Rolawn Limited Avis 

Fantastic service from a British business with amazing homegrown products, quick delivery to top it off, well recommended.

great service from a high rate company

Quick delivery, good customer service and turf was perfect

Really pleased with the landscaping bark, thank you. Watered my flower border well then covered the area with the bark. It's meant less watering - saving me time and saving water, a real bonus with the lack of rain!

Ordering the product was easy, the customer services team were very helpful and delivery was on time and efficient.

As a keen gardener, I have purchased products from a range of growers and producers. My recent experience buying Rolawn turf and topsoil has been a genuine 5* experience. High-quality products; delivery was on time and as promised. Highly recommend.

Poor quality.Lots of small stones in the turf and lawn seeding topsoil.Wouldn’t expect so many considering the price of the product.
Edit reference to customer services.Thanks for the update and quick response.

Ordered via wickes. X2 bags of children’s play wood chip. Order passed onto Rolawns who email you to say unless you live on a completely flat surface they will not deliver. Called to query as we live on a slope not a sheer drop but a slight hill. They looked on google then refused to deliver as apparently can only deliver to perfectly flat surfaces. Which I think you’ll find most of UK isn’t ? Weird for a company that sell landscaping materials

Amazing supplier. Exactly what we needed at a very good price and quickly delivered

Rolawn Medalion turf is an ecological disaster! This turf is grown with a black plastic mesh to stop it breaking up. When the turf wears thin in places, the fishnet type mesh curls upward and can easily trap birds etc. I would NEVER buy Rolawn again

Buy local is my advice. This company has outsourced its customer service outside the UK. It has also outsourced its delivery service. I won't bore you with my first-world worries. Go local for a more caring and personal service.

Rolawn managed the delivery of some topsoil for us, they could not have been more helpful, from being accommodating for my daughters autism by allowing us to choose the date to being amazingly helpful on the day of the delivery. I cannot praise the service team and delivery driver enough

Great service from ordering through to delivery.
Product is great too - much better than alternatives, with better screening evident.

Chaotic, or non- existent delivery service. 'Customer service' unhelpful. I'm now fighting to get a refund for goods that have not arrived. Don't use this company - buy elsewhere.

This company clearly does not understand customer service. It has been extremely frustrating trying to speak to someone, only to be passed from one department to another without any real help.

The delivery driver decided not to complete the delivery, and I have now been told that I will be charged £90 for redelivery. Customer service kept repeating that they can only deliver to the kerbside as per their terms and conditions, but this completely ignores the fact that not every property has a kerb directly outside it.

Rather than helping to resolve the issue, the company has hidden behind its terms and conditions and failed to take a practical, customer-focused approach. Overall, this has been a very disappointing and frustrating experience. Would go elsewhere

This is, without question, the worst turf delivery we have ever received.
We ordered 70 rolls of turf from Rolawn because we had used them previously and received excellent quality. Based on that experience, we trusted them enough to place another large order. That turned out to be a very expensive mistake.
The order was delivered by London Lawn Turf Company Limited on behalf of Rolawn. The turf arrived stacked on a single pallet, with 10 rolls per layer. The top layer looked fantastic – green, healthy and exactly what we had paid for. Unfortunately, once we started removing the layers underneath, the reality became clear.
As soon as the top layer was removed, we discovered turf that was yellow, patchy, rotten and, in many cases, completely unusable. Some rolls had large bald patches with little or no grass at all. Others showed clear signs of deterioration. The difference in quality between the top layer and what lay underneath was astonishing.
What makes this even worse is the impact this has on customers. When people order turf, they often have landscapers and contractors booked to carry out the work. We had tradesmen on site costing us over £200 per person for the day. When it became obvious that a significant portion of the turf was unusable, work had to stop.
Our contractors then had to spend valuable time driving around local suppliers trying to source replacement turf so the project could continue. This caused delays, additional costs, stress and disruption that simply should not happen when purchasing what is supposed to be a premium product.
The poor quality of the turf didn’t just cost us the purchase price. It resulted in wasted labour costs, additional transport costs, project delays and the need to bring workers back on another day to complete work that should have been finished the first time.
The quality was so poor that a substantial amount of the turf could not be used at all. We had no choice but to remove it and leave it to rot in another part of the garden because it was simply not fit for purpose.
To make matters worse, Rolawn have not provided a satisfactory response to our complaint. The lack of urgency and customer care has only added to our frustration.
We paid a premium price because Rolawn markets itself as a premium supplier. We expected premium turf. Instead, we received a delivery where much of the product was of such poor quality that it could not be used.
We will now be pursuing the matter through our credit card provider.
Based on this experience, I would strongly advise anyone considering ordering from Rolawn to think very carefully. We have genuinely seen better-quality turf available elsewhere for a fraction of the price.
Absolutely appalling quality. Significant financial loss. Wasted time. Unnecessary stress. And extremely disappointing customer service.
One star is far more than this experience deserves.

I ordered medallion turf and topsoil bundle at 15sqm . I needed 14sqm.
The delivery was prompt to our landing spot in the shade side of house before 9am Friday . Enclosed truck roof and curtains..

The rolls were hot and smelt like hay or warm compost.
Yellow full of POA and some rolls were thinner than others and one was cut into a triangle which was handy as it went in at one point to patch up where we had to make do.

It was also hard to cut due to plastic . Some of this plastic mesh was more prominent in some rolls than others. I’ve not found anywhere with a break down timeline on the supposed eco friendly mesh. Although since I have read a few not so good stories about children’s feet and dogs paws

We’ve spent the last three weeks having drips of reply’s to emails to Rolawn and am still not 100% fully resolved

I do not believe that these rolls of grass come from their fields like they state on their website where I was sucked in by there 100`% fantastic reviews .

Which again to this day I’ve not been invited to leave a review on.. has a paying customer it should be me writing reviews there not here but there you go.

In summary it’s upto you I would steer clear you’ll be better of at a retail outlet.

Do not buy from this company if you want good customer service!!! if you do, check the delivery carefully!! As they failed to send correct amount of turf leaving us 3 short!!! which is extremely frustrating as we now have an incomplete project!!! their customer service is non existent!! they state on their website it is award winning!!! we have tried phone,(the call handler was rude and did not resolve the issue) email x2 ignored and chat box which stated sorry for delay(over 1 hour) they were busy in a meeting!! (laughable) all of our attempts have been ignored and thoroughly time wasting!!!! very disappointed Definitely would Not recommend. Only giving 1 star as there is no option for 0

Awful customer service. I purchased medallion landed which is not germinating and have raised this with rolawn uk over emails and phone calls and they ignoring my issue. It feels like they hope customer will go away get tired chasing them. This is so surprising for such a premium brand an D.C. frankly unacceptable. The review here capture the reality of rolawn ! Avoid

Terrible company with zero service levels when you have a problem. Impossible to get hold of anyone despite requests for call backs and emails no one seems to care. Sadly living of a strong brand reputation but if you have any problems like seed that is not germinating because it is dead after paying £250 for a bag impossible to get a resolution. disgraceful.