River Chic Designs Avis 

Horrible customer service very mean and rude, if you even ask a simple question, these people say Veteran owned yet it is cheap quality items overpriced along with a nasty attitude! they give Veterans a bad name! :( :( :( also had to file a dispute because they never credited my return UPS tracking shows they received weeks ago, they refuse to respond to my emails plain and simply nasty and unprofessional and dishonest, and never was there any threats or foul language nothing but lies truly pathetic and unbelievable.

Their items look good in the ads but when you get them you see how cheaply they are made. Ordered a pot set in a metal basket. Arrived broken so I emailed them and sent them pictures and they were supposed to mail out a replacement as of 4 September. Today is
19 September and I still don’t have anything. I’ve emailed them twice and customer service has not responded to me as far as what the ETA on my replacement is horrible company and crappy items.

I had ordered a lamp from this company. Then I started looking for reviews. They weren't good. I was concerned that I wouldn't get my order after reading them. I emailed them and got an immediate response. They answered all of my questions quickly and professionally. My item arrived today( only 7 days after ordering) in perfect condition. I couldn't be happier.

I ordered some cute stuff. It came in two orders. Don’t receive the first order at all, but did for the second order. Called to discuss the first order and I can’t seem to get anyone to respond back to me. Out $80 and literally left 5 messages via email, website, calling, voicemail. Nothing and it’s been over a week. Very disappointed. Cute stuff for good prices, but if I can’t depend on getting it or at the very least have a company that has my back if I don’t receive it. They do charge you (everyone) a $2.98 fee for package protection, which they are obviously making money off of because my package clearly isn’t protected.

I ordered a candle that took weeks to arrive. When it arrived I realized that a mistake had been made as the bowl was the wrong color. I emailed and they quickly called to resolve the issue. They agreed to replace it and asked me to send back the candle (at my expense which was fine) and they'd send me the right one. 3 weeks 7 emails and 4 phone calls later no candle, refund or contact. Terrible experience!!! If they needed the $115 that bad I would happily given it to them rather them stealing it from me!

River Chic Designs is a reputable business. We had an issue with an expensive wall clock that arrived damaged. The owner, Joey, called me as soon as he became aware of my concerns. He went above & beyond to resolve our concerns and "make things right." They are a business you can trust.

This company has terrible customer service! I received a damaged item and sent them a picture three times, yet they still claim they haven't received it. When I try to call their customer service number, no one picks up, and the voicemail is full. I highly recommend against ordering anything from this company.They’re incompetent!

Like several other patrons, I originally left a scathing review on 10/3/24 due to inability to get in touch with someone at RiverChic. Since then, someone finally contacted me and informed me that their system had been hacked. They were locked out of their system for quite a while & then lost all customer emails. They have since resolved my issue and have been in regular contact with me about it. They have been easy to work with, friendly and prompt with their responses, and they have replaced the damaged items I originally contacted them about without a problem. The items ordered were super cute! Unlike some other patrons describe, the items I received were of very good quality. This updated review is being submitted on 10/29/2025.

Just like all the other reviews I have emailed and emailed and left messages at the number posted. Absolutely NO response I returned a glass pitcher weeks ago for refund and NO refund or response I am going to find BBB there This place should be shut down
I am going to report them to Facebook Ads as Fraud
Horrible business and customer service

I've sent NUMEROUS EMAILS and tried to contact them on Facebook NOTHING NOTHING ,,,
CUSTOMER SERVICE IS AWFUL

They absolutely will not respond to phone calls, emails, facebook messages, or web forms! Impossible to do any returns because they say to contact them to return within in 30 days but never respond. So unprofessional and now I’m stuck with a duplicate item that I never meant to order. Do not order from this company! Scam!

I ordered a set of 3 red lanterns, and I love them. Unfortunately, the glass panes for the large lantern were not secured in their box, and they were broken into a million pieces. I have sent 2 email messages and left 4 telephone messages about getting the glass replaced, and I have not received a response from any of it! Ridiculous lack of customer service! I will not ever order from them again!

I bought a $355.00 lamp from them. After a month I still did not have the lamp. I sent 3 separate emails regarding my order and when the product would ship and I never received a response to any of them. Then I called them twice and left a message and still no response. I was really getting upset, then the lamp finally came. It was crooked, but I knew they would never make it right so my husband bent it back in shape. It was way over priced for what it was. I will never buy from them again, nor any other company that is not well known. It's not worth it.

Worst customer service ever
Do not buy from them

Update to my original review
Took 3.5 weeks to get a response after ordering. Final received delivery notification after calling and emailing and reported fraud. I updated from a one star to a three since I did receive order
Customer service never emailed me back or called back after several attempts. Customer service terrible. Item received was a 2 out 5 - not the same material as picture- will not be reorder from this website.

I wanted to write a follow-up to my earlier review. After posting this, it was less than a week that I received my battery and all is well. The only thing I wish that happened was that someone reached out to me personally so I could hear their side. I am satisfied now and I do recommend this company. They have beautiful things. Thank you for completing my order!

I ordered a wax warmer and the light bulb did not come with it. I have tried emailing them back to tell them but I keep getting the email confirmation that I received the package! THAT'S NOT WHAT I NEED!! There is no phone number to call either.

The light bulb I need is very hard to find on the internet so I need their help. This thing is useless to me without it!

Can someone please call me back to remedy this problem??? Order #: 140317

Placed order. Received an email with confirmation. However, never received a shipping confirmation.
Emailed River Chic and requested a refund. They refunded my account thankfully, but NEVER heard from them at all. Maybe if you live close, just go to their store and check them out. They don't have their online store running it seems.

Update: My order #92243 was made on 8/30/23. I emailed and not response. If you didn't have my order you should have responded to my email with that said, then we wouldn't be here.

Their candles are amazing! They are a small family business, which is amazing because I love to shop local/small. The candles are hand made - and the quality definitely shows! They are the best smelling candles I’ve ever owned - B&BW definitely doesn’t compare! Plus, they also have super cute decor, and sell refills for the candles too! Shipping times are a bit backed up due to the virus, but customer service rocks and it is totally worth it for the amazing stuff they have!