River Chic Designs Avis 

Réponse de River Chic Designs

27 juin 2026

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and your support of our small family business. It means the world to us to know that you are happy with your purchase. We hope you enjoy your new décor for years to come, and we look forward to serving you again in the future. Thank you for choosing River Chic Designs!

Réponse de River Chic Designs

26 mai 2026

Your order was placed only 3 days prior to contacting us, during a holiday weekend, and our posted shipping timeframe is clearly stated as 8–10 business days on our website, checkout page, and order confirmation email.

Your message demanded immediate shipment and threatened to cancel payment if the order was not shipped right away. Due to the payment threat, we made the decision to cancel and refund the order rather than continue processing it.

We encourage customers to review the posted shipping policies before placing an order, especially during holiday periods. Orders are processed in the order received, and we are unable to bypass other customers or guarantee immediate shipment for non-expedited orders.

Réponse de River Chic Designs

Actualisé le 10 avr. 2026

Note: You may want to refer to your bank statement since you were refunded due to us being out of stock. This was sent to you in an email and we have not received any response from you since we notified you of the refund. Your order was placed 8 business days ago - on March 18th (not over 2 weeks ago) , and our current shipping timeframe is 8–10 business days due to a high volume of orders. This timeframe is clearly posted on every product page, shown again at checkout, and included in the order confirmation email.

Your email was sent to us over the weekend when our office was closed. We returned your call on three separate occasions and replied to your email, but have not yet been able to reach you. We also left multiple voicemails at the number you provided requesting you to return our calls, since you will not answer the phone.

We are actively assisting customers throughout the day and respond to all inquiries as quickly as possible. We are happy to speak with you and assist further — please return one of our many calls or contact us during business hours so we can help.

Réponse de River Chic Designs

28 févr. 2026

We have already issued your refund, which has been processed on our end. Please refer to your bank for confirmation.

For transparency, this matter was also reviewed by the Better Business Bureau, and they sided with our business after reviewing the full communication history.

When you initially contacted us about receiving the incorrect lantern, we responded in less than one hour — after normal business hours — and immediately offered to send the correct item. Unfortunately, the conversation became hostile with you threatening , including inappropriate language directed toward our owner.

We are a family-owned business and are committed to treating customers respectfully. We also expect that same level of respect in return. Because of the nature of the communication from you, we chose not to continue doing business with you. Anyone that endured the type of language you screamed and the threats you made would state the same thing.

We wish you the best moving forward.

Réponse de River Chic Designs

16 janv. 2026

Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying your swan planter—it truly is a special piece. We appreciate you taking the time to share your experience and are grateful for your support. We hope it brings charm to your space for years to come.