactly what to do.
i then went back which was another drive and said can they put the darker extensions in. this was met with scepticism and odd looks as they said again they do not want to colour my hair or tone it so i gave up and said just put the old ones you had removed back in
brooke then said she thinks it’s a good idea to add 150 for 50g of tapes which i came home to realise did not match the other 100g i already had in and my hair in general, i then lost a chunk of them within 2 days of having them fitted. this was disappointing as i’d spent so much money.
i then came back a week later having to now drive an hour and a half to the bluewater store to have these 50g removed and another added in. i was advised to pay another £400 to just get a new set of extensions as again they did not want to colour my hair due to not having the resources at bluewater they did advise i go to lakeside next weds to get it done but i turned this down as the travel for petrol was costing me too much. i then paid the 400 and said i’d get it coloured elsewhere as i thought if the extensions would look good i don’t mind paying they advised the colour would not match and i said that’s fine i can get my normal hair coloured elsewhere . i then came home and with the placement of the tapes it looked terrible i know this because i had the exact same colours with zoe but with the placement it looked amazing! i then reflected and with the service i’ve had i do not want the extensions in my hair and so i removed them

i feel extremely disheartened as this outcome is not what i expected from riris and previously with zoe i never had a problem. she’d take the time out to do what she felt would make me feel good and confident and also got it right because she approached the job with care not just a money making business when she was there the riri experience was completely different and i felt comfortable and welcome and listened to. with all this faff i have not only wasted so much of my money but also my time and my hair is now damaged. i do not blame Riri for the extentions as that was all my choice but i blame you for the lack of care given to me as a customer who has been with you for years and spent 1000s on. i will not be coming back to Riris and i do not expect anything from you except a better more welcome experience for future customers

Great service - highly recommended

Extremely poor customer service ordered on the 30th of may my extensions were supposed to be delivered on the 31st until DPD contacted me to say my parcel had been lost and I had to contact the seller to raise an investigation I emailed them multiple times and had no reply I asked them on their live streams to answer me and they said they would within 48 hours well it has been 2 weeks I messaged them on Instagram and commented on their TikTok’s and messaged them and got ignored they said to me via phone call they’d chase it with the warehouse but never rang me back they refused my refund so I’ve payed £25 had no extensions and no refund absolutely ridiculous.

Best extensions u can get have never had a proplem with them .. couldn’t be any better 😇

Amazing my extensions look so amazing. Colour matched perfectly. So impressed!!