Rolawn Limited Avis 

I cannot stress this enough…DO NOT BUY FROM ROLAWN. They do not deserve your business.

If I could give this company 0 stars I would. Non existent customer service, poor communication. Palletways delivery service is somewhat chaotic.

We ordered a very large domestic delivery. At their request, we agreed to them to have it split down onto three deliveries, all on pallets. All in consecutive days.

On the first day they called to say the driver had missed their collection slot so it wouldn’t be arriving as scheduled. Wasn’t an issue. It then arrived, at random, on the agreed day and was dumped on our driveway so we couldn’t access.
Order wasn’t complete.

I called more than five times trying to speak to someone and was met with complete nonsense each time. Suspected their call centre wasn’t ‘attached’ to their head office. Left messages and emailed. No response from either.

Second delivery arrived the next day. Thankfully the delivery driver was incredibly accommodating and helpful when unloading. Order was incomplete.
Repeated calls and emails and no responses.

Third delivery arrived. Again, a helpful delivery driver. Order was incomplete.

I called and emailed again. No responses. The call handler at the call centre confirmed they are unable to transfer calls and edit orders, I fact they have no updates on orders they can only see what I ordered in total. And as I suspected they are not located anywhere near the head office. They are only able to email to ask for a response.

I’ve just this morning had the order completed. I had no idea the delivery was coming - who knows where it will be left and whether it’s correct. No one bothered to call me back or email me back.

How can a company operate effectively like this?! It can’t. That is evident.

I cannot stress this enough…DO NOT BUY FROM ROLAWN. They do not deserve your business.
I very much doubt this will elicit any response from ROLAWN but at least customers out there will avoid if they read this.

Came when they said they would, friendly and helpful staff on delivery

Awful customer service. A family member order enough turf for a small lawn with a small amount left over. The company sent 1sqm less than was ordered and when phoned to rectify the customer service was worse than awful and said they should have ordered more but sent 1sqm less than they paid for. 1 star is generous

So this review is 6 years on from purchase to start with.
I'm leaving the review now as after 6 years of my lawn being devasted by leather jackets year on year and spending out more money on over seed to regrow the lawn it's just become an expensive event every year. I've tried some over the counter remedies to kill the leather jackets but no joy. They come back every year, eat the roots, hatch, fly and return in October to lay more eggs. I try deterring them by mowing the lawn alot but they get the better of me every year. As others have said there turf is filled with these guys so be prepared to enjoy your lawn for 1 year and then battle to keep it going after.

Argh!!! Why didn’t I read the reviews! Failed to turn up to deliver topsoil on Saturday. No one responding to my emails and calls. So I have no choice but to publicly name and shame. Come on, you need to do better than this. Stop advertising what you promise to do if you simply can’t fulfil orders. Someone, for love of god, respond to me!!!

I’m very pleased with my turf, the saying the grass is always greener on the other side is not true with this turf.

My grass is far greener, than all my neighbours:)

I’m assuming bad weather at the lime
Might have lead to all the other bad reviews.

I did have a few bad rolls but they delivered replacements so very happy.

Following on from my review of this dreadful lawn company, the second delivery (to make up for failing to deliver to me on the agreed day) was not on time either, endless excuses but the bottom line is bad service /bad experience to the customer and a complete waste of my time. Dont buy from Rolawn as they are unreliable and no control over distribution.

Regret purchasing. Wish I had read reviews beforehand. I don't think the people at this company have a conscience or common sense otherwise they would not be providing such a terrible product. The turf I purchased and laid in April was patchy with holes and now the plastic mesh underneath is coming through. It is harmful to pets, wildlife as well as young children playing on the lawn. Oh well guess profit is all that matters to them...shame.

Poor quality turf and soil. Turf was patchy and dying within days, and the soil attracted foxes who dig it up every night. Would not recommend.

In defence of Rolawn, they are situated very far from London and are not aware of the dishonest and unreliable companies they subcontract to namely London Lawn Turf Co. etc.

I would recommend a bonafide company like Wickes or BnQ where you can see the actual stock you are purchasing and not fed lies when they don’t turn up.

Having establish that TopSoil.co.uk is one of their entities, sensible to leave the review here too.

I’ve been a fairly satisfied returning customer of TopSoil—until now. I ordered two bags of topsoil and scheduled delivery carefully, as I have a gravel drive and needed to be available to move it immediately from a roadside drop. On the day, I received no delivery notice.

I called TopSoil’s outsourced call centre, who confirmed the order was out for delivery but refused to give me the courier or consignment number, citing instructions from ‘head office.’ I informed them that under the Consumer Act 2025, they are obliged to provide this information. After checking with ‘head office,’ they said the courier was Palletways but wouldn’t share contact details or a tracking number.

