Roof Maker Ltd Avis 

We met Leebaan at the NEC, he was extremely knowledgeable and gave us the confidence to place our order straight away. Great service.

Amari’s service is brilliant, friendly & helpful throughout which made my experience very pleasant. Surprised how smoothly everything went would definitely recommend his honest service.

Connor was amazing! He listened, sorted my issue quickly, and was really kind the whole time. Such a great experience

Had a great experience with Connor — really polite, patient, and sorted everything quickly

Received terrific service as always. Not the first time with the company and most certainly won’t be my last. Highly recommend to anyone looking for a similar service. Be sure to ask for Alphy/Amari as the customer service from him is always exceptional

Connor was incredibly helpful and professional. He handled everything quickly, answered all my questions clearly, and made the whole experience smooth and stress-free. Great customer service

Connor was super helpful and really easy to talk to. He handled everything quickly and made the whole process feel effortless. Clear communication, no stress — just great service all around!

Great service and they delivered on the specifications that was present. The help from Amari made the whole operation go smoothly.

Connor was very helpful and prompt with my queries on the blinds I purchased. I will be definitely recommending!

My experience with Amari Johnson was truly exceptional. He was super professional and transparent throughout our call - I would highly recommend using them.

Connor answered all my questions quickly and made the whole process super easy from enquiry to order, both over the phone and by email. Great customer service!

Excellent customer service from start to end. Impeccable wrk, completed to the highest standards.

Had a great service with roof-maker. Connor especially went above and beyond for me.

Dealt with Joanna Cox and she was very knowledgable and helpful. Top class service indeed

Had a good experience with Connor being polite, business like and understanding my needs and the product is high quality. Worth giving them a go.

Friendly, efficient and competent service. Jo was helpful and informed, and understood the technical challenges we were dealing with on our project.

We bought our roof light from Roof Maker through our builder back in 2019.
In 2023, the motor became faulty and we after much difficulty we finally got them to send out a new motor which we paid some £600 for. It was not a big enough motor and subsequently was incapable of powering the window open and closed.
We are now unable to even get the window open and despite frequent phone calls to customer service, they will not give us any information that might help us open the window to fix it.
Their customer service is appalling, they might be slightly cheaper than competitive products but trust me, it's not worth the saving!

From first meeting Roof Maker at the Exel exhibition they came across as professional and transparent, listening to my needs and not just trying to sell. The products that I purchased were great quality and manufactured promptly and delivered on time. The pricing was good value. I was really impressed with the flexibility when modifying my order as my project progressed and this showed that the company cared about the customer.

Ordering the two roof lanterns was straightforward and there were no delays in delivery. Their own driver came on the day as arranged and everything arrived in good condition. The larger roof lantern was put up first and was perfect but when the tradesmen started putting the second one together we realised there was a problem with the size of the hip profiles, they were too long. I immediately telephoned Customer Services. They requested photographs and measurements and these were supplied. It took a few days for them to action replacement parts so almost 2 weeks in total but once we had them it all fitted together. I would have liked to have been contacted during this time to keep me updated, but I kept phoning them to find out what was happening, so communication from them could have been better. I think Customer Services should had put me through to speak directly to someone on the Production Team at the outset because some of the information I supplied to Customer Services failed to reach them which could have resulted in further delays.
Amari Johnson, Operations Support Coordinator, was very helpful in sorting out some final details once the replacement parts arrived and apologised for the error and consequent delay we had experienced.
The roof lanterns transform the entrance hall with the light and height they add and the framework is very low profile which is important because the hallway is quite narrow.