Contacting Palletways directly, I was told they only received the order two days ago—despite me ordering nine days earlier—and I had to reschedule delivery myself.

This resulted in a wasted half day off work chasing an undelivered order and dealing with a customer service team unaware of basic consumer rights.

Avoid. Avoid. Avoid.

I read all the negative comments and I was a bit reluctant about buying any turf from Rolawn but I’ve used them many times for my landscaping jobs and never had an issue with their turf infact it’s always taken very quickly with no issues. On this occasion the delivery was on time and the condition of the turf was fantastic considering the heatwave and delivery coming via a pallet delivery.
I can’t comment on their top soil as I’ve only ever ordered turf.

Customer service is non-existent. They clearly use a telephone answering service provided by a third party and the attitude / approach of that provider is WILD!

Ordered 6 bags of topsoil. The twinstack approach they scream from the roof tops about is just laughable, its two dumpy bags stacked on top of each other which are then placed on second hand pallets which are not fit for purpose or strong enough for the weight being placed on to them. Driver spent over an hour blocking the street to get all of the broken pallets off. Managed to get 1 pallet off (two bags).

On calling Rolawn / Topsoil co uk, I had the displeasure of speaking to “Olivia” who thought the appropriate thing to do to resolve her customer’s issue was to shout down the phone at them! My experience is the same as all of the other reviews - the third party “customer service agents” aren’t empowered to do anything, simply refer to Rolawn / Topsoil co uk as “they” or “head office”. It’s basically a 90s style telephone answering service…in 2025.

Was finally called by “Jessica” from Rolawn. Terrible service, so have had to cancel the remainder of the order and ask for a refund. Had to remind “Jessica” several times that I was not making a customer return and the two pallets worth of goods were never delivered. She didn’t seem to be able to comprehend that. No doubt will have to do a card charge back.

Avoid Rolawn / Topsoil co uk at all costs.

Terrible company! Awful grass and horrendous customer service! I am still trying to sort my complaint weeks after the incident! Wish I hadn’t bought with them!

Terrible service. Things were going so well - purchased ton bags of soil for my new lawn project, got the order confirmation through. Spoke to customer service to confirm the delivery date and access restrictions at the site...

Delivery day came and went, no delivery, then the courier decided that that cannot deliver to my address and I am left running around chasing a refund.

Edit: despite Rolawns's comments, the delivery was not "delayed" - they declined to deliver AT ALL.

Rubbish turf, absolutely infested with poa. Wish I had gone with someone else. Now struggling to control the infestation. Thanks a bunch Rowlawn!

Ordered 8 bags of topsoil 7 on first order then thought heh better get another just in case so ordered another and asked them to send all together and gave the first order number on the order notes. Delivery agreed for today. Great had made space sorted dragon lift to move it all Friday and then skip and dumper Monday/ Tuesday. Got call from driver thought great we arrived at my house almost together.

I said line them all up there and driver said “all? I’ve only got one!” So call rolawn and as per other reviews spoke to someone who couldn’t locate my first order and even asked if they had payment! Cue anger and the can I put you on hold. 4 minutes later “oh head office will call back.” When I asked “can’t tell you” can you put me through to the decision maker? “No we can’t do that!” I was incredulous at this. Customer services can’t sort anything so that to me is not customer service they are just call answerers. So I thought I would email in whilst waiting for call back. No call back, no email so I forwarded the email again. Tomorrow it’s a linked in search for their MD and I will email direct.

I thought I had calmed down but writing this getting very aggrieved again!! Avoid at all costs

Had this delivered from J.T.Dove and as soon i saw it i told the driver to take it back. The stone content and general appearance was shocking. There's no way this product should be sold as 'seeding topsoil'.

Read Rolawns literature and it will tell you over & over again how important it is that the turf is laid within 24 hrs and not allowed to heat... etc, etc. & this is why you pick a delivery date.
Only for the delivery company to get confused because it's a week with a bank holiday in it, so the delivery is missed & the perishable turf sits on a pallet in storage for 24hrs longer than necessary.
Rolawn customer service were notified & said it 'should' be ok. the turf was laid in one day & watered thoroughly since There are yellow patches at most the edges that I hope will recover.
Rowlawn - change your courier! And what do you recommend as recompense. Perhaps some Medallion seed so that I can over seed?
Time & effort will tell if the turf recovers

Appalling quality. Infested with POA and leatherjackets from delivery. Most of the grass is weed grass. Turf under the green shoots was mostly brown, unhealthy and already half dead. Avoid unless you want to spend your valuable time killing off the turf and reseeding. Bitterly disappointing experience after preparing the ground works so diligently.